We recently moved into our first home and didn't have the name of a plumber. We have friendly neighbors who came over and asked if we needed anything and we mentioned that we were looking to have a plumber take a look at our 2 toilets and disconnect an old dishwasher and gas range, and then reinstall new ones. They recommended Vasiles as they had gut renovated their home in the last 10 years and used Vasiles for a lot of the work.
We called Vasiles the week before Thanksgiving and they book out about 1-2 weeks, so we had to schedule everything strategically. Kyle was the one that helped us and he was incredibly knowledgable, patient, and communicative.
He reseated our toilet that was leaking into the basement and then fixed the upstairs toilet which was wobbling/unsteady.
He disconnected the dishwasher and informed us it was hardwired which meant we needed an electrician to put in an outlet prior to hooking up the new dishwasher which had a plug and was not hardwired (this is typical in older models, ours was ~30 years old).
Luckily (kind of...) our appliances got delayed one week due to weather and issues with Home Depot beyond our control, giving us enough time to hire an electrician and have the outlet installed. Kyle came back (which was a great customer experience for us to have the same person familiar with the layout of the house coming back) and installed the dishwasher with no problem. Our new gas range has the gas line connector at the bottom of the appliances whereas the old one had it at the top, so he had to cut and re-route the pipe so it would connect in the right place. However when we went to plug in the gas range, the outlet was not working. We realized that when the hardwiring of the dishwasher was disconnected, so was the outlet that we use to plug in the gas range (this was unexpected, rarely are kitchens set up this way, this is an OLD home). We called the electrician urgently and he came right over and the plumber and electrician problem solved together to run a new electrical wire for the outlet to the gas range.
I was incredibly impressed that Kyle stayed to help versus coming back and scheduling another day. He ensured we had functioning appliances by the time he left and went above and beyond what I consider typical service. We will definitely use Vasiles again and highly recommend to anyone. read more