This used to be a great Veterinary Clinic but the new staff is unprofessional, clearly just looking…read moreto pass time and inattentive. If you are lucky to get an experienced staff member it won't be terrible, but over all the assistants are unprofessional. I had back to back appointments. They were late to the first appointment, took a long time to complete it. My dog was taken out of the room for a long time for a seemingly basic check up. When I came back for my next appointment that they scheduled back to back they said I was late and had to reschedule. No humanity, no care for the animals just someone on their phone never looking up telling me too bad. This used to be a good place but it just has fallen because of their hires. Clearly their better staff went elsewhere.

i have been taking my pets here for many years. The staff at the desk are always kind and helpful…read more I was late for my appointment by 15 minutes. The veterinarian would not allow our visit. i have never been told that the policy existed. I would not have let my 13 year old 6 lb.Yorkie take care of business outside had I known. He was due for shots and has been having some health issues that I had questions about. The examine rooms appeared empty. I would NOT recommend Hillside to anyone. I usually am on time and often have to wait. ONE TIME I SHOW UP LATE AND IM REFUSED service. THAT Veterinarian needs to be tolerant of humans. BRING YOUR BUSINESS ELSEWHERE.!

I've never felt compelled to write a review of a Vet, especially not after just one visit. After…read morereading their website and other reviews I was confident this was going to be our new vet but even still, I was blown away by WagMore. They do an amazing job of creating a calm and relaxing environment for both owner and fur kid. Dr. Kucia took time to examine my cat with care and made him feel at ease, I've never seen him so relaxed at the vet! She explained everything to me and made me feel at ease as well (I was having some pet mom guilt). Rachel and Dawn showed so much genuine care for my pet as well and I instantly knew we found our forever vet. I've already recommended them to every pet owner I know.

Probably the first vet I have found anywhere around here that doesn't only care about how much…read moremoney they can get out of you. I called here looking for information on helping my cat with something very important . Instead of just trying to get me to come in there and pay them money I was given the information I needed to help remedy the situation right away by a very nice girl on the phone . This is the kind of treatment I want from the vet and I will be bringing my animals in here soon and changing vets.

Good lord where do I start…read more This location, once known as Auburn Cat Hospital, was one of the absolute best veterinary clinics we have ever gone to. The care was fantastic. Lisa was always at the front desk and knew everyone and their pets. Their follow-ups were out of this world. Then it became VCA. Urgent call for help "Ohhh I'm sorry your pet is bleeding. We can see them the Tuesday after next" "Is your pet a current patient? Oh? I don't see them here" (they had an exam a week prior and we needed a refill of their special diet food) I abhor this place. It gives me chills when I drive by it. The poor animals that suffer there unnecessarily only in the name of profit.

Unfortunately, we had to have our mother's elderly dog, Izzy put down recently.This practice was…read morecaring and kind. The veterinarian was also kind, professional, and thorough. Although I do not live in the area, I would certainly take my pets to this caring veterinary practice.

Where do I begin? Dr. McGinn is the most wonderful veterinarian! It's obvious how much she loves…read moreanimals with the way she cares for her patients. She goes out of her way to make sure pets and their families are comfortable. Our kitties loves her, and we do too!

sent both an email and a voicemail for euthanasia services. never even received a call back. Making…read morethe decision to euthanize an elderly pet is not an easy one to begin with, and to not even receive acknowledgment on such a sensitive matter is disheartening. I contacted 3 other in home service providers only after waiting 36 + hours for at the very least an acknowledgment , all of which got back to me within hours of me contacting them. This goes a long way in this type of practice. While I understand an immediate response isn't always feasible, i Am still sitting here, my animal now over the rainbow bridge with no call back.

Bill is awesome! We have been TLC customers for over 25 years. Bill has groomed 5 dogs and 3 cats…read moreduring that time. Did I say Bill is awesome?

My dogs love going here. When I pull in they get so excited. They do an awesome job with the…read moregrooming. They are very affordable and the staff is great!

Unprepared, unprofessional, and expensive. They gave us no information unless we asked, and even…read morethen, it seemed they didn't know exactly what was going on. Two stars only because of the friendly technician who seemed to care much more than the vet.

Dr. Lang and Staff truly care about our pets. Very professional staff and thorough testing with a…read morelot done on site. Would highly recommend any of the Drs, Dr.Chester, Dr.Badner, Dr.Sullivan, Dr.Brisbois and Dr.Lang make a wonderful team with their dedicated staff.

This review is from a grooming appointment that happened over a year ago, but I still feel it's…read moreimportant to share. During my dog's appointment, she was accidentally cut with clippers and ended up with a deep wound that required staples and follow-up vet visits. Angel told me not to take her to the vet right away, but I chose to anyway, which I'm glad I did. I was disappointed by how the situation was handled afterward and felt there wasn't enough accountability or concern for my dog's injury. It was a really upsetting experience, and I want other pet owners to be aware of what happened. Since then, I've started grooming my dog myself and haven't had any similar issues. The picture of her initial wound is too graphic to post

Angel is the absolute BEST!! My dog Kolby always looks amazing!! She takes pride in her work with…read moreall of her dogs she grooms!! I always recommend her anytime someone asks for a groomer!! Reasonably priced and her customer service is above and beyond!!

I don't usually leave reviews, but I had to share our disappointing experience at Petco Banfield…read moreVet Services in Millbury, MA. A family member brought in our dog for a routine appointment and was treated with a surprising lack of professionalism and respect. Instead of offering supportive, clear communication, the veterinarian--who had red glasses, a red beard, and short strawberry blonde hair--spoke in an overly clinical, condescending tone that made her feel talked down to for being honest about the dog's care. To make matters worse, the follow-up communication from staff was abrupt and unprofessional, adding unnecessary stress to an already frustrating visit. Pet owners should never feel shamed or belittled for trying to do what's right. We expected compassion and guidance--not judgment and ego. We won't be returning.

This was my first time here, but it was a great experience. My usual vet could not get my cat in…read morefor over a month and she was having symptoms of a UTI, so I couldn't wait. They were able to get her in the next day! She did have a bad UTI and she is 15 years old so I was quite worried. We also found out she had Hyperthyroidism!!! She is now on meds for both (thyroid meds for the rest of her life). I was also able to go in with her. It was my first time there so they waived the office visit fee!! It was still quite expensive, but most vets are. They listened to me and my cat is on the mend now. I like this place.

My advice? You can find everything at Petco online cheaper…read more If you MUST shop here - go at night and never on a weekend. EVER. They do have the Vetco Clinic for cheap vaccinations but you guessed it.. they try so very hard to upsell you on shots your dog may not ever need in its life. It IS cheaper than seeing the Vet, but you do have to wait your turn. I wouldn't come for the grooming.. I have heard some horror show stories but if your pup needed a quick nail trim I cant see the harm in it. That said the staff is actually the shining star of Petco. They really have been very sweet to my dogs and assembled a crate when I needed one on the fly right at the checkout.

If I could rate them 0 stars I would! I took my mini cockapoo there and explained to the groomer…read more(Alyssa P} how I wanted my dog groomed. My dog weighs 19lbs soaked and wet, she told me to pick him up in four hours which I still don't understand why so long? Sure enough I picked him up four hours later and my dog was butchered! What she did was take a clipper and zipped him all over almost to bare skin. No sheers were used what so ever! In my honest opinion, it was done deliberately. Cockapoos are hypoallergenic and have long, thick, curly hair which can be challenging to groom if you don't know wtf you're doing. And to top it off, they have the customer pay then they bring out your dog after you leave a tip. To all dog owners, if you truly love your dog, I advise you to stay away from this shit show. I am very proud of myself for keeping it together and simply walking out. Seriously guys, stay away from this disaster, your dog deserves better.

Although it appears to be a moot point this was the WORST representation of compassion for animals…read more They had been my vet for years, I have two dogs, one is epileptic and requires medicine to keep from seizing. They have not answered their phone or returned calls in months. My dog ran out of his meds. Nothing!! Found out today after finding a new vet they that closed up shop and retired. No notice to their clients. No referrals. No transfer or medical records. No refills. Just left animals to die!!! There's a special place for people like this.

I love this place. They are very friendly and are wonderful with our pets. I would highly…read morerecommend them. As others have said, don't let the outside fool you. This is a great Vet!