I have used Casper Plumbing & Heating services twice and both times they were super reliable,…read moreresponsive, and efficient. -------------------- The first time I used them was last month when my tenant's pipe burst early in the morning when she tried turning on the kitchen sink. I first had gone on Thumbtack to search for emergency services and was able to get an appointment for noon, but that other company kept pushing out the time they were able to come and also was unresponsive on text. I then went on Yelp to see if there was anyone that would be able to come out sooner. Casper was the first to respond and was able to come within 30 minutes. They installed new water lines to the kitchen sink where the pipe had burst, moving it a bit further away from the bulkhead door where there was a draft coming in, possibly contributing to the frozen pipes. They also suggested insulating the bulkhead door during the winter because of the draft coming in to prevent future issues. After the pipes were installed, there were issues with the kitchen sink, so they recommended replacing the faucet. Due to other emergencies because of the significantly cold weather we were having, they had to come back the next day to finish the job which was fine because only the kitchen sink was not able to be used. Since they were going to Home Depot to get a new faucet, I asked if he could also bring back insulation material that he recommended for the bulkhead door to prevent future issues. Someone came over early the next morning to finish the kitchen sink and not only did he bring the insulation material back, he also did the insulation for the door as well which was super helpful. ------------- I recently used them again to replace my gas water heater which started leaking around 930pm. I was out of state and needed someone reliable to get the job done ASAP. I texted Casper Plumbing and explained the situation and sent pictures around 10pm EST. Hoping they would be able to squeeze me in at some point the next day, I told them we'd leave the basement door unlocked so they can just go in to do the job whenever they can make time. They texted me back at 6:30am saying they can come by that day. An hour later, they arrived and finished the job in about 2 hours. I woke up to a text message letting me know the job was complete and a link to the final invoice. It was nice that they were able to complete the job without having to communicate back and forth about anything, especially since it was the middle of the night for me due to the time difference. Dealing with a leaking water heater while on vacation was stressful, but knowing I could rely on and trust Casper Plumbing to get the job done efficiently while I wasn't even around helped relieve some of that stress. While Casper Plumbing services aren't the cheapest, they also aren't on the super expensive end either. Due to their responsiveness, quality of work, and efficiency, I will definitely continue using them, especially if I need a job done right away.

We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and Joe are the best. They've rapidly responded to several plumbing emergencies we've had over…read morethe last few years. Last week they took care of a broken toilet seal. They also fixed the underlying flange issue that caused it.

When I put in a request on yelp for help with an issue with hot water in our shower, the fastest…read morenon robot response was from Greg. He was patient with me and my questions. He was also able to make sure that I not only got an estimate that sounded fair, but that I also got seen immediately by the other guy that works with him (James.) When you see someone on yelp with no reviews yet (at the time most of the reviews were filtered) you feel apprehensive but based on how communicative Greg was I went for it. James was very knowledgeable and even entertained a few questions I had about potential future jobs. He was expeditious and well prepared for the job (he knew what part I needed and already had it purchased before arriving.) I was very pleased overall and will definitely be hiring them again in the future.

Greg was very knowledgeable and helpful. he helped me purchase a new sink faucet and installed it…read morein no time. I highly recommend him if you have any plumbing needs

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

OK... Another Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the Bat-signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert happy face here.)

OK... Anothee Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert smiley face here.)

My honest review- (First the good) True Blue installed a new FHA furnace in my home in 2016. All…read moregood, very professional. I was repeatedly told it had a 10 year warranty. Fast forward 9 years, it stops working. I emailed True Blue and Steve (owner) now tells me that there was only a 5 year warranty ( I even sent them the warranty card that I registered) He did send his guy right out. Joey was very nice. He cleaned the igniter and it fired right up (but only 1 time). It took him about 20 minutes total. Joey recommended they we replace igniter and flame sensor because they were "only sold in pairs" (this was not true as you will see in the photos). (Now for the bad) I had previously researched the parts, which were $41.00 for both. I asked Joey how much it would cost to replace both the igniter & flame sensor. He said that he called his office and they said $829.00. Really? For a 45-minute job? I asked Joey to break down the parts and labor and he said "I can't do that". I then asked "that must be about 5 hours of labor, right? (they charge $145/hour) He was very hesitant to answer but replied "maybe 3 or 4 hours labor". I paid True Blue $145 (1-hour min charge) and he left. So much for taking care of a loyal customer. I ended up calling another company. They came out and did a complete tune up. They charged me $165 total for everything, including the new parts. They also confirmed that my parts were in fact under warranty (but not the labor) . I am one of those people who is very loyal to a company that takes good care of me. In this instance, I 100% believe that True Blue was trying to take advantage of me.

These guys are great - responsive, friendly, thorough, and completely reasonably priced…read more I've had them out 3 times - a toilet issue that they fixed, a backflow valve that was leaking and they replaced, and an AC service. All three times, the cost was totally reasonable. In fact, for all 3 services combined I paid less than a single visit from a franchised plumbing company cost for a single visit. The techs have all been great at explaining maintenance for things, and scheduling with them is wicked easy.

We hired Faherty Company to build the plumbing infrastructure of our new restaurant from the ground…read moreup and couldn't be happier with the results. He is timely, professional, and very accurate with his pricing. After witnessing his diligence first hand, we are confident that his work will stand the test of time and give us peace of mind in the process. We will be using Faherty Company for all of our future needs and highly recommend them to anyone. Thank you again for all of your work

I've hired Faherty Company twice now, once for an emergency repair and once to replace a garbage…read moredisposal. The communication has always been incredible, both times I reached out to them I had a quick response and was able to stay in communication with them over time to ask and answer questions and to set up a time to meet. Both appointments they were at my house right on time(or even early) and handled the issues very professionally. They knew exactly what to do and were able to get the job done way faster than I thought it would take, and everything worked perfectly after. Highly recommended.

Had a problem with a leaky faucet. Called Johnson Bros. last night, phone was answered and…read moreappointment set for 2-4PM today. Received a text this morning that they had an earlier opening and Jahz was here by 11. Diagnosed and fixed the problem in about 45 minutes. He was polite, knowledgeable and friendly. I've used Johnson Bros twice now with excellent results. Highly recommend!

I had one of the brothers come out because my gas furnace was not turning on…read more This brother, supposedly a trained technician asked me several questions, did absolutely nothing, and charged me two hundred forty nine dollars. It seemed to me that he had very little knowledge. I called another company. This technician was extremely professional and thorough, went over the whole system, diagnosed the actual problem, and fixed the problem within an hour. I would not recommend this company.

I hired Wallace Water Heater to replace the water heater in my Boston condo. They responded…read morequickly, arrived at the agreed upon time, provided 3 different options in the quote (all of which were cheaper than the other companies i reached out to), installed the water heater the next day and did an amazing job. Really good people and its great to see that they are a local family owned business. i would definitely recommend using them

I've spent nearly 10k on plumbers and plumbing companies in the past couple of years. I've used six…read moredifferent companies, and three different licensed individuals. This one is by far the most honest and reliable. I've had this company in to do four different jobs now, and after much ado, and many wasted dollars with other companies (TONS of dough)... I found my plumber for life. Leroy is fair, reasonable, and will let you know what things will cost, what you absolutely have to do vs. what you could do, and give you excellent work for your money.

I ate a $77 fee for an estimate - which no plumber or contractor of any kind has ever asked me for…read more- because the ratings for Vaughan are so high. I feel conned, for two reasons. One, as soon as they showed up they began acting like they didn't want the work. They balked at the fact that I live in a condo within a 3-unit HOA that I would need to coordinate with, and argued with me about the process of gaining their approval (while the numerous contractors we jointly hired for our renos were walking around.) This is 99% of plumbing jobs in Somerville. If it's that much of a problem, don't bother coming in the first place to charge me $77. Second, the estimate price: astronomical. Twice as much as the most expensive quotes I have gotten for this job. Five figures. If you are a very rich owner of a single-family home, Vaughan might be an option - the ratings here say they are talented plumbers. Otherwise, save yourself the money, hassle, and headache.

Vaughan ghosted us when we needed time sensitive services. Upon that, we received an invoice for…read morethe work that was never done-which ended up being twice the cost of the service we ended up getting from somebody else. They just seem to be unorganized.