Dr. Rodger is very helpful and caring vet. His office is small - just him and his office person -…read morebut it makes for a very warm personal care experience. He has taken care of my two dogs - an eleven year old Lab and a 1 year old Lab - for a few years now. The quality of his service and his knowledge is very strong. He does their annual check ups and give them immunizations. He spayed by younger dog and gives the older dog acupuncture her for arthritic sore back - it works really well (I was a sceptic, but the dog can visibly walk better once he treats her.) I've had some complicated problems too - once my dog managed to eat a people prescription pill and he was able to quickly determine what to do and help her. His prices are competitive - not super cheap but comparable - but more importantly, I feel like he does no load on questionable extra fees or nickel and dime me for everything. Generally he can see me quick - same day - if I call with an immediate need. He does have some late afternoon appointments which work well for me as a person with a full time job. His office is clean and well equipped. I've seen vets in the past with larger offices, a bigger staff and more expensive upscale buildings, waiting rooms etc. I don't think the care I got there was better, just more expensive. Plus I always got the feeling those places were a little to ready to suggest some extra test that might not be needed. In contrast, with Dr. Rodgers I feel like I am getting quality care and quality time from a professional who had the best interest of me and my pets in mind. I "wag my tail" for Dr. Rodgers.... hope that is not too silly :)

IF YOU WANT YOUR ANIMAL TO LIVE, GO ELSEWHERE!…read more I took my 4 and 1/2 year old pure bred english springer spaniel to ACE for a "routine" teeth cleaning after Thanksgiving. Dropped him off at 8:30AM. They said to call around lunch to check on him as he needed to be anesthetized for the procedure. By 9:45AM, my personal phone was blowing up while I was on work calls on my other phone. Numerous messages were left asking me to call them immediately. One message stated that they over anesthetized my dog and could not resuscitate him. When I finally got a chance to call them to ask what was going on, the office manager had the audacity to tell me "Don't worry Mr. Auber, we are not going to charge you for the cleaning today" as if that was my biggest concern or even a thought at the moment. Finally spoke to the questionably qualified "Dr. A." who killed my dog. She said before they proceeded with the anesthetic, they ran routine blood work to make sure all was in order. Over the phone on speaker, she told my family that my dog's white blood cell count was high but ACE decided to proceed at risk. I asked for a copy of the blood work report and the blood work report shows his WBC was actually low. This changing in story as the morning progressed should raise flags in your opinion of using ACE as they obviously do not have true handle and straight story on a grave situation. Additionally, either high or low, no one from ACE called me directly and asked me if I wanted them to proceed at risk! So now my dog is dead at the hands of Dr. A and Animal Care Experts all over a basic tooth cleaning that wasn't necessarily needed! He wasn't 15 years old going in for a heart procedure! They then told me they would like to send Graham to a partner animal hospital of theirs to have a Necropsy (Autopsy) performed. I quickly shut them down and said you are sure not sending him to one of your partner hospitals (as the cynic in me feared the necropsy results would favor ACE to no wrong doing). I made sure they sent my deceased beloved dog to Tufts Animal Hospital in Grafton and when I directed them to send him there, you could hear their voices tremble! I further asked about cremation planning for after the necropsy was completed and again, ACE, in amazingly cold hearted fashion initially stated that they will email me a list of websites that do animal cremations and I can set it up and pay on line if I wish. Ultimately, ACE was putting the cost of the cremation of my pet back on me. How negligent, reckless, and heartless can one place be in the span of half a day!!! By the end of the day, they eventually came around and offered to cover the cremation and have him returned to ACE for my pick up. But once I mentioned I had spoken to an animal rights attorney, they quickly turned face and said I could go pick up my cremated dog on my own time and they don't want me on their property any longer. Their insurer, Hanover Insurance, called me a few days later and quickly informed me that in the state of Connecticut, a pet is considered "property" just like the fence in your yard. The vet is responsible for basically nothing and can go on negligently killing dogs at minimal cost to them or their insurer!!! So heed caution when choosing ACE in Thompson CT when there are 5 other vets within 4 miles north of there in Webster MA. At least in Mass, the Vets have reason for being held accountable and to not "proceed at their own risk"! Please spread the word as I have far and wide in our local community about the negligence wielded by Dr. A. and Animal care experts! Don't let your loving perfect dog or cat be next!

I discourage everyone from contacting their beloved pet with this place, especially with Dr…read more Weissbach, who lacks professionalism and empathy, sent my dog back with an ear infection, claiming that it was a superficial change, probably caused by my dog's allergy. When the ear pain worsened after a few days, I went to this clinic again. I didn't give up when they wanted to make an appointment for me only in 3 days. My dog needed help immediately. And only because the obvious infection was previously ignored. Effect? Yeast in both ears. Before this happened, I made an appointment for neutering. During a visit preparing for the procedure, and after checking my dog's teeth, Weissbach suggested removing the dental calculus in the neutering procedure, which I gladly agreed to, as it would spare the dog from having to go to anesthesia twice. However, after I dared to point out the doctor's lack of professionalism, it turned out that the earlier proposal to remove the calculus no longer valid. It was explained to me by a rude manager that it was impossible, that the doctor offered such a thing to me, that I must have understood it wrong, and that it was Dr. Weissbach word that counted, not mine. The whole conversation revolved around the opinion, unspoken loudly by the manager, but conveyed suggestively between the words, that I didn't understand because... English is not my native language. Due to such behavior, I did not allow the castration to be carried out, I took the dog and I will never go back there again. I should have done it several years earlier, when I went to them with my dog, which was suffering from severe stomach pain and refused to eat or drink. Since the dog is allergic, after examination the doctor said that it was definitely a consequence of allergies and prescribed him medications. The dog was still suffering, so we went to the emergency room at Tufts Hospital at night. And it turned out that the cause was not an allergy, but a bottle cap that my dog had swallowed. I cannot add that an intestinal sensitivity and gluten allergy, even though AEC took care of my dog, were diagnosed only by Tufts Hospital. Lack of professionalism, dishonesty, manipulation of facts, prejudice based on nationality, that's what happened to me. I think this place should be subjected to some control by a higher authority. Respecting the potential recipient of my opinion, Sylwia Helwig

The vets, techs, staff extremely kind caring and knowledgeable. Great diagnostic abilities. My 2…read moreCavaliers have been patients there for several years.

I wanted to share an amazing experience I had last night at Boston Road Animal Clinic. My little…read moreboy and I took our kitty to the vet and my little boy brought along his stuffed Curious George - the new vet, Dr Andrew Gestrich, was AMAZING with my little boy. He asked him if he wanted George to get an X-ray and my son was excited about that. I thought he would leave the room with George for a few minutes and then come back but he left and then came back asking us to follow him. He had George lying on the X-ray table and had taken an X-ray of George. This made my little boy's night. He was, of course, extremely good with my kitty too but he sure made an impression on my little boy and I. I'm so happy to have him as our new vet!!!!! Best vet ever!!!!

We recently moved back to this office after many years with another vet. We had our first…read moreappointing last week and had an excellent experience. The front desk personnel were friendly and knowledgeable. The vets assistant and the vet were also very friendly and very knowledgeable. Very impressed after our first visit.

I've been a loyal client of this clinic for many years, and I was really hoping that the change in…read moreownership would maintain the same level of care that I had come to expect. While most of the staff has been wonderful, I had a very disappointing experience with Dr. Bobadilla when I brought my sick chihuahua in for a visit. Unfortunately, Dr. Bobadilla's bedside manner is lacking. I felt dismissed and hopeless during my visit. Other than a few "I'm so sorry" statements there was a lack of empathy and communication when it came to explaining my pet's condition and treatment options. It left me feeling uneasy and very angry about the care being provided. I took her to another provider the same day. This veterinarian was able to help me stabilize her with at home care, subcutaneous fluids that I am administering daily and even recommended a dietary change. None of this was addressed with Dr. Bobadilla. Dr. Bobadilla recommended euthanasia and even asked if I wanted to do it then and there. The audacity! I understand that everyone has a different approach, but it was a stark contrast to the kindness, professionalism and old school approach I experienced with Dr. Chapman over the years with my four dogs. On a positive note, the rest of the clinic staff are always friendly, attentive, and professional. Due to this incident I have decided to move my pets elsewhere. I hope Dr. Bobadilla works on improving communication and compassion when interacting with pet owners.

We had a wonderful experience today at Berlin animal hospital…read more This was our first visit and we had been recommended to try the non anesthesia dental cleaning. Front desk was very welcoming, brief meet and greet with Dr to answer any questions I had, checked in to let me know how things were progressing, 30 mins later, happy hound with nice clean teeth. I will def be coming back, not only for dental cleanings. I appreciated the friendliness of staff and not pushing unnecessary treatments/meds. Clearly they care first and foremost about the pets. thank you all.

We love Berlin Animal Hospital, and so does our dog, Tully! The staff is so friendly, considerate,…read moreand unlike any we have ever experienced! Dr. Coffman is amazing! He is so knowledgeable, caring and appreciative of your business. If you are looking for a vet who is truly going to give your animal the care it deserves, look no further. We wouldn't dream of taking our dog anywhere else!

I have visit this vet twice…read more Once for an emergency and once when I had a dog at the end of her life and had to put her down. Putting a dog down is gut wrenching and this clinic couldn't have been more compassionate. They have a quiet room with carpeting, a small loveseat and it feels like a home. We were able to be in that space with our dog as she was put down. It's a small detail but compared to a typical metal table exam room it made a huge difference. They gave us time, listened, and explained everything. Their kindness made a horrible situation a bit better and while I don't wish that situation on anyone, if you must, I couldn't recommend them higher.

We have been so happy with every team member at this clinic. Their knowledge and compassion is…read moreoutstanding. They treat our 3 dogs with amazing care and know we will receive great advice. THIS is the clinic you want to take your pets to. Just a great group to partner with.

Do not go here, especially if you own a parrot…read more Victoria Papscoe performed a routine nap clipping on parakeet and literally made every nail bleed. She chopped one off so badly that it never grew back properly and now my parakeet has permanent issues with stability and is scarred. She also had the gall to say that it was all normal and nails always bleed on birds when you cut them. Stay away.

Dr. Rogers and her staff took great care of our dog Svea for her entire life (15 years). We have…read morenothing but great things to say about our experience, including our very difficult end of life decision. Highly recommended.

I was able to get an appointment for my puppy right away. A tech came out and helped me with my…read morepuppy; I was having difficulty walking. When we entered the exam room I handed the tech and said my vet wanted it checked for parasites. The veterinarian came in and was very attentive to Parker. She examined him, checked his vitals and asked appropriate questions. The tech re-entered the room and announced he checked Parker's stool sample and it found no worms. I was puzzled and reminded him it needed to be checked for parasites; he nodded and said it will be sent out for testing. A week later I called for the results, having heard nothing and was informed I did not bring a sample with me. Subsequently, I received a call from the vet who apologized and said the stool sample had been discarded rather than sent out for testing. In the meantime a 2nd dog became ill and was hit harder, and lasted longer, than the virus had been for my puppy. I want to make it clear that in no way do I blame the vet. I repeated to the tech when the vet left the room that the sample had to be sent out and checked for parasites to which he confirmed knowing and was going to send it out to the lab. When I was ready to leave, this same tech helped me out to my car. I again reminded him the stool sample had to be checked for parasites to which he responded in the affirmative and said it was all set to go to the lab. His error resulted in almost a month's delay, obtaining a new sample, paying another veterinarian to send the sample for testing, on a rush basis, and getting a positive result for a particular parasite. My puppy is now being treated, finally! If I need the services of this clinic again I will certainly accept an appointment, but I will request the tech not be involved in any future appointments. Marilyn B.

I brought my daughters cat here while she was on vacation. The attending vet was excellent as were…read morethe Vet Techs. Highly recommended