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    The Home Depot

    The Home Depot

    2.4
    (48 reviews)
    $$

    I go to Home Depots all over the country and have never put one on Yelp because they are all…read morebasically the same. This one stands out. I've been here twice, months apart, and I've never seen as many HD employees working at one time and as many just standing around chit chatting and laughing with each other. Both times they look at me when I walk up like I am bothering or inconveniencing them. Once they are helping me it's fine but sheesh.. Selection, store tidiness etc all good....

    Home Depot used to be the best, now it's the worst. Its Billing Department needs to go back to…read moregrade school and learn Basic Math. This review has nothing to do with my local Home Depot store, the employees there are the best of the best. This is for the incompetence of Home Depot. My July Home Depot statement was delayed by the USPS. It was finally delivered on Saturday July 12, 2025. The statement is due July 10, 2025. I quickly went to my local Home Depot store on the 12th and paid the amount due and explained to the manager what had happened, due to the fabulous service that USPS gives and if they thought I would be charged a late fee for a damaged late bill that I had just received. She said hopefully not as their store has had problems with their own mail. Anyway, getting back to the point. After being alerted that my Credit Score has taken a large hit, I called Home Depot Credit Customer Service and talked to Jose' and explained the issue. He had made notes and put in for the late fee to be waived. Problem solved right? NO! The August statement arrives on time but there is this $29 late fee on the bill that was supposed to be waived. I called Home Depot Credit Customer Service again and spoke to Megan and she advised that the late fee has been removed and to continue paying the regular amount of $91 even though this bill was asking for $122. Another thing the math does not add up. $91.00 + $29.00 late fee comes up to $120.00 in my book. The September statement arrives and amount due is $152. So once again I called Home Depot Credit Customer Service and spoke to Sebatian and was handed off to Cythia and explained to her the original issue with the statement being delivered two days late after the due date. She never gave me an acceptable answer except to pay $31.00 now (08-20-2025) and to pay $121 on the upcoming September statement which is asking for $152.00! I will never give Home Depot anymore business EVER! I hope you never ever have a problem with their billing, because you will be screwed. I have since shredded their card and will continue to spread the word that their Credit Customer Service Department SUCKS!!! Oh and to make things even better, I receive a letter from Home Depot Credit Sevices on 08-21-2025 dated 08-16-2025 and my credit limit of $10,300 has been lowered to $3,400 and was based on (1) History of delinquent credit obligations on your account with us (2) Number of accounts with delinquency (Home Depot only) (3) Length of time credit history was established (August 18, 2023) (4) Portion of balance to credit limit too high on your account with us. Of the three-year history with Home Depot Credit only a couple of a month of the messed-up Credit Customer Service 07/12/2025 - 08-/20/2025 does not equate to a history. Now with all that out in the open, this is the way I roll. When the bill comes in, I always date on the envelope to be paid by the day before it's due, always online so to have a confirmation number of it being paid with date paid, for my records. Until this screw up with the USPS, everything was fine and as far as the credit to limit ratio it is well less than one third. The rest was caused by the incompetence of Home Depot Credit Customer Service for not listening or caring enough to fix things correctly. Don't get me started on the lack of competence of our Glorious USPS that wants more money and less responsibility! Timeline: 07-12-2025 Received damage Home Depot statement due 07-10-2025 07-21-2025 Credit Alert (Home Depot Hit) 07-21-2025 Jose' advised the late fee is waived (NOT!!!) 08-18-2025 Morgan advised late fee removed and to just pay normal payment of $91. 08-20-2025 Sebastian handed me off to Cynthia and was advised to the idiotic fee payment to bring my account back to current and the math not making any sense. 08-21-2025 Receive Letter from Home Depot that credit limit is lowered. Home Depot is becoming a colossal joke! I DO NOT RECCOMEND GETTING CAUGHT UP IN THE HOME DEPOT CREDIT SCAM!!!

    Barton's - buildingsupplies - Updated July 2026

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