This used to be a great Veterinary Clinic but the new staff is unprofessional, clearly just looking…read moreto pass time and inattentive. If you are lucky to get an experienced staff member it won't be terrible, but over all the assistants are unprofessional. I had back to back appointments. They were late to the first appointment, took a long time to complete it. My dog was taken out of the room for a long time for a seemingly basic check up. When I came back for my next appointment that they scheduled back to back they said I was late and had to reschedule. No humanity, no care for the animals just someone on their phone never looking up telling me too bad. This used to be a good place but it just has fallen because of their hires. Clearly their better staff went elsewhere.

i have been taking my pets here for many years. The staff at the desk are always kind and helpful…read more I was late for my appointment by 15 minutes. The veterinarian would not allow our visit. i have never been told that the policy existed. I would not have let my 13 year old 6 lb.Yorkie take care of business outside had I known. He was due for shots and has been having some health issues that I had questions about. The examine rooms appeared empty. I would NOT recommend Hillside to anyone. I usually am on time and often have to wait. ONE TIME I SHOW UP LATE AND IM REFUSED service. THAT Veterinarian needs to be tolerant of humans. BRING YOUR BUSINESS ELSEWHERE.!

We've been taking our dog here since we got her, and have been very happy with the service we/she…read morereceives from everyone there

Dr link is great, her support staff SUCKS, bunch of idiots, and unhelpful liars. Always on their…read morephone and not available to help. Sorry, you've lost my business.

The vets, techs, staff extremely kind caring and knowledgeable. Great diagnostic abilities. My 2…read moreCavaliers have been patients there for several years.

I wanted to share an amazing experience I had last night at Boston Road Animal Clinic. My little…read moreboy and I took our kitty to the vet and my little boy brought along his stuffed Curious George - the new vet, Dr Andrew Gestrich, was AMAZING with my little boy. He asked him if he wanted George to get an X-ray and my son was excited about that. I thought he would leave the room with George for a few minutes and then come back but he left and then came back asking us to follow him. He had George lying on the X-ray table and had taken an X-ray of George. This made my little boy's night. He was, of course, extremely good with my kitty too but he sure made an impression on my little boy and I. I'm so happy to have him as our new vet!!!!! Best vet ever!!!!

Good lord where do I start…read more This location, once known as Auburn Cat Hospital, was one of the absolute best veterinary clinics we have ever gone to. The care was fantastic. Lisa was always at the front desk and knew everyone and their pets. Their follow-ups were out of this world. Then it became VCA. Urgent call for help "Ohhh I'm sorry your pet is bleeding. We can see them the Tuesday after next" "Is your pet a current patient? Oh? I don't see them here" (they had an exam a week prior and we needed a refill of their special diet food) I abhor this place. It gives me chills when I drive by it. The poor animals that suffer there unnecessarily only in the name of profit.

Unfortunately, we had to have our mother's elderly dog, Izzy put down recently.This practice was…read morecaring and kind. The veterinarian was also kind, professional, and thorough. Although I do not live in the area, I would certainly take my pets to this caring veterinary practice.

The hospital was cean, the staff wss professional, the services were fairly priced and Dr. Bernat…read moreand her staff were delightful!

I have switched to this vet around 2019 and every time we go we always have had a different vet and…read morethey were all so lovely and the people at check in. recently my senior dog has had eye issues this one doctor (dr.cambell) stepped up and has made sure we were with him every time and not a different doctor to make sure the progress was checked by him. my dog had a bad day and he was willing to take her within an hour at a different location that he was working at just to make sure she was alright. this is the best vet and has the kindest workers. they also will call after appointments to check in just to make sure everything is alright. 100/10 recommend to everyone

We have been taking our dog Ciccio to Dr D for 2 years and we are so happy that we made the change…read moreof doctors. Dr D is compassionate and knowledgeable His staff is always so helpful and very nice.

About a month ago we had to put our cat Simba down. It was something that happened quickly so it…read morewas a real shock. The staff were very understanding and incredibly supportive and helpful. Dr Platteo walked us through everything and even though it was still really hard she, and the staff made it very easy during a difficult time. What prompted me to write the review however was after a week or so we received a hand written letter from Dr Platteo that was incredibly nice. We will be going there for regular services as well. Losing a pet/friend is never easy but it was a comfort to know what was coming and the care they showed.

Such an amazing, caring team. Dr. Guillen got to know our family and our cat and was able to…read morecoordinate a plan to keep her happy as long as possible. Everyone from the desk staff to the techs were wonderful. We were never treated as just another animal that walked in. Any pet we have will be going here.

Dr. K and his staff are simply the best and I highly recommend them to anyone looking for a new…read morevet. Things to know..... this is a very small office and the doctor works alone with the help of the vet techs - they are NOT an ER (and will tell you so) so if you are not already a patient and your pet is having an emergency you should go to an emergency hospital. If you expect an office run like a brand new vet center you won't find it here but what you will find is the great vet service, at reasonable prices, and care like you may have experienced from vet back in the day. This team of folks goes above and beyond for their patients and it is why many of the people that bring their pets here have been returning time after time for 20+ years.

I just cannot say enough about Route 20 Animal Clinic, Dr. Nick Kotsopolous, and staff, especially…read moreColleen. My parents and I have been taking our pets to the clinic for over 20 years. Dr. Nick is so caring, patient, and understanding. Often he's returning calls until 8pm and has given his personal cell phone number if there are any issues post sedation, regardless of procedure. From tumor removal surgery to dental cleaning he calls to check on our pets. He will also ask about how my parents are doing and their pets when I go for a visit with mine. Colleen is fantastic with grooming. My long haired cats would get shaved in the summer so they were more comfortable and she always made them look so adorable and smell so nice. She's also so kind and compassionate, plus prompt with returning calls. If there is a specialized surgery Dr. Nick can't do, he has always referred me to excellent surgeons. For end of life issues, the staff are above and beyond caring and loving. This doctor truly seems to love his work and it will be such a loss whenever he does retire. Comparable rates, prompt response, varied services, excellent care. If you want an excellent veterinarian, Dr. Nick Kotsopolous at The Route 20 Animal Clinic is the one to see.

Where do I begin? Dr. McGinn is the most wonderful veterinarian! It's obvious how much she loves…read moreanimals with the way she cares for her patients. She goes out of her way to make sure pets and their families are comfortable. Our kitties loves her, and we do too!

sent both an email and a voicemail for euthanasia services. never even received a call back. Making…read morethe decision to euthanize an elderly pet is not an easy one to begin with, and to not even receive acknowledgment on such a sensitive matter is disheartening. I contacted 3 other in home service providers only after waiting 36 + hours for at the very least an acknowledgment , all of which got back to me within hours of me contacting them. This goes a long way in this type of practice. While I understand an immediate response isn't always feasible, i Am still sitting here, my animal now over the rainbow bridge with no call back.