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    Home Needs and More

    5.0 (2 reviews)
    Closed • 8:00 am - 5:00 pm

    Services - Home Needs and More

    Appliance repair

    Furniture assembly

    Furniture disassembly

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    Zuta Appliance Repair - Kitchen-Aid touch pad replacement. Appliance repair, Appliance service, Refrigerator repair, Washing machine repair, Dishwasher repair.

    Zuta Appliance Repair

    (452 reviews)

    Downtown Berkeley

    Highly recommend Zuta Appliance Repair!!!…read more Mergen came out to diagnose and repair my 13 year old fridge - I can't say enough good things about the service I received from him! About a month ago, I had an ice dam in my fridge's freezer drawer, which I cleared on my own because I thought that perhaps the freezer hadn't been closed properly which can cause this to happen. Fast forward one month, on a Wednesday morning I reach into the main fridge compartment and realize it's not cold. Same problem - there's an ice dam in the lower freezer drawer. Now I realize this is a problem for the professionals. I call the appliance repair folks I've used in the past and they can give me an appointment for two days later (Friday) for a diagnosis; then it will be sometime the following week when they'll return with the parts to fix the problem, presuming it's fixable. I feel a bit panicky and trapped with the problem, but I take the appointment. After drinking my coffee my brain comes to life and I start searching Yelp for appliance repair companies with lots of good reviews and I came across Zuta. I also looked at the unhappy reviews and I liked how Zuta responded to these reviewers as well, so I gave them a call. At first I wasn't sure it was going to work out, but then I scored an appointment for 1-3pm the same day - yay! At about noon, Mergen texted me and he said he'd be at my place in 25 mins - now he was running early - that's even better!! He arrived when he said he would and presented himself in a very professional manner. I told him my story and he said it was likely one of three things and in about 15 minutes he'd narrowed in down to the control board. So gave me an estimate on the total repair and parts, then he asked if I'd like to be able to use my fridge while we waited for the parts to arrive, likely the following week. Of course I said YES. So he took the back of the freezer compartment off and we could see the completely frozen coils, which he set about defrosting with a steaming tool. It took at least 30 mins to melt all of that ice and he was so patient the entire time. The drip pan overflowed, so he pulled out the fridge, took off a back panel, and siphoned the water out of it, and then together we mopped up the floor. The icemaker wasn't functioning anymore either, so he added that part to the order as well for less than the one I was planning to buy elsewhere. When he left, I had a functioning fridge and was able to go out for the evening without any worry about the fridge and my food. He said it would last until the parts came in. Only two days later, on Friday, he texted me and said he could come by to complete the repairs. We agreed on a time to meet and he was there! In less than 30 minutes, he'd install the control board and the new ice maker, and the freezer and fridge compartments started to get cold. He showed my how my ice maker also had water in the tray. He said he'd text later to check how things were progressing and he left. About 10-15 minutes later, he was back at my door because he wanted to ensure he'd correctly programmed the control board (it's a universal part) and he showed me what he was doing, verified it was correct and left again. At about 7:30, Mergen texted me and asked if the ice maker was making ice and it was. In fact, it's been making about a load an hour ever since! And the fridge ran continuously for about 24 hours, then settled into it's normal rhythm - which it hadn't had for a very long, long time. So, I was never without a fridge and didn't lose any food and my fridge was permanently back in business in two days, which it would not have been if I'd gone with my old repair place. Fingers crossed I won't, but should I need appliance repair in the future I know who I'm calling!

    Responded quickly with availability and price. Came out and fixed the oven on the spot! I've used…read moreZuta for two appliances now and their service has been superlative!

    Home Needs and More - homeappliancerepair - Updated October 2026

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