Caring for aging parents is a tremendous. Finding a qualified home health care organization with the sincerity, empathy and skilled compassionate professionals and staff can be daunting indeed.
This is a review on Home Instead, and will be unusual in that we never had the pleasure of actually using their services, but had every intention of doing so.
They are an excellent organization in the brief time we became acquainted from the initial interview at my wife's parents' home in Sunland to creating a workable plan for her Dad to receive home health care due his progressive dementia and blindness. We were up front in stating Dad was on a waiting list, and we wanted to consider using their services over the next months until he was accepted.
Our initial contact was with Abby who showed a tremendous amount of empathy, and helped us set up the initial visit and assessment. When Laura Mary Christenson arrived, her gentle demeanor and professionalism put all family members at ease. She had wonderful communication skills, and her experience in counseling and working with seniors was readily apparent. Being in the medical profession, my wife and I could tell she was able to comprehend and build a bond with not only my wife's Dad, but allay the fears and concerns of her Mom and brother.
She created a tentative plan to begin home health care for Dad. They contacted us quickly to state that everything was in place. As fate would have it, we received a call that a room had opened up at Sherwood Assisted Living. We were prepared for a few month waiting period, so this came as wonderful surprise to us.
Unfortunately, this meant we would not be having to utilize Home Instead's services, but everyone I spoke with couldn't have been nicer or more understanding, and wishing us well. There was a two week gap, but Laura felt it would be more confusing and disruptive to Dad to create even more changes before his move. We appreciated her honesty. They promptly refunded the initial deposit, and sent some very nice encouraging emails.
We can't express our appreciation more for such a caring organization. If Mom needs their services in the future, we won't hesitate to have Home Instead come to the rescue! read more