The outsourced customer service is a complete joke. The only reason I am giving this experience…read morethree stars, and not one, is primarily due to the Amerigas driver (Tim). He was fantastic, fixed a leak I had and filled my tank all in a timely manner. Tim is a 5/5 individual and employee. Amerigas is a 1/5 company.

I have no idea how Amerigas has stayed in business. They don't show when they say they will. They…read moresaid I needed to be home for the delivery but then they came and went without my even knowing; so why did I need to stay home? They delivered 11 gallons when my tank holds 124 and was empty plus I was told that the minimum delivery was 100 gallons. WTH. Their customer service is awful. No one department seems to know what another department is saying or doing. Awful.

I have had this service for 4.5 years. Up until recently it's been great. 4 days ago hot hot water…read morewent out, it was Sunday so I tried trouble shooting it myself seeing as though my tank said it had 68% propane in the tanks. (500 gallons might I add) So I flushed the hot water heater and cleaned it with descaler. No change. I woke up Monday morning and checked to hatch for the tank and it was full of water. I then called Holtzman Propane to come see why it wasn't draining the water. By 12 pm they had someone at my house checking the tank. He proceeds to tell me that my tank is empty and that my valve was stuck at 68% full. Well he adjusted the valve and got that working and said he would put an order in to have propane delivered. This is day 2 with no hot water or stove to cook. By 7pm that night no one had come out. I called the emergency after hours number to see if they could come deliver propane. No one came. I'm at work the next day and send an email because now it's 10:30 am, and I still haven't heard anything. I get a response that they are working on it. Now this is 3 days with no hot water or a way to cook. I get an email at 3:11 pm stating that someone will be out TOMORROW to fix the float but a time was unknown. This is going into day 4 no hot water and way to cook, but when my bill is due your company takes my money on a TIMELY Basis. I understand that I pay for propane by volume up front, but 4 days without a solution is so UNACCEPTABLE!!!!! I would love to hear from a corporate member, as to what we can do to right this wrong. I have 3 children and a wife I had to try to make previsions for. Respectfully, A Heated Customer (without propane)

I've been with them for 14 years. I'm on the monthly budget. I have a credit card registered with…read morethem. I had to stop using fuel because it got so low. I went to their site to order more. I was at 21% they don't auto schedule until 20%. Their site says my account is on hold. 14 years, never a missed payment. On hold? Called, they said my credit card is only charged for the budget amount. The $90 tank rental fee is due. But I just got the bill last week! Why am I on hold? Then, talking to them this morning, she tells me that I'm at 21% and they don't auto-schedule until 20%. THEN she says I'm lucky. They have a bunch of customers without any fuel. WHAT???? I feel so much better. I have to get away from these people. We are calling around to others. I kind of expected just a little better after 14 years as a customer that never (that I remember anyway) missed a payment. Then to be told I'm lucky because they have many customers without fuel? What am I to think. They do not care. They see things from the point of view of their desk, not the customer. Their accounting system is confusing and maybe even shady. The people are so clueless - I'm sorry to say that. I know they are real people. This is a classic case of a company becoming so focused on their internal protocols that they forget they're in the business of keeping people warm. As a retired professional and a veteran, I expect reliability and clear communication--two things they clearly failed to provide.

Incredible service from some truly nice people. Been with…read morethem for decades - both fuel oil and propane. Years ago on Thanksgiving day, as I was starting to put the turkey in the oven, the propane ran out. I called Tiger, expecting an answering machine, but got a real person, who immediately dispatched a propane delivery truck, and saved our dinner. Just one of the many reasons why I am a loyal and thankful customer. Go Tiger Go!!!

I signed a propane fireplace purchase and installation agreement a month ago. Installation was…read morescheduled and then I called the day of (no call from them), and they told me the installer had called off sick. So I waited another 2 weeks for the next install date. No show. I called them, and they said they didn't have the permit. Note, this is me calling them on the day of service. No one had bothered to call me about this. I talked to the permit people, and they said no one had even filed an application. When I called and asked to talk to management, receptionist said "they're all out to lunch" (no pun intended). She said a manager would call me back, but no one did. This business has very serious personnel and professionalism issues. Run away fast!

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

We had Quarles for around 15 years and were happy - but not any more, not since they sold out to a…read morecompany that could not care less about their customers. The driver for this month's delivery took off with a propane adaptor we've owned for 20 years, and good luck getting it back. No one answers the phone in Winchester, no matter how long you let it ring. We tried driving to the office there - and found it's closed. In its place, you're supposed to call the phone number no one answers. We can get an answer from the Boston headquarters, but all they do is transfer our call to the same no-answer number. Shopping for a new propane delivery service and resigning ourselves to never getting the stolen adaptor back. If you're looking for propane delivery, keep right on looking - you don't want these folks.

Horrible customer service. Do not follow through with promises. Very much a "tell the customer…read morewhat they want to hear and get them off the phone quick" company. We lost all propane to our tank and our house has been 40 degrees for the past 2 days. I have been told they are sending someone to fill our tank and check the lines for a gas leak, which still hasn't happened over 48 hours after initial call. Have been told they cant give an ETA. Have been told to stay in the house for when the tech arrives, have also been told to evacuate the home. Have been hung up on after asking questions very politely. This is not a company to go into business with. Strongly suggest new owners to buy the tank from quarles and shop for another propane company. Zero stars if possible.

Good service, helpful, but very expensive. Was quoted $3.05/ gl on the phone; when delivered the…read morenext day price on the bill was $6.62. That's ~$3.50 per gallon for a delivery fee; ~$287. For a local delivery fee.., more than the propane. This was not mentioned during the 'friendly' call. Sheesh, no more.

we are a regular customer of Hunt Country Propane.We are two elderly people…read more I called Hunt country today and told them we need to fill up the tank because the tank has less than %30 propane gas in it , the response was that our schedule is full and the first delivery would be more than two weeks I said do you think the propane in the tank will last for two weeks she said I don't guarantee and showed no passions. By saying that she proved that she never cared for their regular and loyal customers specially for old and very fragile people. I don't recommend Hunt County Propane because they are not reliable and dependable.

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

Have used them for several projects and are always friendly, professional and do good work!read more

Received quick service and fulfillment of my request for a gas fireplace remote. No hassle, good…read morework!

These guys have been in business for 4 years. I have not purchased propane as of yet because I…read morejust received my tank this past Sunday but I am really looking forward to recieving propane and from what I have heard they have great service. My review is regarding the valuable information I received on the phone. They directed me to their website which walked me thru the many questions I had as a new home owner and new to purchasing propane for heating my home. Their website has F.A.Q. page with quetions and answers regarding propane tanks. After several conversations with Scott, their office personnel and reading the website, I know this will be the company which services my tank. They bleed honesty, integrity and making the general public aware of lease agreements, and why its always best to buy your tank. The knowledge I have received thru phone conversations and the direction to the website has me totally sucked in as a future customer. You guys are great!

We have purchased our propane from this company a couple times. Each time everything went very…read moresmoothly. They are very friendly and very easy to schedule with. I know several people that deal with other companies and they haven't had anything positive to say about the companies they deal with. I highly recommend this company. Thank You Discount Propane!!!!!

The staff at Blossman Gas/Propane are the best. Great service; fair pricing. Have been a customer…read morefor four years so far and absolutely no complaints.

I have visited them twice (once alone and once with my wife). On both times i asked about buying a…read morenew gas fireplace and installation. On both occasions the nice girl at the desk they took my name and information and promised me someone would call. Nobody has ever contacted me. The 2nd time we were also given the card of someone who also doesnt answer calls or return messages. They dont seem intereted in doing business. Finally received a return call from Kenny after posting negative review on Yelp and an email to their webpage. He basically said he wouldnt come out for an estimate (what i really wanted) until he had spoken with my GC about the renovation but he did give me his cell to pass onto my GC. So I'll up my review from 1 star to 3 for now.