Very bad experience at Holts, which is a small town restaurant/bar in Park Ridge. While in town visiting grandkids, my daughter & son-in-law & grandkids were enjoying a walk in town, we decided to grab a bite to eat at this restaurant (Holts). Not busy and since we had 2 small kids, we asked to be sitted outside, but were told the 3 empty tables outside were reserved and only could be seated inside. So us 3 adults and 2 children (4 & 6 yrs old) were seated inside, which again was not busy. After being seated, we waited over 10 minutes without anyone stopping at our table to take our order. So, I walked to the to the bar to ask if we can get a server to take our order. The man behind bar (which ended up being a manager) seemed upset I bothered him with my request to get a server to stop at our table. Finally after another 4 min, the server stopped by and apoligized (not for delay in stopping at table, but for the manager's attitude & response towards me).
Ordered food, which was decent but very overpriced in my honest opinon. But what ruined overall experience to cause me to write this review was while waiting for the kids dessert, the kids 'walked around our table towards a high top table next to us and were looking out the windows. This same manager walked over from the bar and told the kids to get back to their table. And then came over to our table to tell us my grandkids shouldn't be running around in the restaurant unattended. While I would agree with this statement under normal circumstances, a.) the kids were NOT running around in any shape or form, b.) the restaurant was NOT busy at all besides 3-4 people sitting at the bar and another 2 couples eating at tables besides us and c.) the kids were not screaming or acting out of order like I can see how kids may from time to time, instead, just looking out the window. After paying bill and asking the host to speak to the manager (after my daughter + son-in-law + 2 grandkids were waiting outside, the manager, who appeared to be on his phone or tablet & told the host I would have to wait as he was 'fixing something' (I think music). After waiting 5 minutes, I walked up to this man and told him I asked to speak to him about our experience. His response was: 'Yea, I know. But I am busy as you can see and you will have to wait'. With this, I left the Holts and will NEVER be back while in town , nor will my son or daughter-in-law, who live in Park Ridge. Horrible experiece with average + overpriced food.
And lastly, as we left, those 3 outdoor tables were still empty!!! Again, Holts appears NOT a place to bring kids to or a place that treats paying customers well. read more