The worst company we have ever dealt with.
Home Improvement Solar / Illuminate Homes sold us a solar panel project based on a written incentive that they have refused to honor. That promise was the only reason we accepted such a big financial commitment.
After installation, their communication turned into a disaster. They completely distanced themselves from the situation, ignored our calls, and even implied we should stop contacting them. Extremely unprofessional and irresponsible.
They are now blaming the salesperson, claiming he no longer works with them, as if that excuses them from their contractual obligations. Our agreement was with the company, not with an individual.
We have full documentation of the written incentive, the messages, the contract, and their repeated attempts to avoid responsibility. We are already working with attorneys and have filed complaints with the CFPB, the Florida Attorney General, and the FTC.
We personally know others going through the same situation with this company.
If you need information, feel free to contact us at nestor.ocando@icloud.com.
Avoid this company -- they do not honor their promises and lack basic integrity. read more