10 people waiting, 1 employee working. THIS PLACE SUCKSSSSSSS and so does their cable and internet…read moreservice! Go satellite!

Worst ever!!!! Buffering, can not connect, this box can not play at this time, just a few of the…read moreerrors I see on a daily basic. Technician came out 3 times to fix but all I heard is how the last one didn't know what he was doing. If you want bad service, the worst ever viewing experience, than this is the provider to go with. Pulling out this crap and going with a real provider. Don't, don't, don't, even think about using them, you will regret it.

Excellent customer service. Fast response to emails and phone calls. More viewing options than I…read moreever had with cable. Great price. Only issue is the frequent screen freezes (usually brief) but the trade-offs are well worth it.

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After many years of being with this company as a customer, we have ended our relationship on a sour…read morenote. We had DirectTv service in New Mexico and it worked fine out there. We moved to Texas two years ago and ever since it has been a fight for decent service. The few programs we do watch are many times pixalated or the timing is off and they look like Chinese dubbing. We had techs out multiple times, only to be told they don't know how to fix the problem. We now have cable and went to cancel DirectTv, they informed us that we would be charged $80 for an early out ( 4months). So much for loyalty. No more.

The slowest customer service of any company I have ever dealt with. If you plan on getting a…read moreproblem resolve be prepared to be on the phone for over an hour. Ridiculous for a company this large to not hire enough people to service their customers.

You'll loose internet often and when it's up and running it's slow. They'll come out find a bad…read moreconnection and just not reliable but after a 2 day outage they did knock off some of the monthly bill.

I recently canceled my TDS Internet service after years of dealing with spotty reliability and high…read moremonthly costs. I switched to Kinetic Fiber, and the difference has been remarkable. The service is significantly faster, far more reliable, and costs less than half of what TDS was charging. My biggest frustration, however, has been TDS's billing practices. It has now been five weeks since I closed my account, and TDS still has not refunded the $317.74 credit balance they owe me. When I called to ask about my refund, I was told it could take up to 120 days to process. I spoke with a supervisor hoping there might be some flexibility, but was simply told, "We cannot override company policy." I pointed out the obvious double standard: if I were 120 days late paying TDS, my internet service would have been disconnected long ago, and my account likely sent to collections. Yet when TDS owes money to a former customer, they believe it's acceptable to hold onto that customer's money for as long as four months. Between the unreliable service, high prices, and what I consider an unreasonable refund policy, I cannot recommend TDS. My experience with Kinetic Fiber has been the complete opposite - faster speeds, better reliability, and a monthly bill that is less than half of what I was paying TDS. If you're shopping for internet service in Carlsbad, I strongly recommend comparing your options before choosing TDS.

I was a loyal customer for over 40 years--but the last three have been a steady collapse in…read moreservice. Getting a technician is nearly impossible. When you do reach support, you're told everything is "working fine," while every device in your home cannot get connected. Seems like all my devices fail to connect to their equipment at the same exact time. After exhausting every fix on my end, I finally gave up and switched to fiber. I canceled my service on February 20th then returned all equipment on March 9th. The representative in Abilene where I returned the equipment assured me my account was fully settled. Then April rolls around, and suddenly I'm being charged for another month--plus a late fee. To make matters worse, I drove to the Optimum store in Lubbock to resolve it, only to be told they don't even handle cancellations. So customers are left chasing answers between departments that won't take responsibility. After four decades of loyalty, this is how it ends: poor service, billing errors, and zero accountability. I shared my experience locally and found I'm far from alone--many others in my town of 11,000 are dealing with the same issues. There is no way in Hell I would ever recommend Optimum. If you're considering them, think twice. If I could rate this lower I would.

Here's your low price - just e -sign right here and your all set - any problems call this number…read moreand they will begin all the hidden charges that I haven't discussed ok - We are all managers here to trick you,. First bill for simple internet 40 bucks oh hell no $108.00

I had Grande Communications before Astound bought them out. So for over 10 years I had this…read moreservice. 1 GB of download. Since Astound took them over, I had over 5 service calls telling them I had barely any service. It seemed I was on a party line, sharing my service with others on my street. I called Starlight Broadband, and the installer noticed one of my cables was in the wrong port. It fixed my problem. But ended up changing services anyway. I had made my payment early on July 1, 2025. It wasn't due until July 8, 2025. I cancelled July 2, 2025. They refuse to refund any monies stating I was paying for June 15, 2025 to July 15, 2025. Even though I would have been able to use their services until August 8, 2025. They said over and over, "Its our policy to never refund any monies"... They even told me they could see I wasn't connected any longer. What a rip off.

I can't send pictures, videos or GIF's on my phone at my complex & NEVER had these issues with…read moreSparklight. Don't choose this horrible company, get Starlink instead. I'm paying for 1G & texts take FOREVER TO SEND at night & during the day. Constant "network error occurred" mesaages. In an emergency, your loved ones will never get the texts or pictures!!!!

TERRIBLE customer service. I can not access my account online. I've had them for 9 months and have…read morehad nothing but issues. My account does not show my bill. I ask for them to show me something that shows my bill and they refuse. Ive called them since 9 am and it is now 4:51pm. My service is now shut off even AFTER making the payment. They charged my bank card 6 times @ $170.00 and when I asked them why they did that they said "thats your problem". I will NEVER use them again.

They absolutely suck- can not even call the local store.... 1-800 number connects you to a guy in…read moreIndoa who makes you wait 45min on hold and then disconnects as he is trying to help. All i wanted was to cancel my service because we are moving- shouldn't take an hour of my life to this. Absolutely garbage customer service.