Wow. This place is a gem for those who need hardware supplies and the like. The staff members are…read moreknowledgeable and helpful. I shall return!

I love doing business with this store!! All of the employees are very kind and helpful. They…read morealways have a smile on their face (which is rare in most places now-days) and are in a jolly mood!! They are patient with me and answer all of my questions. They are knowledgeable and happy to give suggestions when asked. These employees should definitely get an award or something!! I pray God pours out his blessings on them!!

I have never been treated as rudely by a manager/owner as I was here. I will NEVER darken the door…read moreof this store. The truly bad thing about this is that he was rude over a product defect that had nothing to do with the store. He accused me of not following the instructions and acted like it was impossible that the product could be defective. I still have tens of thousands to spend on hardware, but it will NOT be here.

True Value is the best place in town for all your home repair needs. As a contractor, I have been…read moresuper impressed with the owner / operators, John and Wesley and the team of employees that they lead. From special orders to leading me directly to what I was looking for in the store, I can always count on having a delightful customer experience. The folks at the front counter are a joy to work with as well as the customer service I receive from the guys in the lumber area. I highly recommend this establishment, and I'm grateful it keeps me from crossing the bridge to the big box stores! (Don't forget to pet "Ally" while you shop "True Value's own cat"!) Keep up the great work guys, you have my business for years to come!

So glad I found this place! I love everything about it! Angela has been amazing helping me find the…read moreright furniture for my living room. The quality and the prices are great but the knowledge, friendliness and incredible customer service will keep me driving from Memphis to Somerville!

Was shopping for a new recliner and thought I might as well check locally before shopping in…read moreMemphis at the big box stores. I was delighted to find a very nice chair at a good price. It was delivered the next day for no charge. They placed it in a upstairs room with no complaints and even took my old worn out chair down stairs. They even hauled it off for me. What more could I ask and could not be happier!

Love this store. Great price's here. I love the service. The variety is great as well.read more

Totally impressed the minute I walked through the door. I…read morewas immediately greeted. While looking for an item an employee approached me and assisted me in finding the item I was looking for. Great selection too. I thanked him for the assistance, and he thanked me for being one of their customers. Wow, outstanding. At check out a friendly lady motioned me right over and while ringing my order up she asked me if I was a VET, which I am, and she gave me a military discount off the already reasonable price. Try and get service like that at one of the Chinese Embassies (Walmart). I will always be a loyal customer. Thank you, Complete Home Center!

They understand customer service here. I hate going to Lowe's or Home Depot, mostly because I…read moredon't understand tools and such and I'd like some help and the big chains don't get that. There's never anyone around to help. But at Minor Brothers you get help the second you walk in the door. They walk you through all your purchases and help explain things very clearly. I will use them from now on.

As good as an experience as you can get with a hometown hardware store. With a surprisingly vast…read moreselection of home goods (and lumber in the back) the staff genuinely helps you and is more than happy to walk you through a project or talk about the local sports team. Where this place shines, however, is in its inventory of nuts, bolts, and fasteners. I have yet to come up empty when searching for a particular size or shape. Can't recommend this place enough!

Not the best selection of things in the world. But the…read moreemployees will bend over backwards to help find a solution to your problem and make your project work. Really great people work here.

Excellent place!! I needed a particular kind of key made, and I was told to come here. It reminds…read moreme of somewhere my dad would have taken me with him on a Sat. afternoon. I could tell the locksmith knew his stuff and made a mental note for next time I need one. Oh, and I was greeted by about 4 different people on my way in. You can't say that about certain other big box stores!!!!

Star Date 05172025 Captains Log…read more Went to Star Base Alpha also known as Ace hardware Oakland Tn. To get some stain. Apparently I've inadvertently travelled to the Mirror Universe where anyone can be made a manager regardless of how unprepared they are for the role. Now the rest of the story.... I called Ace Hardware, got a nice young lady and asked her if she had Min Max, Dark Walnut stain, number 2716, Gallon size. (I have called up there the last couple days looking for two gallons to be delivered since they have been out). The young lady tells me hold on, she checks, and comes back and says yes sir we have it in stock. I ask did you happen to notice how many? She says four cans. I say Perfect On my way!... I then get in my car and drive up there only to arrive and find out they do not have what I requested in Gallon size. They only have it in the small cans. Needless to say not happy about that as I made the drive all the way to ace in the middle of my project. I ask to speak to the manager. Out comes the manager, (manger in name only apparently). She ask can she help me. I tell her what happened. She looks and says yep we don't have that one. I ask why would your employee tell me they did. Answer I don't know. I tell her I drove all the way up here based on what the young lady had told me. She says we don't have that but we have Honey color in a gallon ....seriously. I ask her okay can't we do something to make it right. Sell me the four small cans, equals one gallon, at the gallon price. No answer just shakes her head then says not doing that. Instead she basically blows me off. I ask again are you not going to try and do anything to make this right. This is your companies mistake. Time is money, gas, inconvenience etc. I tell her I'm not expecting you to magically make a gallon can appear, but don't just stand there. No response except to tell me to stop being rude. I say your employee screws up and you got nothing to say. It seems to me at the very least it's a "I'm sorry sir for the mistake. I'll sell you the four cans for the gallon price or I'll give you ten percent off your next purchase the next time you come up just for your trouble and the confusion...instead nada. Do something...anything. Nope, I get nothing. I ask her for her name. She tells me it's Brandi. I assume it's with an i not with a y, as in incompetent, irreverent, inept. Her best answer at this point is to tell me I can call Ralph the owner on Monday. She then completely blows me off by asking another fellow, who she must have known standing nearby with a "Tom? can I help you". Very disappointed, very unprofessional for a manager that handle a customer this way. Look employees make mistakes, that happens, but Managers should be able to manage, to mediate and to resolve mistakes like this. Apparently Brandi with an i never learned those skills in Ace managerial school. No wonder people drive to Lowe's or Home Depot rather than deal with someone like her. Again very unprofessional.

The best thing about going to Ace....at least this location? The service. They almost always go…read morebeyond what any of the employees at The Home Depot or Lowe's will do. If one doesn't have experience with what your asking about , he or she makes the effort to ask if another staff member at the store does. Can't beat that kind of service. I also love the fact they keep my Traeger pellets in stock consistently!

Went to the hardware section of the store and they had what I needed. Very professional and helpful…read morestaff. They even had suggestions for next year when the mosquitoes start biting. Small store but had everything you could need.

Terrible customer service in the parts and hardware department. Inventory is outdated and they…read morealways have to order the parts you need and the mark up they put on them is outrageous.