Really!!!! Good reviews for this place, The Granite Shop (TGS) ". . Let's be serious. Steve (TGS) and his crew SEEM like a great quality deal but. Buyer Beware. After spending a considerable amount of money picking Quartz at Pacific Shores Stone (PSS) for resurfacing and adjusting the height of parts of our kitchen counters and resurfacing our 3 bathrooms. PSS recommended three installers-one of which was The Granite Shop (TGS) - which we chose-because Steve Hopper (TGS) seemed to be genuine and honest----surprise!!!! So the nightmare began with the installation by his incompetent - unsupervised - installation crew.
The problem began when the quartz had to be -believe it or not was fabricated on premises( in our kitchen and bathrooms) ...(holes cut for cook top, and sink fixtures) quartz dust everywhere and I mean everywhere (no prep on their part to cover doorways, etc. (Luckily we covered some of our furniture before hand). --Although they seemed to sometimes use a shop vac-it did nothing to prevent dusting of the rooms and adjoining rooms with toxic quartz dust. The "this old house installation crews"--would have been appalled.
The installations, after the mess in the bathrooms, were fine, but the kitchen installation was incredibly poor quality. We know this because the tile installer said he would have to rebuild the walls because the gap between the quartz surface and the wall too large. He estimated that the install was faulty and suggested a reinstall properly by TGS.
OK bottom line for BUYER BEWARE. . Steve paid for some of the cleaning of the house, but refused to readjust the quartz tops in the kitchen to butt correctly against the backsplash on a large portion of the kitchen slab. He insisted after examination that the installation was "adequate". Its hard for us to believe that the word "adequate" was used because it was a slap in the face of "promised quality and satisfaction" of the Granite Shop. And now the "fixing" of their problem is going to cost us hundreds of dollars should have never happened if TGS hired competent installers. Our justified opinion NEVER USE THE GRANITE SHOP. read more