The customer service was outstanding. The women that helped us was covering for another person but she was amazing. She helped us narrow down what item would be best and kindly offered us hair samples, and gave us water since it was hot out. read more

pleasantly surprised to discover that holts is stocking kbeauty essentials like torriden, tirtir, centella, anua, and cosrx, because nothing pairs better with luxury retail than glass skin. i stopped by during their festive holiday kickoff event in november, where okanagan wineries were in attendance pouring tastings, and the pop up beauty booths were doing their best to remind everyone that self care is a lifestyle, not a suggestion. valmont and jo malone stations were handing out samples and servers circulated with trays of canapés, so the entire floor smelled of soft citrus, blooming florals, and sandalwood. the department store itself is accented in hot pink holiday decor, bold, festive, and just the right amount of extra. and then there's the jellycat area, giant plush characters on display: a bunny in a pink parka waiting for its car service, a giant sun smiling like it knows insider information, a crescent moon with legs casually crossed, a hipster whale in a beanie, plus an entire supporting cast of teddy bears and tiny plush vegetables. from the upper floors, the view becomes even more striking: escalators crisscrossing like runways, beauty counters glowing like curated treasure, and designer boutiques revealing themselves from every angle. chanel's signage sits confidently on one level, fendi steps in nearby, and loewe sparkles below. fortnum & mason cookie tins shimmer like pantry jewels, and holts has personal stylists and a concierge on hand, ready to guide you toward the exact cashmere sweater you didn't know you needed. overall, it's a beautifully curated space, wine tastings, canapés, kbeauty discoveries, hand massages, fragrance samples, and a visual feast of luxury design. a place where indulging feels natural, never excessive, and where good taste fits right in. read more

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Fun for window shopping because I can't afford anything at Holt lol.. wish it didn't smell so strongly of various perfumes.. always gives me a headache read more

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Pros: clean store Cons: we were in Canada during the bark Jacobs event. It's where you buy a bag and if you pay a certain amount for the bag, then they will paint a picture of your pet on there for you. Unfortunately, we got there the second weekend of the event and there were not a lot of bags available. Adding more to the chaos was that the artist was running late. We had to drop the bags off and come back a few days later towards the end of our trip. I tried multiple times to call someone on the phone and get help from a personal shopper. I could never get through to a person. my calls would get transferred and then I would get hung up on read more

I have a love and hate with HR esp since Nordstrom left. If you know what you want, HR can definitely order it for you. There was a time when service was a miss. However HR consistency at present garners high marks. Every time I get items sent or I drop in for pickup, the items are in pristine condition and packaged beautifully. For those who love Fortnum and Mason, hampers, teas, cookies are back in stores. read more

This place is heaven for the people who into designer stuff. I personally loved the experience there. Even I didnt find what I was looking for but I still enjoyed the mall. We cam from Seattle and we don't have that variety of stuff and I live in Downtown Seattle... read more

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A high end store with multiple luxury brands, everyone we interacted with was friendly and attentive. Store was very neat and clean, nice place to shop for your favorite brands with very large selection of items in each area. Would shop here again the next time we are in Vancouver. read more

I went on August 5th at 3pm for my birthday. I purchased perfume from Hermes and perfume from Chanel and both sales people were phenomenal! The best part of it was the artist that did the special art on the perfume bottle and the box! So impressed!!! Thank you read more

Holt Renfrew - Women's Clothing Near Me - Vancouver, British Columbia

5 huge stars for Janet at the Chanel counter. Not only was she helpful in helping us find the right gifts, but she also helped wrap the gifts in lovely packaging. Thank you so much Janet for your excellent customer service!! read more

Updated down to two stars. Explanation to follow: The merchandise for men has changed drastically. It's no longer "traditional". What do I mean by that? A high end luxury shop for men's wear will typically sell suiting and a wide variety of it. Holt Renfrew *used* to carry nice suiting, shirts, trousers, ties, and other accessories for *gentlemen*. I'm using the above words purposely. The majority of it is gone. There are next to no neckties and only two brands of suiting are available. Canali and Brioni, and only a very limited selection. I couldn't find a section for proper button up dress shirts, if it even still exists. Classy and understated cuff links? Gone. This is no longer a store for gentlemen. They've changed their marketing to aim for a certain demographic. The 土豪 to be specific. I asked a sales associate about the loss of traditional suiting. He confirmed it. I replied, "A change in market demographics?" He confirmed it in the affirmative again. I really didn't need to be Einstein to figure this one out. You can see and hear it for yourself. English is a second language in there. Money talks, and it doesn't matter what language is used and what tawdry merchandise you're trying to push. It's about the bottom line, so I can't blame Holt for that. It's already happened in the real estate sector, but in a different manner. May as well change the name of the store to "土holt." The bulk of the clothing in here for men (actually boys no more than 25 y.o.) is ugly, tacky, gawdy, garish and any other word you can use to describe it. Think Gucci, Prada, Versace, etc T-shirt with some awful design/logo on it, gold embroidery and other tawdry embellishments. $150+. Ummm.... no thank you. I'll stick to a fitted suit and tie. Occasionally you'll see a 50+ y.o. man in there with a crew cut haircut, trying on some ill fitting, tacky and vulgar garment, with his age like cohorts lavishing praise on how nice it looks. Not! (For me at least, you look awful! 50 y.o men should not be wearing what a 20 y.o. wears.) The nail in the coffin will be when they hire a majority of the staff with bilingual 普通話 speakers, which I suspect has already happened. Needless to say, I won't be buying much in here. They don't have anything I want anymore. read more

I tried on a pair of Christian Dior shoes in two sizes. I walked in them on the tiled public flooring in the store. I purchased one pair. During the sale there wasn't much verbal communication. Upon checkout the clerk turned over the shoes and pointed at the soles without word. I assumed that she was confirming the size. I approved and we completed the transaction. She did not go through the return policy. Upon arriving home I tried them on in my home on hardwood flooring . I took no more than 10 steps in the shoes and decided to return them . When I went to return them I was told by the clerk that they were deemed to be in unsellable condition due to signs of wear on the bottom. I explained that I had not worn them out and tried them on in store on dirty public flooring also. They argued that the clerk followed strict protocol and inspected each shoe at checkout and confirmed the condition of the soles with me . I did not inspect the soles. Nor was this very strict policy communicated to me. In the end the return was denied . I was a loyal Holts customer as well as Dior . This is very disappointing . read more

My all time favorite place to shop. All high end designer labels can be found here. Love their signature shopping bags and free water at the customer service desk. They have greats deals at year end sales with drastic reductions. Three spacious levels of fabulous fashion for men, women and kids. Complimentary personal shopper will help you look like a million bucks. Friendly sales staff that always help us find our size and sometimes model our clothes too. read more

Holt Renfrew - Been looking for these Valentinos - Women's Clothing Near Me - Vancouver, British Columbia

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This review is for Celine in HR. I was appalled at condescending nature of the staff I spoke with. They spoke in a different language in front of me about me, which is rude; I wouldn't like that regardless of where I am, but especially not at a luxury boutique. Buying luxury goes beyond the products, it extends to the professionalism of staff and the overall experience. read more

Brought my ALLURE HOMME SPORT EAU DE TOILETTE REFILLABLE TRAVEL SPRAY travel (black case) asked for refills for the travel. I was told they didn't have the refills which may of been the case. So I asked for 150 ml of the one I had. However, instead of selling me the Allure Homme Sport Eud De Toilette they sold me the Eau extreme. I came back and they gave me a refund and helped me get the right product. The service was good this time and would have rated a 4 out of 5 stars. Overall I will give 3 stars in fairness to them maybe they had new staff on. Going back things went very well that time. To get 5 stars they would have had to exceed my expectations overall. read more

If I could give 0 stars I would. I ordered a goose jacket online, had to place my order 3 times because of their system glitches. I eventually receive my jacket but was double charged for it (almost 2k). I then notice the seam is torn on the inner lining of the arm. They denied the jacket as being defective (I wore it once) and aren't refunding the additional charge because "they don't see an issue". It's been 1.5 months and this has not been resolved. Just God awful customer service, ya they have nice designer shit but how they handled this situation is just grossly appalling. TLDR: I was double charged for a torn Canada goose jacket and they are doing absolutely nothing about it. read more

Consistently poor customer service at Holt Renfrew in the shoe and clothing departments, with the exception of a lot of the cosmetics sales associates who are usually great. I'll only be going to Nordstrom from now on. Last week a Chinese sales associate walked me to another Chinese sales associate in order to ring up my purchase. They spoke under their breath to each other in Chinese and shared a laugh right in front of me. The SA who rang up my purchase did not make eye contact with me or greet me, only mumbling my total in broken English. During previous visits I've found that most of the SA's have mediocre English at best, have heavy accents to the detriment of being able to understand my needs properly, and shyly greet me to my back as I'm leaving their area. Literally mumbling "hello how are you" in a barely audible voice when I have my back to them. It's clear that this location intentionally hires sales associates to cater exclusively to the language and cultural needs of the ultra-wealthy Chinese. English is one of the two official languages in Canada and is the dominant language for doing business. Sales associates alienate English speaking customers by deviating from English on the sales floor. Every time I go to Nordstrom's, the sales associates are diverse, speak fluent English, and use direct eye contact, a clear voice, and a friendly demeanor when they greet me. read more

I've been shopping at Holts for years but I have never experienced such a hassle. I was given a promotional gift card last month, but little did I know, it was blank. NO MONEY in there! I had to deal with the staff for one hour to rectify the situation. They finally figured it out the following day and called me and said that a gift card was ready for me. I went to the store today but it took 30 minutes for them to locate the gift card. I find this a MAJOR inconvenience. You guys know how expensive parking is at Pacific Centre right? Anyway, just a reminder for those who shop there. If you are given any sort of gift cards, make sure you double check to see if there's any money inside. Trust me. It's a pain in the butt although the staff were nice. read more

Rude staff. Few english speaking employees. Very unhelpful. Would rather shop at Roden Grey.

Hubby and I usually skip buying Christmas presents for each other and just go shopping together instead. I'm not big into surprises and this just seems to work for us, especially since we are usually away from home and would prefer to travel light... I wanted a new handbag and perfume so we decided to hit Holt Renfrew. They are pretty much the only game in town to have both items I wanted under one roof as well as some variety. Wow. I've never seen so many snotty, stuck on themselves people in my entire life and I shop quasi regularly at Saks and Bloomingdales in the snottiest county in California. These guys and gals have NOTHING on OC. And I'm not just talking about those affluent people who just have a natural air of snottiness to them. I'm talking about people who want to be seen and worshipped. Methinks not. It just made for an uncomfortable shopping experience. Not happy and friendly like a great shopping experience is meant to be. I guess the service is probably okay here but I tend to steer clear of perfume counters that have five (very intimidating looking) saleswomen huddled together and eyeing you down as you walk by. I never did get my Aqua di Parma and when I looked for my handbag it cost almost twice what it was going for in the US. To be fair, I will say that they had some great women's clothing lines. Also, the new store looks great but there was something a little more comfortable and accessible about the old one. Will I shop Holt Renfrew again when in Vancouver? Probably not but if you want to see what Vancouver's upper class (and wannabe upper class) look like this is your place. I'll save my money for places I know I feel comfortable. read more

Most of reviewers complained about Holt Renfrew's prices and services, but to be fair, they sell designer products and are known to be very expensive. But, I agreed their services are not equivalent to high end price with top notch customer services. The sales on the floor some are helpful and courteous; however, most are lazy and impatient! They look down on shoppers who are not wearing luxury jewelry, thousands dollar purse and rich clothing! It was quite busy on weekday and a lot of Asians were shopping at HR. I didn't care, we just bought what we need and leave. read more

Spring in the air promotion 2014. I usually get the stuff l have been wanting to get when Holt Renfrew has these kind of promotions. And this time I was told that their Roger Vivier shoes would be participating this event! So I bought a couple of pairs and couple days later I was told that HR's management made a MISTAKE (really?) and RV is not participating in the event anymore! So I lose on [25%*(couple of pairs of RV)] rebate And I told many of my frds about this event as well (now I look like a fool) I have been a long time customer at Holt Renfrew and this time would be my last time. They would change their inclusive/exclusive list even after the promotion begins! BEWARE! read more

Holt Renfrew - Look at this huge exclusion list for gift card redemption! Keep in mind they might add more to the list! - Women's Clothing Near Me - Vancouver, British Columbia

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I like Holt Renfrew and its glitz and glamour. It's fun to shop here when you want top designer items. But the employees in the clothing, shoes and accessories section are awful and I can say this because I have shopped here many times for at least a year now. I've given them so many chances because I really like the things here but they fail. I don't understand why their unhelpful sales people (especially the females) try to be snobs and act like they are kings and queens of Hollywood when they should be trying to sell me things. Hello, it's not like you work on Rodeo Drive. The friendly, professional and consistently helpful employees of Holt Renfrew are in Louis Vuitton and Chanel. They are always patient and answer every question I have. It looks like they are the only ones who go through extensive training. The cosmetics section is fantastic too- they give me samples all the time and really generous about it too. You can get small samples for whatever you ask for (even without making a purchase) as long as you ask nicely. Note: Everything is about 15-20% more expensive than in the States! Might be a better idea to start shopping somewhere else. read more

Stuff north of the border just costs more and Holt pricing is consistent with that. Nevertheless, if you're craving some luxury dept store shopping akin to S5A or NM, then you'll find it here. I had hoped for some differentiation vs. a US dept store - for ex., having a greater selection of Pink Tartan (a Canadian label) or carrying UK lines like Tabio that we don't see Stateside - but that wasn't at all the case. All in all, it's a pretty store and not bad to kill an hour or two browsing, but it's not worth buying anything when you get the same stuff back home for less. read more

Holt Renfrew - Women's Clothing Near Me - Vancouver, British Columbia

Its a house of love for me. All the lovely brands I love, in one place! read more

Holt Renfrew is the Mecca for all your brand name products under one roof. It's the only place in Vancouver for the ladies to get their all their brand name purses; LV's, Gucci, Prada, etc. But don't ask for Coach because they don't carry it anymore. If you are into designer clothing or anything designer then Holt is the place. If you don't look like you are affluent or if you are not dressed a certain way then you might be ignored by the sales staff. They all make sales commission, so they only take care of the customers who are willing to open up their wallets. I recently bought a nice Gucci wallet from them. But this has been lately more of a place to browse and see what is in fashion. But when they have a major sale, you bet I'll prepare to shell out my credit cards. read more

Holt Renfrew - Women's Clothing Near Me - Vancouver, British Columbia

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This was a great department store - very chic and upscale. They had a variety of designers featured that one would find in most typical upscale department stores (like Neiman Marcus or Barney's in the US) such as Diesel, Prada and Burberry, but also had some pieces from designers that are bit harder to find (Comme des Garcon). The store is very well organized and it's fairly easy to find what you're looking for. While this is an upscale department store, it's still fairly laid back so one gets great customer service, but also with a warm and friendly touch. read more

Holt Renfrew has always been my favorite store in downtown Vancouver. Everything here smells good. The smell of good leather in the shoe section and designer bag area, the smell of Jo Malone and Laura Mercier, oh my it's intoxicating! I wish my bathroom would smell like the sweet smell of Amber Vanilla from Laura Mercier. Every staff I dealt with in this store have been really nice. I feel comfortable in this store even if I don't buy anything and just go window shopping. But that's not to say I don't buy from this store. I do. Nth times a year inspite of my husband's disapproval hehe! I had my share of Louis Vuitton, Burberry, Manolo Blahnik, Jo Malone, Laura Mercier, Shu Uemura, Smythe, Maison Scotch, Current Elliot, True Religion, Tiffany and the list goes on. This store has everything you wish for! read more

Just bought my first pair of Gucci sandals at Holts! Love them so much but what made the decision easier to splurge was the SA who helped me. Mimi was very pleasant and I appreciated her bringing out a few more pairs of shoes for me to try without me asking. I know it's an up-selling technique but that shows effort and even though I only purchased one pair, I liked the effort! They are currently having their end of season sale now and there is still quite the selection! Hurry go now! read more

Holt Renfrew - Gucci horsebit braided sandals $1,150 (on sale for $689) - Women's Clothing Near Me - Vancouver, British Columbia

This is for the Salon and Spa: Jason and his team are outstanding, because of them both of my mother-in-laws, grandmother-in-law, four bridesmaids and myself had a lovely relaxed time getting ready for my wedding and felt completely pampered and spoiled and of course looked fantastic! I know the Salon does not normally open early on Sundays, so I was thrilled when Jason told me it would be possible. It made a potentially a logistical nightmare into a breeze. Since everyone with the wedding was staying at the St. Regis Hotel we were able just to walk over to the salon including grandma with her walker. read more

Holt Renfrew - Nordica Photography - Women's Clothing Near Me - Vancouver, British Columbia

To be fair, this is a luxury goods store, so of course the prices are quite luxe. But so far all the years and times that I have been here, no matter what I was purchasing, even if it was only a very inexpensive sale product, the customer service was very polite and they would offer me complimentary water if they had any. This time I just picked up some skincare so I can get the promotional sample bag and she still gave me extra makeup samples! read more

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I frequent Holt Renfrew often. Sometimes I purchase, sometimes I don't. Definitely not a place that fosters an overall warm, welcoming vibe. I often don't receive attention unless I'm decked out in Balenciaga. But, I mean, I'd never expect much else from a luxury department store in this city. However, what I've found to be a bit irksome is that I keep receiving email invites to different launches and promotional beauty events in their store, where I'll arrive to find that for most brands/products they only carry a very limited range of skin tones. Again, not particularly welcoming. If any of you folx are looking for a proper collection of shade range, try Nordstrom or stick to Sephora. read more

After many years, the recent renovation has brought Holt's to a whole new level. Things are laid out far better now that they have expanded and made more room for their clean cut displays. All the expected brands are still carried here and staff are still as accommodating as ever. It also seems that with the renovations they have cleaned up the old "too good for you" attitude and are more accepting of other "regular" mall shoppers instead of just the rich and elite. read more

If i could i will give 0 stars to Holt Renfrew's Chanel Store!!! I was in Chanel Store looking for a gift for my friend, non of the sales was welcoming me or even look at me. I was standing right in front of two sales which they are "too busy" doing their own things; I have to ASK them to help me look for earrings. When I was paying for the earrings, seems like she was in a rush to get rid of me. She didn't ask me for gift receipt so I REMIND her; she gave me a look like why you didn't tell me earlier and said "I have to start all over again." WELL, honestly, this kind of service for this Luxury Brand, it just make me feel the items of the brand doesn't worth this PIRCE! read more

I usually come to this place to shop every couple of months. They pretty much have everything if you are into high end brands. Last visit, I came with a friend just to look around. We usually go and check everything out from shoes to purses but that time, we went to the skin care and cosmetic section. As we walked thru, we passed by this long display of perfumes and was welcomed by this sweet lady named Sinead. We had no intention of buying but she was so nice and very knowledgable about the entire perfume history and she knows a lot about each and every brand. She helped us pick the scent that we wanted and gave us at least 4 suggestions. We ended up buying 2 100ml bottles and got some free samples too! When I told her that I was buying because it was my bday, she walked me thru the customer service and registered me and got a free leather luggage tag with my initials engraved! ( you can get the tag right away or wait a few days if you want your initials ) From now on, I know where to go when I run out of perfume! read more

Holt Renfrew - Carven 100ml bottle ( free luggage tag ) - Women's Clothing Near Me - Vancouver, British Columbia

For some reason I didn't really like this place. I like the employees though, they are 4/5. However, it was pretty stuffy inside. I think they need to invest in a purifier in their cooling system. It was also pretty hot when we went in, prob more than 75F. They have most of the luxury brands here. Seeing that Vancouver has a lot of fuerdais, I'm pretty sure this location earns a lot of revenue. read more

My husband bought me my first LV bag 3 weeks ago and I am so unhappy with the bag size and the magnet that never ever keeps my bag closed. I went back to the store in holt renfrew in Vancouver and got the worst customer service from the manager Lori Sherman . Not only this bag cost $2000 all I wanted to do is exchange it for a different style , size , even if the purse cost more I was willing to pay more . I buy a lot of high end bags but never bought and LV bag so I thought I should do this . I took it back for the exchange bag in great condition used 3 times and the manager said there is nothing they could do because the strap apparently changed some colour . I am beyond disappointed with the service at such price and will never consider stepping Into another LV store again . Poor , poor customer service not even trying to help the situation just really offering me a water . I am hoping to hear from someone else that can help with this situation. Sincerely, Sabina erickson read more

Attempted to buy perfume, but was ignored and unacknowledged by staff. Walked out after waiting long enough and being glared at. Went to Nordstrom instead and found what I wanted. Will not be coming back. Recommend Nordstrom overall for everything, not just cosmetics/perfume. Staff at Holt Renfrew are consistently rude and not worth it. read more

I went to Holt Renfrew this past week and I was pleasantly surprised with their level of service. Upon entry, there was a nice gentlemen who greeted me upon entry and asked me how my day was. I then proceeded to shop at Tom Ford and had some great service finding some new shades. The store is clean, well spaced and easier to navigate read more

As a long time customer of Holt Renfrew, not only have I patronized them most of the working life, I have referred countless friends to then for their wardrobe needs. Although this happened earlier this year, I wish to add my two cents to the other reviews here. Earlier this year, I purchased a Gucci suit from Holts, and when I asked about hemming the pants or sleeve length, I was informed that under their new policy, they do not provide free alterations for anything on sale. Let me get this straight, I'm paying 1600 plus tax for a suit that is on "sale" and can't get a simple alteration but my friend who I just referred to you last week paid 1400 on a Burberry suit that was full price and he gets free alterations? I'm not asking for complicated work, I'm asking to have my pants shortened. After complaining, the sales associate was still unable to do anything so I ended up writing to the presidents office. Their reply was that "the new policy for no free alterations on sale items has been very well received". You're kidding me right? People are actually happy that they need to pay for alterations that they once didn't? What a crock. I ended up bringing my suit to a tailor to get the work don't rather than give Holts another cent of my money. I believe Harry Rosen still gives basic alteration on items up to 50% off and the Bay definitely does. Heck, just for being a cardholder of nordstroms, they give me 100 a year in alterations! Sorry Holts but this is one person who won't be doing any more business with you and nor will I ever be recommending another friend to your place of business. I am definitely looking forward to the opening of nordstroms and the bay downtown has certainly upped their game. I may not have been one of your best customers, but over the years have spent well into the 5 figures at your store which now will happily be going elsewhere. With the lack of client appreciation and care, and to see other retailers upping their game, it's only a matter of time before you fail. But alas, you'll probably tell me again that the lack of service and appreciation is well received by the general public. read more

Remember this Quote - Could you speak Mandarin to me instead of English I have a review about the Fendi section at Holt Renfrew. I have been a customer at Holt for many years and spent a ton of money there throughout the years. Before Nordstrom you had to take the bad and snooty attitude from the staff since there were the only player in town for luxery goods - But not anymore. I went to the Fendi section to ask if they had a price for a purse for my fiancé and they basically ignored me and looked at me like I was some poor guy. No matter. Then my fiancé just told me that she went to ask about that bag as well on a separate day and they treated her like she was nothing. The Asian girl (who I recognize on that show rich Asian girls of Vancouver was working there) she was so rude and acted better then us. And there was this white guy Fendi there and he acted all snooty as well and basically scoffed at us as if we could not afford the bag or when we asked a question he was very non interested. If this girl was on the show Asian girls of Vancouver why is she working at retail? This girl was so rude she actually asked my fiancé if she could speak to her in Mandarin instead of English. Also to all Holt staff - we have Nordtrom here now and their service is so much better . All their staff are friendly and treat customers well Holt staff needs to treat people better or they will lose customers I will no longer be shopping at Holt anymore read more