I've used "The Maids" twice now to do a "spring cleaning" on my condo, and my experience between…read morethe first and second times, could not have been more different. I first contracted "The Maids" service in 2023. It was not my first time using a cleaning service, but I knew nothing about them. If I remember correctly, I'd seen a van with their logo, and thought that I'd one day give them a try. Well, that first time was absolutely spectacular. They arrived early, and literally cleaned my condo from top to bottom. I mean, the place was sparkling! I was so impressed with the job they'd done, I called them afterward to add a generous tip to the fee they'd charged. I was pleased, and recommended them to friends every chance I got. For the last two years, I'd used another service, simply because they were friends of one of my neighbors, and she'd asked me to support them. This year, they were booked solid for weeks, so I gladly called "The Maids" again. Well, in the two years since I'd first used them, their fee had gone up dramatically, but that wasn't an issue, as, given my previous experience, I believed it would be worth it. So. I made the appointment, and as promised they texted me the day before, to let me know the window of time in which they'd be arriving. However, on said day, I got a call from one of the cleaners telling me that they were running behind and would be a few minutes late. That actually turned out to be a half an hour later than the scheduled time, but, since I'd allotted several hours for them to complete their work, that was not an issue. When they arrived, they got to work immediately, and I got out of their way. I have a two bedroom, two bath unit, so I wrangled my two cats into the second bedroom, and told them to let me know when they were finished with the rest of the unit, and I'd move the cats to the other room. After about an hour and fifteen minutes or so, they knocked to let me know that they were ready to clean the second bedroom, so I moved the cats, and let them get to work. Strangely, only a few minutes passed before they informed me that they were done. I quickly did a superficial inspection (my mistake), since I thought I already knew what the quality of their cleaning would be. They let me know what the final charge would be, and they left. And then I started to really inspect the job they did. The place was mostly clean, but it was nowhere near the brilliant job the previous team who'd cleaned my unit two years prior. But that wasn't the real problem. I have glass shower doors on the bathtub in my second bathroom, and when I took a good look at them, there was soap and hard water residue all along the bottom of both doors. It was apparent that the young woman who cleaned those doors, couldn't be bothered to bend down to clean the bottom of the glass. The rest of the surfaces in the bathroom looked as if the bare minimum effort had been given to cleaning them. I took note of that, and went into the second bedroom. And it didn't look like they'd done much at all. They'd vacuumed. I know that because I heard it running. But there was dust everywhere. Clearly (in their haste to leave?), they'd simply quickly wiped off the most visible surfaces, and made no effort to clean any further. I have a desk with computer equipment on it and a bookshelf/ display case (among other things) in that room, and the previous crew, had cleaned everything. It was spotless. The results this time couldn't compare. You wouldn't have believed that the same company did this job. I'm not exaggerating when I say that, on my worst day, I would have done a more thorough job. And seeing the results I got, for the money I paid, I probably should have. The charitable interpretation is that they were already running behind in their schedule because of their earlier delay, so I got the short shrift. The other interpretation is that they either didn't care to make a good effort, or just aren't good at their jobs. Suffice it to say, I will not be using "The Maids" again.

I received several quotes for this "re-clean" of a Move Out cleaning by cleaners that my tenants…read morehired. Its so difficult to find reliable and thorough cleaners- but the cleaners that the tenants hired (found on Yelp) left the unit as of they didnt clean at all- see "Before photos". I'm so glad to have found Dan and his crew. They were prompt, great communicators, and they got our apartment actually clean, and was mindful of the time they took to get everything cleaned and done right. I apppreciate them so much. They service properties from Alewa to Hawaii Kai only. Wish I could have Dan & his crew for my other properties, but since I can't- I'd rather not keep them a secret and share them with everyone looking for a good cleaner!

Top Level did an amazing job on my move-out cleaning from a rental. They cleaned my carpets,…read morekitchen and appliances, bathrooms, and floors. They exceeded my expectations! Mahalo for everything!

I'm not happy to leave a poor review because this company started out on a positive note w/ great…read morecommunication. We requested that the bathroom, kitchen, (including the oven) be cleaned and the baseboards in our apartment be wiped down because our apartment had been flooded. The positives: Communication was great and they were very responsive. On the day of the job, they were punctual and confirmed the job details before starting. The baseboards and the bathroom were cleaned well. Negative: The kitchen however, was a half-assed job. The white chemical residue from the cleaning product was left behind inside the oven and I had to clean the rest of the oven myself as you can see by the black stained rag and black water in the photos. The outside of the microwave was wiped down but the inside was completely overlooked. There were crumbs and food stains as shown in the photo. I would be embarrassed to recommend this company to friends and family and in the future I will do better research.

Exceptional customer service and flexibility, combined with great cleaning helped us get a much…read moreneeded head start on getting settled in our new place!

I used Maid in Oahu to handle the move-out cleaning. The cleaning company that I had used before…read morehad done a wonderful thorough job but were on a break. So, I read the reviews for Maid in Oahu and decided to try then. They did a great job communicating what they were able to do and what they were not able to do. Which is pretty straightforward. For example, they are not able to pull out an oven/refrigerator from the wall for cleaning. But if you can find someone to do this heavy work- they will clean the area. It's a liability issue I get it. But if you are not physically able to do this or if you don't have anyone else who can do this for you then you are just out of luck. So, if there are things that are required for a move out per your lease I recommend that you send them the move out cleaning requirements. They are very transparent about what they will/won't do an that is fair. Pricing and scheduling was set, confirmed and re-confirmed. Additionally, the confirmations etc. were verbal and in writing which was very helpful. All in all , I did receive my security deposit so I am content with the service.

I have used MP services twice now for cleaning: the first time for deep cleaning and the second for…read morepost-construction after I had painters, flooring, and woodwork done within a period of four months. The crew did an excellent job and were very thorough. For the deep clean, they cleaned my family's apartment which had been neglected for decades. There were layers of dirt, dust, and grease and the bathrooms were in dire need of sanitizing. The MP service crew did such an exceptional job, and I was amazed at what they were able to accomplish. They are polite, friendly, and very competent. I would recommend them to friends and family without hesitation.

After a logistical nightmare of moving out of state, I forgot to book cleaning services for my…read morerental apartment. It was a Tuesday and I needed my final walkthrough to get done on Thursday night since I was leaving Friday. I contacted a bunch of companies who were already booked out 2 wks. Meliza and another lovely woman (I'm sorry, I forgot your name,) was a blessing! Very sincere and carved out time to help me out. They came very prepared and let me tell you, these ladies worked their butts off!!! Their teamwork was impeccable! Communication was great! They kept me posted throughout the process, asked questions and answered all of mines! The apartment looked better than when I first moved in by the time they were done. I truly appreciate these ladies! Thank you!!

Pono provides a very high quality cleaning service - responsive and very detailed. Ami and her…read moreteam have provided 2 deep cleans as I move into my new condo.

Been in my condo for a couple years now and while I do a decent job up-keeping the cleaning, but I…read morereally didn't want to clean the outside windows and screen doors (I hated cleaning the screen doors as a kid lol) Ami was very responsive with my inquiry emails and worked with my availability to schedule a cleaning. She arrived promptly at the designated time with her team to clean my apartment. And let me tell you, they did an amazing job! I didn't think about my floors...but they've never felt as clean!!! The main thing I wanted...the windows, they are so clean that it doesn't even look like I have any!! Definitely worth having her come and do a really exceptional job! Ami and her team did really well and added that small Japanese touch to their service.

Great service, great value! Great customer service :) We…read moreused Host&Home for moving out cleaning. 2bed 2bath all included, kitchen, fridge, stove top, floor, and bathrooms. Around $335!! It came out really clean And smells good too. Thank you so much. Recommended 引越し後の掃除をお願いしましたが、全部綺麗にしてくれて335ドルでした。受付の方も丁寧に対応して下さってスムーズにいきました。頼んで良かったです

I scheduled a $420 deep clean with an added oven cleaning. One cleaner arrived. The oven was…read morecleaned well; however, the rest of the service did not meet the description of a deep clean. Trash bins were not changed, shutters were not dusted, baseboards, cabinets, and walls were not wiped, and both the ground-floor landing by the garage door and the main split-entry landing were left dusty and dirty. Bathroom glass was streaked, items on counters were not moved to clean underneath, and even the sink was not wiped down. Overall, this felt more like a light cleaning than a deep clean. I shared this feedback with the person I booked the appointment with, who said it would be addressed with the cleaner to improve future services. While I appreciated the response, no discount or adjustment was offered, and I was charged the full amount automatically. For the price, the service did not meet expectations.

Yelp referred me to 4 companies so I decided on this company from their reviews and their website…read more From Yelp messages, my correspondence was with Cienna who gave me 2 quotes. 1st for cleaning rooms and vacuuming for $250. 2nd for cleaning rooms and windows and vacuuming for $275. She sent me an invoice via email to pay $100 deposit. On day of cleaning, Dennis texted me that his team of brother of sister were here. Male employee who was originally from Panama did a good job of cleaning 1 bathroom, cleaning windows and vacuuming for bedroom and living room. He called Dennis to let him know that 2nd bathroom with walk in shower was super dirty. Dennis texted me that I will be charged a little more for deep cleaning. Female employee did a great job on cleaning walk in shower Both of employees went over 2 hours by 30 minutes to finish. My amended invoice was $340.41 with tax.

I reached out to this clean sweeps for a deep clean, and they got back to me almost immediately…read more Within just three days of contacting them, I got a walk thru, quote, and my entire house was spotless! I live on a dirt road near the ocean, so dust builds up fast, and when I moved in the window screens were so thick with dust that I didn't even want to bother cleaning them. They cleaned my windows and screens so well that they look brand new. My home feels refreshed, bright, and honestly even cleaner than the day I moved in. I'm extremely impressed with their efficiency, attention to detail, and how quickly they scheduled me in. Highly recommend!