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    Home Dora

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    4 years ago

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    Ethan Allen

    Ethan Allen

    3.1(35 reviews)
    17.4 mi
    $$$

    My experience with Ethan Allen was fabulous. The sales representative Justyna Librandi was very…read morehelpful with helping me to decide which pieces would work in my living room. She requested photos of the space and items I needed the new furniture to complement. I wrote this response to her with photos. I have all of my items. I had to re-arrange my space to accommodate the chairs. I love every item and I am enjoying my purchases. I just love the ottoman, thanks for finding this piece it adds such a warm touch to my living room. Thank you for all your help. I am going to try to send a few more photos. A very happy and satisfied customer. I plan to use Justyna to assist me with additional purchases sometime in the near future.

    Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

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    Ethan Allen
    Ethan Allen
    Ethan Allen

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    west elm

    west elm

    2.4(85 reviews)
    3.0 mi
    $$$

    So disappointed. I love West Elm's stuff, but the delivery experience has been a nightmare. I…read moreordered a bed in mid March that was meant to be delivered by end of March. They rescheduled the delivery for April 3rd, and then canceled the day before as they were missing parts, I was told I would be notified within 3 days when they were able to reschedule. After hearing nothing, I called a week later and they said they would call to reschedule when they have to parts. It is now approaching the end of April and I still have not heard anything about them rescheduling the delivery. I have called to follow up multiple times. In addition to this, I also ordered a couch in March. About 2 weeks ago (early April), I realized it will be too large for my space. I called West Elm to cancel the order, as they did not allow me to cancel online. The woman I spoke to told me it would be no more than 3 days to hear whether or not my cancellation request was approved by the manager. Again, I heard nothing. When I called back today, they acted as if they had never heard that I wanted to cancel the order (now far less-likely to be canceled due to being further along in production). They again told me they would put my request through to the manager. I spent 30 minutes on the phone with someone that was able to get me no answers. I am extremely disappointed with their service. Their products are expensive, and the lack of communication and responsiveness after a sale is unacceptable.

    Worst delivery experience ever! West Elm was unable to fit the sofa we purcahsed into our elevator…read moreand advised that we would have to take the whole thing apart. They left the sofa in the loading area of our building, and we were forced to hire a third-party (at significant added cost) who was able to fit it into our elevator by simply removing the legs and cushions. The incompetence and lack of effort by the West Elm delivery team was beyond belief. To make matters worse, they delivered the wrong rug, installed bed frame legs on backwards, and have refused to fully reimburse me for added costs incurred. Shame on you West Elm!

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    west elm - Crack through the faucet hole

    Crack through the faucet hole

    west elm
    west elm - Crack from the bottom view of countertop

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    Crack from the bottom view of countertop

    Modani Furniture - Broken "power adjustable footrest"

    Modani Furniture

    3.4(36 reviews)
    4.3 mi

    I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

    I rarely leave reviews, but this experience deserves to be shared…read more I purchased a bed frame from Modani (William King Bed, Gray) for over $2,000, expecting quality and durability i was used to from their products. Within approximately two years of normal use, the bed began to show significant structural failure. Multiple metal support legs bending and buckling at the connection points, and the platform boards warping, making the bed unstable and unusable. I contacted Modani and provided photos. In their response, they acknowledged that structural failure under normal use is not expected. However, they refused to offer any type of solution--no repair, replacement, or store credit--solely because the item was outside of their warranty period and has been discontinued. So essentially, a $2,000+ bed failed prematurely, and their position is that the customer is fully responsible and with no recourse. No offer of store credit, repair, partial refund nothing. This was especially disappointing as I am a repeat customer and have purchased multiple items from them. I expected a company that positions itself as high-quality to stand behind its products. Buyers should be aware that once you are outside their warranty window, you may be left with no support--even in cases of clear structural failure.

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    Modani Furniture
    Modani Furniture
    Modani Furniture - New Modani Collection

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    New Modani Collection

    Brownstone Mill

    Brownstone Mill

    4.3(7 reviews)
    5.1 mi
    $$

    A thrifty, antique lovers dream! We stopped by on a Friday evening and spent a very long time…read moreperusing this filled-to-the-brim shop. I can't speak to their usual hours, but I believe there was an art festival that just began that night, so the shop had extended hours. The owner was so kind, helpful, friendly, fun, warm and informative. Nothing was priced, and I was a little worried I would get a crazy total at the end when I went to check out, but nope! Every single thing was incredibly reasonable. It is one of those shops where you really have to hunt, do a few laps and walkthroughs and take your time. She had clothes, bags, wall art, dishes, jewelry... you name it. I left with a seashell trinket dish, a Stangl speckled plate and a cat jar/candle that I picked up for a friend. She even wrapped that up separately because she heard me say it was a gift. There were several other shops and art galleries in this lot, but not everyone was open when we stopped in. There is a parking lot! But it's not too big so you might have to find a spot elsewhere on a busy day. I can't wait to come back for more treasures.

    What a fun place! This little area has several shops in one parking lot. I purchased a few things…read morefrom Boyd's and then met the owners of the glass shop. Everyone was so friendly and nice! There are some beautiful antiques, art and Murano glass. They seem to have a little bit of everything. Hours are a bit confusing, when I went at 3:30 on a weekday only 2 stores were open, everything else was closed so I'm not totally sure when all of the stores are open. I'll try again on the weekend!

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    Brownstone Mill
    Brownstone Mill
    Brownstone Mill

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    Home Dora - furniture - Updated May 2026

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