We've been taking our dog here since we got her, and have been very happy with the service we/she…read morereceives from everyone there

Dr link is great, her support staff SUCKS, bunch of idiots, and unhelpful liars. Always on their…read morephone and not available to help. Sorry, you've lost my business.

Dr. K and his staff are simply the best and I highly recommend them to anyone looking for a new…read morevet. Things to know..... this is a very small office and the doctor works alone with the help of the vet techs - they are NOT an ER (and will tell you so) so if you are not already a patient and your pet is having an emergency you should go to an emergency hospital. If you expect an office run like a brand new vet center you won't find it here but what you will find is the great vet service, at reasonable prices, and care like you may have experienced from vet back in the day. This team of folks goes above and beyond for their patients and it is why many of the people that bring their pets here have been returning time after time for 20+ years.

I just cannot say enough about Route 20 Animal Clinic, Dr. Nick Kotsopolous, and staff, especially…read moreColleen. My parents and I have been taking our pets to the clinic for over 20 years. Dr. Nick is so caring, patient, and understanding. Often he's returning calls until 8pm and has given his personal cell phone number if there are any issues post sedation, regardless of procedure. From tumor removal surgery to dental cleaning he calls to check on our pets. He will also ask about how my parents are doing and their pets when I go for a visit with mine. Colleen is fantastic with grooming. My long haired cats would get shaved in the summer so they were more comfortable and she always made them look so adorable and smell so nice. She's also so kind and compassionate, plus prompt with returning calls. If there is a specialized surgery Dr. Nick can't do, he has always referred me to excellent surgeons. For end of life issues, the staff are above and beyond caring and loving. This doctor truly seems to love his work and it will be such a loss whenever he does retire. Comparable rates, prompt response, varied services, excellent care. If you want an excellent veterinarian, Dr. Nick Kotsopolous at The Route 20 Animal Clinic is the one to see.

The hospital was cean, the staff wss professional, the services were fairly priced and Dr. Bernat…read moreand her staff were delightful!

I have switched to this vet around 2019 and every time we go we always have had a different vet and…read morethey were all so lovely and the people at check in. recently my senior dog has had eye issues this one doctor (dr.cambell) stepped up and has made sure we were with him every time and not a different doctor to make sure the progress was checked by him. my dog had a bad day and he was willing to take her within an hour at a different location that he was working at just to make sure she was alright. this is the best vet and has the kindest workers. they also will call after appointments to check in just to make sure everything is alright. 100/10 recommend to everyone

About a month ago we had to put our cat Simba down. It was something that happened quickly so it…read morewas a real shock. The staff were very understanding and incredibly supportive and helpful. Dr Platteo walked us through everything and even though it was still really hard she, and the staff made it very easy during a difficult time. What prompted me to write the review however was after a week or so we received a hand written letter from Dr Platteo that was incredibly nice. We will be going there for regular services as well. Losing a pet/friend is never easy but it was a comfort to know what was coming and the care they showed.

Such an amazing, caring team. Dr. Guillen got to know our family and our cat and was able to…read morecoordinate a plan to keep her happy as long as possible. Everyone from the desk staff to the techs were wonderful. We were never treated as just another animal that walked in. Any pet we have will be going here.

I've been bringing my pets to Putnam Veterinary for about 10 years. Overall, I've had a pretty good…read moreexperience, especially in the earlier years when it was a smaller practice run primarily by Dr. DeLong. Back then, the care felt much more personalized and relationship-driven. As the practice has grown, unfortunately, that personal touch has diminished, and visits now feel more transactional. That said, the vets and staff are generally competent and friendly. However, my most recent visit left me feeling quite frustrated. The exam itself cost $100 -- a bit on the high side, but something I was willing to tolerate for quality care. What really upset me was the cost of the prescribed medication: 15 pills priced at $80. Out of curiosity, I looked it up online and found the exact same prescription, in the same dosage, available on Chewy for just $20. When I called to ask about the price difference, I was given an explanation about "economies of scale," which frankly doesn't hold up -- not at that level of markup. A 400% price increase over a reputable online retailer is excessive by any standard. While I still value the veterinary services and will continue to bring my pets here for medical care, I will no longer purchase medications directly from the clinic. It's unfortunate, because I would have gladly paid a reasonable premium for the convenience and to support the practice -- but this level of price inflation is simply not justifiable. I hope they reconsider their pricing structure in the future. Until then, I recommend getting prescriptions filled elsewhere.

Very pleasant for the process of getting my cat neutered because he needed a few different things…read moredone. The people there are so nice and very knowledgeable too!

The staff are very friendly. The facility is clean and organized…read more They are considerate of the concerned pet parents in the waiting area. When we called with our emergency we were able to go in immediately. They were ready and waiting for us when we arrived.

I had an awful experience at this place...to the point that I hate stopping at the traffic light…read morewhere it is located. My friend called ahead to them know that my cat was near the end and that I wanted her euthanized. We were told that they would place us in a room (NOT a treatment room) When I arrived, they took her to the treatment area instead of into a room and I was super confused. They freaked when they saw her...it was like one of those frantic scenes on those medical dramas when multiple people run to the gurney. My friend was like "hello, she is here to be euthanized and they apologized. They sat me in a cold exam room and they brought my sweet Tatiana to me wrapped in a towel. The second they placed her in my arms, pinkish liquid started coming our of her nose and mouth. I freaked out an fortunately my friend, who is a hospice nurse, was with me and held as the trainee fumbled around with trying to find a vein for the final shot. Her veins had collapsed so my literally had to tell her where to place the needle. All of a sudden I heard this gushing sound and screamed "what was that??" Fortunately my friend warned me not to look. There was so much liquid released that she had to borrow scrubs and her sweater was ruined. It was absolutely traumatizing. When I left the treatment area they asked me if I wanted to take home the carrier. I don't know exactly what I said but it wasn't nice. Nobody told me what the hell was going on. I had been there only 4 weeks earlier and was simply told "you have a very sick kitty." And then, when I trusted them to help us through her final moments, they failed. I called a few days letter and cried as I explained what happened. The woman (manager?) was not very empathetic and made excuses for what happened but at least she refunded me the cost. I wish that I had the positive experience that others who have reviewed this had. The image of her sick, skinny little body wrapped in a towel with that stuff coming out of her nose and mouth is forever etched in my brain. I am working hard to replace that memory with a happy one but it is really hard. This should never happen to any pet mom again.

I've never felt compelled to write a review of a Vet, especially not after just one visit. After…read morereading their website and other reviews I was confident this was going to be our new vet but even still, I was blown away by WagMore. They do an amazing job of creating a calm and relaxing environment for both owner and fur kid. Dr. Kucia took time to examine my cat with care and made him feel at ease, I've never seen him so relaxed at the vet! She explained everything to me and made me feel at ease as well (I was having some pet mom guilt). Rachel and Dawn showed so much genuine care for my pet as well and I instantly knew we found our forever vet. I've already recommended them to every pet owner I know.

Probably the first vet I have found anywhere around here that doesn't only care about how much…read moremoney they can get out of you. I called here looking for information on helping my cat with something very important . Instead of just trying to get me to come in there and pay them money I was given the information I needed to help remedy the situation right away by a very nice girl on the phone . This is the kind of treatment I want from the vet and I will be bringing my animals in here soon and changing vets.

We had an appointment for an evaluation, and even though our dog didn't qualify for the service we…read morewere initially seeking, she was treated with great care by a knowledgeable and compassionate team. I felt completely comfortable with them and could tell they truly had her best interests in mind. They even shared information that our regular vet had never mentioned. I only wish they were closer--I'd go to them every time!

Excellent emergency vet. But very expensive. They don't work with you on any type of payment plan…read more They give you an estimate and you have to pay 75% of the high end. I had to come up with $2250 before they would even start working on my kitty.

Second Chance Animal Hospital has taken care of most of my cats and have saved two of their lives…read morewith emergency surgery. Although I no longer qualify for low income services legally, their prices are still much lower and more affordable than most vet offices which makes being a stay at home mum still available to my family. They're thoughtful, thorough and very transparent. I live further away now, which makes transportation a little tricky, especially feeling quite uncomfortable in an uneasy part of town, but I still go out of my way to drive here for the best service you can imagine. They truly care about every inch and every aspect of keeping up with your pets health - and it truly shows. Five stars, every single time.

I should not have to drive to southbridge! I was taking my…read moreanimals to Worcester! again this is the 2nd time this has happened to me. As a pet owner who cares about her animals I should be able to call and get an appt within a day or two and I should not have to call everyday to find out if someone has cancelled! I will never recommend Second Chance to anyone! very sad!

This used to be a great Veterinary Clinic but the new staff is unprofessional, clearly just looking…read moreto pass time and inattentive. If you are lucky to get an experienced staff member it won't be terrible, but over all the assistants are unprofessional. I had back to back appointments. They were late to the first appointment, took a long time to complete it. My dog was taken out of the room for a long time for a seemingly basic check up. When I came back for my next appointment that they scheduled back to back they said I was late and had to reschedule. No humanity, no care for the animals just someone on their phone never looking up telling me too bad. This used to be a good place but it just has fallen because of their hires. Clearly their better staff went elsewhere.

i have been taking my pets here for many years. The staff at the desk are always kind and helpful…read more I was late for my appointment by 15 minutes. The veterinarian would not allow our visit. i have never been told that the policy existed. I would not have let my 13 year old 6 lb.Yorkie take care of business outside had I known. He was due for shots and has been having some health issues that I had questions about. The examine rooms appeared empty. I would NOT recommend Hillside to anyone. I usually am on time and often have to wait. ONE TIME I SHOW UP LATE AND IM REFUSED service. THAT Veterinarian needs to be tolerant of humans. BRING YOUR BUSINESS ELSEWHERE.!