We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

I have a leaking pipe under my shower tub. So I called Casper Plumbing and Heating because they…read morehave a lot of good reviews. Their rate is $250/hour, with free estimates. The first plumber came to inspect it on Monday and politely told me he didn't want to do it as it would be too difficult. Then a second plumber came on Tuesday. He checked our pipes and said the same thing. Two days later, I received a bill from Casper Plumbing and Heating for $400! What the hell! This is ridiculous!  I would NEVER do business with this company again. If anyone is looking to have plumbing work done, I would suggest you hire someone else.

I don't normally leave reviews, but I had a great experience with Drain Flow. They responded…read morequickly to my call about a plumbing leak, thoroughly diagnosed the issue, and communicated clearly, which made everything easy. What I appreciated most was their integrity. They walked me through the options and gave clear recommendations about what was truly worth doing and what would give me the most value, without trying to upsell unnecessary work. They were professional, respectful, and even made a point to clean up the area before leaving. Easy to work with, and I'd definitely use them again.

Tony and his team are excellent. I've used them multiple times and they've always been great. We…read morehad an emergency one early morning. I called very early not expecting anyone to answer, but he did He was able to walk me through what to do and showed up within the hour and fix our burst pipe appreciate him very much and all his team.

Recently Frank was hired to replace an oil fired steam boiler due to failure of a previous one at…read moremy elderly grandmothers home. Frank took the job on immediately and was exceedingly helpful and professional. He assisted in swapping over to natural gas while navigating permits and dealing with the gas company. We ended up with a new gas steam boiler and gas water heater. His work speaks for itself. The installation was clean and done correctly. He was prompt with timing and even worked weekends to get the job done. We could not recommend Frank any higher for quality work at a fair price.

Frank came through again. I am so pleased with the newly installed toilet today. He is always so…read morepleasant and witty to boot! Turnaround time was amazing. He makes sure to explain services in advance. Always on time as he completes the work with complete cleanup. Don't call anyone else.

OK... Another Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the Bat-signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert happy face here.)

OK... Anothee Friday afternoon... 1500hrs…read more.. New England summer... Let's start with one word: HOT. Like, really hot... Now, add some modifiers to that: scorching, sweltering, and searing. And for good measure, let's add some apropos meteorological catch phrases: hazy, hot, and humid heat wave... By now, you're starting to get a picture. Let's add some more contour, brightness, and shape to the visual... During one of the most oppressive hot spells of 2024, our air conditioning unit died on us, totally passed from nature to eternity. Not pretty... We called around. We got on the world wide web. We scoured social media. We flashed the signal. We did everything short of sending out morse codes, faxed distress letters, and telegrams via Pony Express. Desperation setting in... Then, we call Cardarelli Plumbing and Heating of Quincy. Joseph answers. He tells us he doesn't do window AC units but knows a handyman named Richard who might be able to help. Joe also says he'll call Rich immediately when we hang up... Thank you, Joe... 1800hrs... Rich calls. He asks pointed questions about what we need and promises to call the following Saturday morning... Rich came by with his teammate Michael and installed our window unit and a few other handyman jobs. Good fortune... Fast forward to Saturday night live. (Lite humor there.) Temps are cool now. I'm kicking back watching the Red Sox comeback vs. the Dodgers of Los Angeles and counting my blessings. Life's good... If you need a handyman from Wareham to Bridgewater to Braintree to Quincy, Massachusetts, call Rich 857-261-8886. Thanks again, Joe of Cardarelli Plumbing and Heating. Appreciate the assist in finding Richard and Michael. Appreciate you... You're the best... In short... It all went very well and I'm very happy with the results. Joseph was a godsend. Rich and Mike were polite, friendly, and timely. You all take your work seriously, and it shows. Lastly, Rich gave me such a fair price and was so accommodating, helpful, and eager to please that I paid him double. And that's that. (Insert smiley face here.)

Kumar came to our home after we were having trouble with our garbage disposal and fixed it in no…read moretime! A+ service all around.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

Clint is amazing. He is always quick to respond! He's my go to guy…read more I always have him service my heating system and AC unit. Great work! Great prices! You definitely need to call him if you need any kind of service done!

Clint & Lou are absolutely amazing! Clint is reliable, extremely responsive, and always looks out…read morefor your best interests. He's my go-to plumber and has been incredibly helpful with multiple projects for both me and my sister over the last two weeks. He kept us in the loop every step of the way with regular updates via text and photos, which I really appreciated. On top of all that, his pricing is very reasonable. I can't recommend him enough!

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

Cody and Amaral visited to replace a garbage disposal and replace a u-bend sink trap in my…read morebathroom. Work was done quickly and professionally. It's been a couple of weeks and there are no leaks and the disposal is running great. Would use their services again. Recommended.

Excellent experience. Very reliable, punctual, easy to schedule, very skilled. Great value also.read more

Had a problem with a leaky faucet. Called Johnson Bros. last night, phone was answered and…read moreappointment set for 2-4PM today. Received a text this morning that they had an earlier opening and Jahz was here by 11. Diagnosed and fixed the problem in about 45 minutes. He was polite, knowledgeable and friendly. I've used Johnson Bros twice now with excellent results. Highly recommend!

I had one of the brothers come out because my gas furnace was not turning on…read more This brother, supposedly a trained technician asked me several questions, did absolutely nothing, and charged me two hundred forty nine dollars. It seemed to me that he had very little knowledge. I called another company. This technician was extremely professional and thorough, went over the whole system, diagnosed the actual problem, and fixed the problem within an hour. I would not recommend this company.

Had issues with water heater. Chsrged $1,200 for a $40 inlet filter change. Understand labor costs…read moremoney but not heart surgeon rates if $500 per hour. Issue was not fixed. Came back to remedy problem. Wanted another $1,300 . Was able to YouTube problem. Biught parts condulted friend who is plumber ajd fixed the problem myself . Be careful of the subscription program offered and high pressure sales tactics used on estimates. Response to Anthony's comments: *** Hello Anthony, Im very sorry to have to have submitted such a scathing review but I felt I was treated unfairly . This occurred iaround February of 2025 to March of the same year ar my home in Holbrook The invoice was not itemized correctly as it did everything that added to the final amount I hadinitially left a goiodreview on google for the first visit thinking everything wss fixed but the problem came back and was asked to pay an additional $1,300 to fix the problem which was never fixed. I would have let it be but I keep getting texts to get more service without any offer if a refund or any mistake acknowledged, just offers for more service and to pay more money without any acknowledgment of the original problem to be refunded forbth$1,300 inlet filter change. I fixrd the problem myself with the advice of a Master Plumber friend by buying the parts myself at Ferguson Plumber supplly in Quincy. No acknowledgment of their mistakes, no refund offers , just another $1,300 estimate in addition to further milk the underlying problem ** i wish you no ill will but hopefully , you'll learn a lesson from this.

TLDR: I feel like I got the real bait and switch. Watch out for these people, they're slippery…read more Last March we met sales rep, Tom and found him hard working & thoughtful about our needs so I overlooked some of the red flags (constant AI Spam, AI customer service, not picking up the phone during business hours). I have been researching my HVAC project for years, knowing I want to tie in our electrical rewiring because our apt doesn't have insulation and we want to do HVAC & Insulation through MassSave. It's a little complicated, but not crazy just not obvious. Our sales rep, Tom wanted to make this a package deal that was as affordable as possible and honor our stained glass windows (at my request) so he recommended a pancake system which would go through the kids closets and feed their rooms and our living room/dining room. Before we can install, life happens, we have a plumbing emergency we have to prioritize, that takes up our whole summer... We communicate with Tom...we want the work but can only do one project at a time. Anyhow, we get the quote reiterated at the end of the summer. Keep in contact with Tom in September. And call to schedule in late October and ... Tom has moved to North Carolina. Trust1 says a new sales rep has to come by. I say fine it's going to be a breeze. We've already done the work. New sales rep comes and he's charming- not as knowledgeable but it's fine-ish. Except, he gets on the phone with owner, Anthony Mound, and that's where things go sideways. Anthony gets on the phone does this whole dog and pony show about how the quote was wrong and the unit is wrong and he's going to give me something that's just "a little bit more expensive". Apparently, this is what he does. I tell him my concerns: I have stained glass, need to update my electrical with my cost. Comes back with a quote that's only slightly over my 28k quote that includes electric, except I don't see electrical in there. I ask sales, uh but where is the electrical. He says it's that bullet point. I swear to god I asked for the BX wiring update no less than 10 times in writing and it was previously in there. In the Mass Saves paperwork it has my wiring request, it my emails back and forth it's there. At no point, did anyone ever say- this isn't something we're providing. Maybe I'm exhausted, but I'm trusting that Trust 1 is going to follow the with what they've SAID and what I've previously had in writing. So, I think I'm getting electric updates the entire time UNTIL the second day of installation when the electrician just left my house midday without completing the work. I feel like I got the real bait and switch. Watch out for these people, they're slippery.