I used AWT for salt delivery and the service was amazing! Since I ordered early enough, delivery…read morewas the same day. They were concerned about me not having a rug at the front door as they didn't want to dirty the floors. It's wonderful delivery means carrying the salt down to the softener and filling it up. The absolute best part, no garbage was left behind, they even take the empty bags with them. Great job - I will definitely use you again!

From the owner: Our WQA Certified Water Specialists will quickly diagnose your water problem with a free water…read moretest. We are problem water specialists...if you have smelly, rusty water or have problems with bacteria or calcium build-up, we have a solution for you. Our Servce technicians are highly trained and certified, and we also offer salt and water delivery, di exchange, cooler rental and drinking water systems.

We moved into our current home and had some serious water issues especially with iron. Bill came…read moreout and tested our water immediately upon arrival, confirmed our iron issue and explained everything we needed to know and what he recommends. After receiving other quotes, we decided to contact Bill to come out and install a new water softener, iron filter and a reverse osmosis system. Bill is one of the most knowledgeable people I know with regard to water quality and he is friendly and fair. My husband has even contacted him after installation about other water questions and he was quick and willing to address our concerns. We had a water pump contractor out (separate issue) after we had our install and he even complimented Bill's workmanship which is evident with his install. If you want honest good work, hire Bill!

Residential Water Treatment was very professional. They came in and took care of our long standing…read moreproblem of foul smelling and discolored tap water in just one day. No muss no fuss! The price was right and we can actually drink the water out of the tap again!

Go somewhere else. This guy installs junk and does not support it when it breaks. In my case it…read morenever worked correctly and he no-showed three times to fix it.

Bill (the owner) came out to our home to install a new water softener. He replaced the softener and…read moretold us he had to replace all three bypass valves also. He claimed each bypass valve costs $100 so charged us $250. After he finished, he said he didn't have the product manual or warranty with him but would mail it to us. After a week, I called him to let him know I had not received the paperwork yet. I was in the middle of my sentence when he hung up on me. I thought we had been disconnected and tried calling back. He refused to answer the phone or respond in any way. I was not disagreeable in any way (didn't even have a chance to say much). He continues to ignore my calls. Looking back on the experience, Bill was not at all professional during the install lying about the cost of the valves (identical valves were $15 a piece at Menards). There are plenty of reputable plumbers out there. Forest City Water is not one of them.

do not buy anything from this company especially if you are an older person. i had them install a…read morewater softener and it runs several times a week. the owner james said he has never had a complaint in 38 years and he checked it himself and he has never in 38 years made a mistake. i asked to have it removed and i was told the water is soft and the machine is fine. of course the water should be soft. i am 80 years old, live alone and am handicapped and use very little water. i may be old but that is not a reason for a company to take advantage of me or anyone else. beware and good luck with another company nancy fitzpatrick

If you want to pay more than $4,000 for a water softener and reverse osmosis drinking water system…read moreand get 4 years of "free" soap delivered on the day of installation and then you use the products for the first week and it all SUCKS! And they wont take it back or refund you any money either! Kenetico and Culligan were just as high priced and even more pushy and would not take no for an answer!

Still love LTM after 8 years of being with them now! Their water systems provide the best water,…read moreand whenever we come back home from traveling it's always a relief to have access to our amazing water again. I also love that their kinetico system has optional filters that you can add if you want to change things up (for example, we add minerals to our water after it's been purified). Not necessary to do, but we've found it to be super handy to be able to adapt it to our unique needs. A couple years ago their technicians helped us move our entire system from one house to another and it was great to know a pro was in charge of tear down and setup. In our experience, if anything happens, their technicians have good availability to come quickly to fix whatever they need to. Would recommend LTM!

We have enjoyed and trusted LTM and their Kinetico systems starting 17 years ago! Our first system…read morehelped sell the house since the buyers had never had a well. (Moved to an apartment temporarily or we would have kept the system) Our current house also has a well and hard water. Kathy set us up with a great system and the RO we wanted. The technicians installed everything including running the RO water to the fridge ice maker, that feels like luxury : )

In my own experience and opinion, the sales rep requested payment from me prior to closing escrow ,…read moreand that should have been the first red flag - I wish I could go back - the home had equipment in it already. As I recall, I declined to pay prior to officially purchasing the home, and subsequently paid for service on quarterly billing - as outlined in my service agreement. First time they came to my home, allegedly, the tech unplugged my furnaces pump - so I came home to soaking carpet, trim and dry wall - no accountability, in my opinion, from culligan in their response. They have screwed my billing up, and erroneously charged my card in error, in my opinion. Sent service techs out with the wrong salt. Their records don't match what sales or service tells them. Just - in my opinion - these guys are a mess. Totally disorganized, give no sense of being pros - in my opinion. A complete amateur hour mess - in my opinion. I would not recommend them to anyone. I even called Janesville and asked if they could service me but culligan corporate sets the service boundaries. Stay away. Buy your own equipment or find someone else. Review based solely off of my personal opinion, based off of my own exclusive personal experience.

Sent out water with dirt told they will not replace beware!!!!!…read morewas yelled at by delivery man.

Best service ever , was here on time , friendly, and very professional . I would recommend this…read morewater softener company to all my family and friends .

Convinced us old water softener was beyond repair, and necessitated a totally "NEW" unit…read more Literally flooded basement floor during install (100 sq-ft of water, everywhere). Said he would return 48 hrs. later to verify the "New" unit was functioning (as programmed); Before leaving Asked about paperwork, specifically, the USER MANUAL -- said he'd bring it when he returns (2 days later) ...THIS should have been a major RED Flag (if this device were really NEW)?!?! Unit NEVER turned on, NEVER worked. Called him repeatedly. Always "...traveling; on the road right now. Can I call you back?" He NEVER calls back. 45 Days later tank is at capacity (with water), Initial salt deposit STILL on the bottom (UN-dissolved). Only recently glimpsed his BBB, Google, Yelp, and Angie's List customer reviews; Realized we'd been scammed. Not only did this "technician" flood the basement, he botched the install when he jammed the water softener's 3-PRONG POWER Cord into a 2-PRONG EXTENSION CORD. Would NOT be surprised if he did that intentionally, only to bill us for another service call (just to return and plug the unit into acceptable AC power relay for $75).