Shiw uo to do inspection of basement but then never provide with free estimate as advertised,…read more never return phone calls or answer emails... horrible customer service

Good guys they did quality basement work for me! I would highly recommend them and the prices are…read morefair too

Wow! What a truly great experience working with this local family company. My husband and I knew…read morethat we needed to redo the insulation and drainage in our basement and researched local companies. We were impressed with what we heard and read about Wilcox Basement Systems so contacted them for an estimate. After a very thorough inspection of our basement and a very detailed explanation of options, we decided to schedule them to redo the insulation in our basement with the basement to beautiful system. We also had a dehumidifier and a new sump pump with drainage added. One thing I loved about them is they showed up when they said they would, on time, and put in full days to make sure the job was getting done in a timely manner. Anne kept me up-to-date by text every single day to let me know what they'd completed and what was next in the queue. All interactions I had with every member of the family who worked at my home was genuine and pleasant. Additionally, even though they ran into an unexpectedly thick basement floor and had to use a special tool for the trench in the basement, they still somehow managed to finish on time.. Another thing I found very impressive is they actually left any space they used cleaner than they found it. My basement floor and the basement windows were immaculate when the job was finished. They used our garage to cut the insulation boards on a day when it was quite rainy and swept out our entire garage; not just any insulation bits that happened to fall on the floor...the entire floor! There's always a certain level of mess when you're having any type of renovation done, especially if you have cement jackhammered, but the amount of cleaning I had to do afterwards was minimal in part due to the fact that they took precautions to try to keep the rest of my house as clean as possible, and contain the mess to only the basement (which they then cleaned as soon as the job was done). I can't recommend this company highly enough! I know we will be enjoying the work they did for many many years to come and I appreciate the quality job they did.

From the owner: Servicing Utica, Syracuse, Mohawk, Oneida, Rome, Fulton, Norwich, Cortland, Watertown, and…read moresurrounding towns. Specializing in basement waterproofing, crawl space repair, foundation repair, and spray foam insulation. FREE estimates available.

I hired them to remodel 3 bathrooms. The rough in work was good. However the finish work was not…read moregood. I realize I have an old house that is a little off of square. My expectation was that issues would be corrected during construction. So I have new floors that were not leveled, new walls that are angled, electrical work that is sloppy and paint on the walls that does not cover everything. The electrical work passes inspection but be prepared for upside down switches and outlet boxes that are not flush with the walls. They also did 4 side jobs while they were here (drywall and paint the kitchen, build a closet, build a laundry space and replace my well pump). The contract for additional work is per hour labor. I was charged outrageous amounts for additional labor. So if you hire them I would suggest you only allow them to work on the contracted job. In addition you will be charged for every supply they purchase from trash bags to plumbing pipes. The selling point is that they do it all with licensed plumbers, electricians and carpenters. They truly embody the phrase "Jack of all trades master of none". It is really a shame. The crew is nice. They work hard. But I can not imagine they ever leave a customer really satisfied.

Actual criminals. I had a very disappointing experience with this contracting company. From the…read morestart, communication was poor and inconsistent. It was difficult to get clear answers about timelines, costs, and the scope of the project. Once work began, things didn't improve. The crew showed up late on multiple occasions and sometimes didn't show up at all without notice. The quality of the work itself was also below expectations. There were several mistakes that had to be pointed out and redone, which delayed the project even further. Even after addressing these issues, the finished result still felt rushed and not up to a professional standard. What frustrated me the most was the lack of accountability. Whenever concerns were raised, there were excuses instead of solutions. Customer service was unhelpful and didn't seem to prioritize resolving issues. Overall, I would not recommend this company. There are much more reliable and professional contractors out there who value their customers and take pride in their work.

BUYER BEWARE!!! DO NOT USE THIS CONTRACTOR!!!…read more At first he seemed very knowledgeable and easy to work with. We signed a contract with a timeline and provided a down payment. We are months past the deadline and he has never shown up on a scheduled work day. The only time he shows is when we threaten to fire him and then he shows for one day and disappears. He still has our money and we're months behind. Do not use Masala contracting! Look at the review on the Better Business Bureau website. I am not the first to fall victim to him.

Stay as far away from Jason Marsala as possible! We hired him to build a garage in August 2021 and…read moregave him a large deposit upfront. After many long delays (and excuses) he finally started the project in November 2021. He completed the foundation and stopped working. Then, in May 2022 he told us "he had no money" and asked us to purchase the materials needed for framing. We refused to do this as we had already paid him far in excess of the value of the completed work. We have not heard from him since May. Based on the comments here, this seems to be the way he always runs his "business".

Hire with a detailed materials list and description of what will be completed…read more Will need to be regulated or security cam. Otherwise, will need instruction in proper and quality building standards. Must be agreeable with drug use on property as it helps one "work better". Expect to clean up after. You will be reminded by employee, "I have a bad temper" passive aggressive gaslighting i spoke 4 times about the double door not being installed correctly. They would only tell me I need a deck installed and why it had to be that way. They would not correct. I have another contractor coming to repair the new door install so it will be correct. All those who have reviewed the job site, state shoddy work!

They came and put a subfloor in for me this week! Great job and fast. They've done other work on my…read moreapartments in the past building steps, fixing a leak around a chimney in the attic, replacing doors. Everything was installed fast and correct and at a great price! I'll for sure call them up again if any problems arise!