On the very first day of our remodel our contractor took us to Holmes to buy our interior doors. I was very excited to be getting started and I knew exactly which style of door I wanted and I was very happy to see that Holmes carried it. Although I knew the style of the door by sight I did not know that the style was Riverside. My husband, my contractor and myself were assisted by the owner's son, Matthew Holmes. I described the door and he showed it to me. We sat down to write up the order after discussing how many solid (which were special order) and hollow doors we wanted. A few weeks later I received doors I did not order, a French country style. I was very upset and called the store to try and rectify the error. Mr. Holmes would not take responsibility for the error. He kept insisting that I selected the French door style and changed my mind when they were delivered two weeks later. I was insulted and I am very angry. We have lost over $400 because of Mr. Holmes error and his inattention to detail. Legally we are at fault because my husband reviewed the order by email and approved it. My husband explained to Mr. Holmes that he only checked the order to ensure that the number of right and left doors were correct. He had no reason to check the style because we only selected the one and neither of us knew that the style we wanted was Riverside. I am still confused as to how this happened as we did not choose from a variety of doors, JUST ONE. My husband and I are not wealthy people and the refund of the $400 would have helped us in other areas of our remodel. I am positive that Holmes would not have lost any money. They will probably stock them in the store and someone will buy them which means that Holmes will be paid twice for the doors. The door frames for the doors that we did finally receive are of very poor quality. We couldn't tell until they were painted and installed that they have cracks, holes and broken pieces. I know that this review will not have any affect on Mr. Holmes or the store, but I felt it necessary to express my experience. read more