my deep concern regarding the treatment my father received during his recent stay. It is difficult…read morefor me to articulate my feelings, but I feel compelled to share my experience. On what was meant to be his last day, my father was placed in a wheelchair and left outside in the sun for over three hours, despite the staff being aware that he would not be picked up until 12:30 PM. He was not provided with any water during this time, which I find to be inhumane, especially considering his age and recent health issues. This lack of compassion for an elderly individual who has suffered a stroke is unacceptable. I hope this feedback leads to improvements in the care provided to residents in the future.

They have been taking care of my dad and he is very comfortable. I'm happy he is safe and take care…read moreof

My wife & I were extremely disappointed by the behavior witnessed of an RN, Shailee, at this…read morefacility. I personally observed her speaking to staff members in a disrespectful and unprofessional manner, including yelling on the floor. Her behavior was noticeable enough that visitors were able to overhear the interaction. Unfortunately, this did not appear to be an isolated incident. I have witnessed her being unpleasant and disrespectful toward others on more than one occasion. Regardless of the circumstances, healthcare professionals are expected to communicate with coworkers respectfully and maintain professionalism, particularly in an environment where patients and their families are present. It was very concerning to see this type of conduct taking place around patients and visitors. Healthcare is supposed to be an environment centered around compassion, dignity, teamwork, and respect. No staff member should feel comfortable treating others this way, especially on the patient-care floor. I sincerely hope management addresses this behavior appropriately. Patients, families, visitors, and staff deserve to be in an environment where everyone is treated with basic respect and professionalism.

The front area always smells. When I went to Acute, they had this really nice guy who worked there,…read moreand I found out they let him go. I could not get them to give me an experienced employee for my residents, and when I asked for this specific worker, they said she had too many patients and could not help me.

When my mother fell and needed home health assistance, it was a very stressful time for our family…read more I remember Tanner from Loving Homecare being present as our family tried to navigate this. He patiently listened and provided suggestions that help shape my mother's transition from assisted living, to returning back home. Tanner listed to all our needs and found a perfect match for us. Brenda was brought on to provide care a few hours a day, several days a week. She was a blessing for all of us. Especially my mother. All the stress we had all been experiencing, since my mother's fall as gone. My mother reported just how much help Brenda was and in a short few weeks, we could all see my mother bounced back. It would not have been possible with Tanner, Brenda and everyone at Loving Homecare. I never put much stock in on-line reviews, but the reviews for Loving Homecare is was made me make them my first call. They should be very proud of the services they provide. I am thankful for them.

We cannot say enough about the assistance and care Loving Home Care provided for our family as we…read moreworked to keep my 92-year-old mother-in-law safely living in her own home during her last days, as was her wish. We could not have done this without Tanner and the team of wonderful caring professionals. In the beginning, they provided great company for her when needed, which she eventually enjoyed and looked forward to. They did light housekeeping and helped prepare meals, snacks, and treats for her, which resulted in her eating better, too. As time went on, her needs grew, and the Loving Home Care team was there to support her and walk us through a difficult time. The office was good at communicating any information or changes in schedules, etc. that we needed. I am so impressed with this organization.

I want to take the time to acknowledge specifically the PT team and the nurse Erica to recognize…read moretheir care in excellence! My father is not mobile or able to speak, making it especially challenging for staff to identify his needs. Nonetheless, I witnessed Erica take the time to address every need till he was comfortable. One can only imagine how difficult it must be not to be able to communicate with my father while tending to his needs. The PT team works excellently with my father's rehab, and honestly, without their dedication to my father's mobility, he would not have the quality of life he has right now, which is eons more than what it was at the start. Erica, you have no idea how much relief it is for me to know that someone as kind and patient as you helped my dad! I truly hope your work does not go unnoticed. Because you are the poster child of what every nurse should strive to be like: compassionate, empathetic, kind, and patient! Thank you to Del Mar Convalescent!

I knew Del Mar was the SNF to go when I had to start considering it for my mom. She was going to be…read moretransferred there from Garfield Hospital and I needed to start getting things ready for the change. I got connected with Vivien immediately and she was able to answer my million questions on the spot and was really reassuring throughout the whole process (and more!). I quickly stopped by the facility for a tour with Ivy and felt really good about the decision. Facility was clean, brightly lit, and very well staffed. My mom was admitted mid June and the team took exceptional care of her. She has a long list of complicated issues, but Jie (Director of Nursing) reassured me she's had patients before with similar conditions. Everyone there is extremely kind and patient with her, making it really easy for her to trust them. They even treated my dad and I like one of their own and it just showed me how much they care. They were quick to identify issues and would always call me when they felt she needed to be sent into the hospital. I can't say enough great things about the care team, especially the ones that constantly have my mom - Ping, Aydee, Selina, TB, Mayra. There are SO many others here that have contributed to her care and we're all so thankful for them.

I was tentative about picking this place for my mother-in-law and Compared it to the other two…read moreplaces in Montebello. We are so happy we choose Pico Rivera Healthcare - she has been there for 3 months now and we have no complaints! The head nurses are on point very helpful and nice. All other staff are also nice and respectful. ALL STAFF work hard everyday keeping the place clean and patients are well taken care of. We feel content and know she's well taken care of and in good hands.

My mother has been living there now for 3 years and 6 months now, letting her go was the hardest…read morefor me since, I had been her caregiver for over ten years. A friend had mentioned to me it was a great place to consider since her mother in law had lived there. Well how can I make a story short, I'm picky and very cautious about if she was going to be in the right place, well everyone in this home from cna's to Nurses, activity staff and maintenance persons had been the best and I am so grateful to them. I have celebrated my mother's three bday's they go out of the way to hold the space either in their large activity room or outside beautiful patio. Decorate, ballons tables with whatever color I choose ...balloons ect they go beyond to make the celebration be a success love and great to everyone in this awesome home for your loved ones!

I was there first five weeks in 2029 treated me very well. Excellent staff Five starsread more

I have volunteered at the Orchard and cannot say enough positive things about the care and…read morecompassion shown by the staff to their patients. From the moment I walked in, I felt welcomed. The team is very attentive, professional and truly dedicated to the well being of each resident. The facility is clean, safe and well organized. Also very impressed with Activities where I had the opportunity to volunteer in, they had such a variety of well planned things and social programs that keep residents engaged and active. I highly recommend The Orchard to anyone looking for compassionate and high quality care for their loved ones.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

As a physician I have dealt with many skilled nursing facilities. Monterey Park Convalescent…read moreHospital, in my opinion, is one of the best SNF's I have ever encountered. The care, compassion, and professionalism of all the staff including Nurses, PT, OT, Activities director, CNA's etc. is unparalleled. The staff goes above and beyond their job titles to give each patient tender loving care. If I could give them more than 5 stars I would. Dr. Saundra A Mills MD, FACEP

I would not recommend this convalescent hospital to families caring for loved ones with dementia or…read moreAlzheimer's disease. My father stayed at this facility for approximately one month, and during that time it became clear that the staff lacked sufficient training and experience in managing patients with dementia-related behaviors, particularly sundown syndrome. On one occasion, I received a phone call at 1:00 a.m. asking me to come to the facility because my father was awake, talking, and bothering the nursing staff. About two weeks later, I received another call at 5:00 a.m. with the same request. During that call, I was told that if I did not come in, they would transfer my father to another facility. As a family member, I understand that caring for dementia patients can be challenging, but these behaviors are common symptoms of the disease and should be expected in a facility that accepts patients with dementia and Alzheimer's. It was concerning to feel pressured to come in during the middle of the night because the staff could not adequately manage his condition. My disappointment continued after my father's discharge. The discharge coordinator, Ms. Wang, informed us that she would submit the paperwork to begin the IHSS (In-Home Supportive Services) application process on our behalf and told us we should receive documentation within one to one-and-a-half weeks. After 1.5 weeks passed without receiving anything, I contacted her and was told she would look into it. When another 1.5 weeks went by with no update, I personally visited the IHSS office to check on the status of my father's application. To my shock, I was informed that no application had ever been started. As a result, we lost three valuable weeks waiting for a process that had never been initiated. Had we been told the truth from the beginning, I could have submitted the application myself and avoided the delay. Families caring for elderly loved ones already have enough stress without being given inaccurate information that affects important support services. Overall, my experience was extremely disappointing. The facility demonstrated a lack of preparedness for dementia patients and failed to follow through on important discharge-related responsibilities. I hope management takes steps to improve staff training and communication so that other families do not experience similar issues.

Good nursing homes are hard to find but Whittier Hills has proven to me that they make this palce a…read moretrue home. I have never met an activities Director that cared so much. Isabel answers my calls after hours. Once she even came in on her day off to check on my mother while I was out of town so I could talk to her. She buys her things without me asking and won't take my money. I can say she's truly an angel. Her staff is amazing as well. The kitchen personnel are so sweet and make my mom special foods. The dietary director is also so attentive. Nick in maintenance is one of a kind always bending over backwards. He really should be Supervisor. If I could, I'd give this place 10 stars.

My father spent about a month here and we have mixed feelings about the facility…read more Pro: very single one of the floor staff was wonderful. They were attentive, polite, friendly, professional, helpful, and there were plenty of folks working on the floor. I never felt like I couldn't find someone to help. PT and OT came and worked with my dad every day. Staff brought his meals timely every day. CNA's did their best to help him dress, bathe, etc and were helpful and responsive to family members. We never felt like attention to the patient was lacking. Con: the office staff is not responsive at all. I left messages for case manager and billing dept. throughout my dad's stay, and none of them ever called me back ever. Only one time did anyone (social services director) ever return my call. The patient room space really sucks. Most available rooms have four people jammed in to rooms that look like they were designed for two people. I never knew a quad room even existed until my dad was sent here. When I asked for him to be moved to a two person room, none were available. I was told those were rarely available. My dad's curtained off space felt like about 10 x 12. No privacy and no room for visitors. Imagine four men in a room while one is on the phone, one has visitors, one is watching tv, and one has loud music on. All in the same room. Had to constantly reposition things in my dad's space (tv, wheel chair, bedside table, oxygen machine, chair for a visitor) depending on what you wanted access to at any given time. Could not open his closet without moving furnishings out of the way. Anyway it's acceptable for the nice floor staff, but I wished my dad was elsewhere because of all the other reasons.