I was shopping at the Home Goods in Lincoln, RI on Saturday, January 26, 2019, with my mother. There was an accent cabinet on the floor that had a $199 price sticker on the back and $69 clearance tag affixed via sticker to the top of the cabinet. There was no red clearance sticker located on the $199 sticker, so I brought it to the register to have the price checked (I couldn't find an associate on the floor to ask).
The associate, Chrissy, scanned the tag and it rang up at $199. She questioned the actual price as well and inquired with Janice, the store manager. Immediately, Janice exclaims that "the price tag is compromised" and commands Chrissy to verify the price on the pricing gun. Chrissy, scanned the tag and the results appeared to confuse her and Janice. So, Janice, in an indignant manner, said: "Let me come around and see!" She views the item from the side of the counter I am on. In the rudest, accusatory tone, she said "OH YEAH! This is brand new! This isn't on sale, it's $200. Look! You could have put this clearance tag on here," as she rips the clearance tag from the top of the item. She then proceeds to stick the tag all over items located near the register while saying "you could have stuck this tag here! Or, you could have stuck here! Or, here! Look! You could have just put it on there. So, DO YOU WANT IT?!" I said No and she dragged the item away without another word. I looked at my mother and we were speechless. We felt so insulted and humiliated; not to mention, she did this in front of about 15 other people in line.
We look at Chrissy, who was handling the transaction, and said: "We did not put that tag on there." She said "OH NO! Nobody thought that!!" And, I said that is not the impression her manager gave and that she was incredibly rude to us. We then paid and left the store. I was so angry and mortified that my hands were shaking and I was ready to leave the store without making a purchase. Is this how store managers treat customers; you get accused of stealing and scamming if you ask about the price of an item? I am still in shock at the way we were treated. I shop at TJX stores all the time and never had an experience like this.
Additionally, I hope it is deduced from this message that Janice is a liability for Home Goods. If it is a practice of her's to accuse customers of stealing and scamming, I can only imagine the other ways in which she is stereotyping and discriminating against her customers and staff.
Please contact me for additional details, if need be. I want it to be known to Home Goods corporate and TJX about this experience, because customers should not be accused of stealing or scamming stores. read more