I wish I could leave this service NO STARS, but that isn't an option. Thinking this service would be good to assist with my 94 y.o. mother while the woman who normally assisted be was on vacation. I gave Home Instead the dates and hours their assistance was required, and eventually the day before they were to start I was emailed a contract and schedule. What a mess that was, instead of the 3 hours per day we agreed upon, the care giver was scheduled for 1.5 hours per day, morning assistance was scheduled for 7:30am instead of the 8:30am agreed upon, I called and was informed that these times were just "fillers" and everything would be taken care of. That was on Thursday, June 25, 2020. Thursday went well, Friday morning and Friday afternoon went well....Friday night the so-called caregiver arrived 90 minutes AHEAD of her scheduled time.
Saturday, June 27, 2020, both the morning and afternoon assist went well, then Saturday night, again the assistant arrived 60 minutes ahead of her scheduled time.
Sunday, June 28, 2020, and her scheduled assist time is 8:30am, no show, I call Home Instead at 9:30am, and notify them their employee was a NO SHOW! I was assured that they would send someone....10:30, 11:30, 12:30, 1:30, and still no one. At 2pm I contacted a friend of mine who is an attorney to ascertain if I had the legal right to break the contract and terminate them without the 24 hour notice required in their service contract.
I was assured that with both the service contract and the printed schedule Home Instead provided, clearly outlining the dates and times they were to provide service that they were in material breach of contract. At approximately 2:30 pm I called Home Instead and informed them they were FIRED, and their response was "so you no longer need outer service?"
At approximately 2:45pm I sent Home Instead an email detailing the times I called, the times their employee failed to arrive to provide the contracted services and further stated that they were as of that moment FIRED.
How any service that provides in home care can leave a 94 year old woman to lay in her own waste is beyond me, they are the most uncaring, unreliable, untrustworthy service I have encountered in my life.
I have also filed a complaint with the California Department of Social Services, Home Care Services Bureau.
THIS IS THE WORST SERVICE TO CALL FOR CARE FOR YOUR LOVED ONE!!!!
BEWARE!!!!!!! read more