On March 20th, 2021 I purchased a 2015 toy hauler travel trailer, my salesman was Craig Ochabot. I noticed many things that needed attention; liquid on the floor indicating a slide out leak, broken hand rail on the rear door, exterior places needing attention with caulk and the power bed in the rear needed adjustment. I picked the camper up and the walk through crew assured me all was fixed. There's were evident signs of caulking but two of the vents were cracked and just caulked over. On March 27 I took my first trip and it was a rainy weekend. The fluid was on the floor when I opened the slide out, two off the three vents we leaking and the power bed was still jumpy. I texted Craig at 1030 and we exchanged in excess of 20 text and pictures regarding the issues. His response was "when can you get it here for us to fix those issues?" I told him I would as soon as I get back in town. On March 29 and 30 we exchanged several more text and he was suppose to call me back with instructions on when to drop it off. I hadn't heard from him by April 6 so I texted again and received no reply. I then made multiple calls and left multiple messages for Mr. Ochabot over the next 2 weeks again with no reply. The last week I called the office and asked for the sales manager, Ron Cramling answered. I explained the situation and Mr. Cramling apologized and stated he would get the issues fixed right away. Within an hr I received a call from Hayden Bailey, the RV service manager he instructed me to drop off my unit the upcoming Monday and it would be repaired. I dropped the United off and meet with Mr. Bailey. He assured me everything would be fixed but it may take 2 wks. At approximately 2wks I received a call the unit was done. Upon inspection all of my concerns had been corrected. Mr. Cramling and Mr. Bailey are men of their word and an excellent representation of Holman motors. If my rating were on them alone I would have given 5 stars. That being said, Chad Ochabot is not a man of his word. He made all kinds of promises of being there after the sale and making sure I was happy with my purchase. If I had to make a rating based solely on my salesman, craig Ochabot, I would have given zero stars. In closing I would say use Holman motors god your vehicle purchases. The management cares about follow through and doing what's right. If you happen to get Craig Ochabot as your sales representative immediately ask got someone else! read more

From now on we will be taking our GMC to Holman! They went above and beyond to get our vehicle fixed, and we are so grateful. Jim was wonderful, very knowledgeable, kept us informed, and even checked on our vehicle after we picked it up. Thanks to their mechanics, our vehicle is acting brand new again. read more

Just went back to Holeman's again for winter service like I always do. Somewhere along the line I noticed a dent in the passenger side rocker panel (simple fix, four screws and a small trim removal). Shouldn't have been much, not even to meet insurance deductible. Which I don't have at the moment, but they wanted a 120.00 estimate fee which all he had to do is look! I just wanted to see if I had the money at the moment to go ahead and fix it or if I had to put on insurance and pay the deductible which I again don't have at the moment! I have purchased two trucks and a 32 foot camper from these people and needless to say nothing else will be purchased! Nothing! read more

Took my 99 Allegro Bay motor home into Holman to get the brakes bleed after putting a new master cylinder on it. and to have the air condition charged. no repairs to be made. I was charged $388.50 labor to bleed the brakes and $189.00 labor to charge the air and it took them 6 days. Joseph Gorby Leesburg, Fl. read more

Simply the worst customer service I've ever experienced. Service advisors do a poor job of following up and lack integrity. Promise of finishing vehicle is made to get you to leave it and then something always causes a delay in their original estimate. They charge for diagnostics regardless of whether they find the problem or not. The real issue is a total lack of understanding what constitutes great customer service. Save yourself some frustration and take your business elsewhere. read more

My experience: Dropped off a car with 3 problems: 1. Hood latch wasn't latching 2. Check engine light 3. Rumbling sound with acceleration. Was called and told that I needed a new timing belt and that would cost 2,000 bucks plus 300 to fix the hood latch. I couldn't afford their recommendations. Upon pickup they handed me a bill for $237. They explained the charges as "3, $80 diagnostic charges" 1. To verify that my hood is not closing 2. The check engine light (never got an explanation, probably 02 sensor) 3. The sound.. Questioned them "If I told you the problem is the hood latch, why does that require a diagnostic charge? And what was the code number you acquired about the check engine light?" They took that charge off, but refused to tell me the code stating the guy who did the work had left for the day. If I am being charged $80 I feel that I should atleast get some kind of answer. I feel like I'm being screwed over and I'm over it! Not one to start up a big stink....so I paid and left an unhappy customer and of course the check engine light comes back on on the way home. Take the car in to the mechanic that my family recommends who diagnosed and fixed all problems plus some for $150. 100$ Less than the amount that Holmans charged simply for diagnostics. If you want to get ripped off and leave with a car that still needs a mechanic go to Holmans. read more

We called and checked for particular RV part today. We drove an hour to get to Holman only to find out once we got there they had zero in stock. Not only that, but it was going to take 3 to 5 days to get one in stock. Not the best customer service. Make sure that if you do go to Homan have them pull the inventory part, have it on the counter waiting for you when you get there to pick it up. If possible, you may want to have them take a picture of it and message it to you to be sure. read more

We are looking for a used truck to purchase for our son. Our budget is between $19-23k. As you can see Holman has a very large selection and we thought it would be a great place to start our search. We have been to there lot 3 times. On each visit we have been greeted by no sales person. We walked into their showroom and explained to one of the salesman what we were looking for. He looked a few things up on his computer, pointed to a corner of the lot and said he thought a few trucks were in that direction. He gave us his card and told us to text him if we found the trucks he suggested. If you have ever visited this dealership there are literally hundreds of truck in their lot....none of which have prices listed in on them. Their website, for some reason, doesn't want to function very well when you are on location. Sadly we will be buying elsewhere. They have a great selection, but customer service is nonexistent!!!!! Amy B read more

Go in for a trade. No one approached me. I had to find a salesman. Then Once they appraised by trade in and gave me what I'd be paying for a new vehicle the price was $5,000 over the sticker price on the car. They stated it's a "sellers" market And all vehicles are over priced and everyone is paying the extra money. I said well I'm not paying extra its listed for $5k less. We did not work out a deal and I wont ever buy a vehicle from them. When it's a buyers market I'll remember who was taking advantage of the people. They also cost them selves around $200,000 worth of extra business because my buddy who runs his own company came with me to see how the service was and he won't be buying his new trucks from them. Good luck treating people like a number. Won't make it long with that attitude. read more

I checked in my 2008 Fleetwood Bounder 38v Diesel Pusher in for repairs. I had a list of numerous repairs. Two repairs which are not going well. 1) My two air brake tank gauges were going from 0-150 psig over a 500 mile trip from Upstate NY to Cincinnati. I explained that the brakes were getting the proper air press but there is a short or ground on the gauges. 2) I was given an estimate by email and voicemail for $1300 to replace the freon hoses from the chasis a/c compressor to the air conditioning condenser. I replied that I approved of the $1300 replacement of the freon hoses. In the evening around 5pm I received a call that the air conditioning condenser connections were heated and damaged by overheating them with a torch. Also that he misquoted the freon hoses replacement and that now the cost for parts and labor would be $4500. 3) I go to Holmans Motors/RVs to find all my hoses and air conditioning condenser lying in a heap on the garage floor with the mounting bolts missing for the air conditioning condenser. 4) Holmans admits to overheating the aluminium threads on the air conditioning condenser in the write up of the job status paperwork. Instead of cutting off the old freon lines as they did on the other connections to the air conditioning compressor they overheated the two connections until the aluminium threads were melted releasing the hose connections but ruining the good air conditioning condenser. That's when Holmans gave me the new estimate of $4500. 5) No they want me to pay $4500 or walk away with my parts as a pile of debris from their inexperienced mechanics. 6) I working with BBB to resolve this. Do not darken their doors. They will do anything possible to cover up their bad work practices. read more

they will rip you off, tell you one thing and then shake your hand and do another or won't even answer your phone calls or text or email.

writing this review under my uncle as i do not have a yelp account. Contacted Holman about a car on the lot. Art Flores responded fairly quick. We did all the leg work the day ahead of me going down. I took pictures of my car that would be traded and he called back a few hours later and gave me the price of the car with trade in. I told them what bank I would be working with as it was already pre approved. Gave him the phone number of the guy at the bank (credit union) and it was all done but me driving the car next day and taking it home. Got the insurance company called to see what my rate would be and all they had to do when i called back was hit a button and it was all done. **I thought this would speed up the process. I was wrong. When I decided to get car they left me sitting for about two hours waiting. He would come and say be back in ten minutes and then be gone longer. Got there at 9am left at 1:30pm. Took about an hour to test drive two cars so rest of time was just wait and then do paperwork that was not done.** Went down drove it. Was not sure if I would like it. It was lower to ground as I was use to an SUV for years. So drove another vehicle that was close to same price but had higher mileage. Ended up taking the car I went to see. The car was pretty clean inside but was dirty in a few places. Asked it to be cleaned out. They put the car mats over the dirt and did not clean out the trunk. I never had been to a car dealership that did not have the car spotless when you were taking it home. Outside was clean, just not the inside. Several cars on lot were not cleaned out inside. Art said they do not spend much time on detailing. Yep saw that. When I was doing the paperwork the finance guy had put on a warranty that amounted to almost 600 dollars extra on my loan. I told him I did not want that could it be taken off. He said it only amounted to about a dollar a month on my loan and went on that it offered so much more than a dollar worth of stuff. All vehicles on their lot are sold (as is) i asked about that and was told that i would need to contact the warranty on the vehicle I was getting for any problems. So why their warranty (??) So he said I would be better off leaving it on there for the dollar. but he kept trying to get me to take the best warranty which upped my payment 80.00 a month. I said NO. Got home and noticed on the paperwork they had my county wrong. Text salesman back and told him and told him about dirty carpet. Also next day told him about the car fax showing that the car had been serviced. But there was no sticker in window for oil change date and the vehicle light came on and said (to service engine it soon that it was a -560 miles over). He said they forgot to reset it. Now i wonder if they did anything to it. Back right tire light came on two times after filling it on way home and next morning. So I took it to Tire Discounters and they said it had a rusty nail in it. Got that fixed the next day after purchase. That night that I bought the car I got email from Credit Karma and the dealership had hit my credit (3) times resulting in a drop of my credit rating of 13 points. I was so mad I could spit nails. Contacted the sales man again and he said he did not know why they did it. Maybe to see if they could get me a better rate. I had an awesome rate and told him ahead of time that was the bank I was going to use. He said OK at that time so them running the extra credit hit on me (3) times was not called for. Now I am to go back and get a door trim piece replaced on Tuesday June 23rd and to have them take the warranty off of my car loan. I am not driving one hour down sit all day and drive one hour home for oil changes which they said you have to do the maintenance there for the warranty power train to be valid. Sales man never offered his business card. While I was there the majority ( about 95%) of people were there for campers and RV's. So I guess that a car sales was not one of their top priorities. I know I made the salesman mad, but the things I was mad about were valid. I will see what happens when I go back on Tuesday for the molding to be fixed and paperwork on loan redone. UPDATE Went back on Tuesday. Sat for a while maybe 30 minutes waiting on the finance man. Got there at 9am. They took the car to put on the door trim part. Finance man was not nasty but not overly friendly. I pointed out the problems with the paperwork that I had found, and told him I had not wanted the warranty he put on and that he said it would only up my payments 1.00 I told him I had figured it up and it upped them more than that it upped them 11.00 and to take it off that I was not coming back down. Drive an hour down, hour back and how many hours you sit and wait. He had to redo the paperwork three times as he could not get the county to go from Clinton to Highland. Made up excuses. I asked him why they had hit my credit 3 times and dropped my score 13 points. See 2nd review. read more

The service department worked with my not so great extended warranty company and got everything fixed on my envoy. They provided me with a beautiful loaner vehicle while they worked on my car. The staff was professional and pleasant to work with. read more

Purchased a Sierra 1500 Denali Truck May 2020. Salesman was very knowledgeable and courteous. Negotiations were what you would expect. I had a hard time agreeing to an item they call "PULSE" it's a flashing brake light but he explained it was on all vehicles they sell do to it becoming a mandatory safety item in the future!(bullshit). "PULSE" already on it sorry. We negotiated final price approx 18% discount off MSRP. told them I had my own financing at 1.98% and would have a check tomorrow for them. They asked me to do financing with them for 1.98% rate match and I agreed (mistake on my part). Waited approx 1.5 hrs for finance guy. Now I realize if people ahead of me I wait no problem but the person ahead of me was out of the office for 40 min before I was brought in. How do I know. I was watching the guy. Finally I get asked in and knew he was a shister right off. He make stupid fast small talk and the starts talking payments which are well above agreed upon purchase price. I ask what is the sale price of vehicle you are using? It was $2000+ over the agreed upon price because he was courteous enough to add in an extended warranty I didn't ask for or want! He removes it and I ask to see estimate sheet and he has moved interest rate to 2.35% not 1.98% tries to compare it to a mortgage interest rate vs APR. In my case it is irrelevant because I'll pay the truck off but I should have just told him to give me bill of sale and returned next day with the check just on principle alone. The finance man was rude, inconsiderate and an embarrassment to the organization. Strong words right a little hard on the finance guy you think, I asked a question on breakdown he was unable or unwilling to answer the question and he commented, why do you care if the bottom number is what you agreed upon! Finished my review of paperwork figured out the answer to my own question and signed the documents. After signing, expecting for him to ask for the over 20k check I was putting down as agreed upon and he just says as he is putting paperwork in a folder we are done! I say ok and walk out laughing to myself! Sales man sees me and approaches and explains they are still detailing my new truck.i wait another 20 min and salesman brings me to my truck and explains a few features. I wanted to just leave and let the finance guy sweat it out on the check missing when the controller figures out he never asked for the down payment. But I looked at the salesman told him his finance guy was an a-hole (he was not surprised by my comment) and handed him my down payment check. He said oh... he never asked for this! Nope and the only reason I'm doing this is so nobody pulls you into his incompetence by saying you should of asked for it! Recommendation... bring your own financing to this dealership!I drive home my sons excited over new truck and I ask him to check out this "PULSE" feature! Non existent ! Ok I'll bring it up with them tomorrow. I go back and find salesman explain no "PULSE" on vehicle he confirms it and goes to his manager. He comes back and says he never agreed to put it on. I say you told me it was already on the truck! That's why fee was there. He goes back to the manager and comes back saying that's how we got to final number by not adding it!!!! Not what we agreed upon! I expressed my displeasure with the resolution and left. Dealership Stand by your word if you don't you are nothing. ( I would have asked for it on the owed slip during signing if I knew it wasn't already installed like I was told)This is second reason for this review! If you decide to buy a vehicle here and you hear this "PULSE" charge or anything like it adamantly oppose this charge for me..... it's garbage.I wish it was a better review for the dealership but it's not. The salesman Daniel was a good guy just doing what he's told no hard feeling against him. I hope Holman Motors owner sees this and corrects the dealerships problems for future customers. I hope your experience is better than mine. Happy shopping. read more

I had an amazing experience here with Bob in auto body. High recommend. I've never experienced such good customer service from any auto company. He had someone help me move the baby stuff into the loaner vehicle and came out to my car for estimates so I did not have to carry my 10 month old around. I had taken my car to a few other places for estimates and no one was this kind and accommodating. If I ever have any body issues in the future I will 150% be calling them again. read more

Red Flag #1 Internet Quote is not what the price of the auto really is. Your will be charged MORE! Red Flag #2 They will low ball you on your trade in. Do your homework and get your car or truck appraised before you go. We did our homework and after driving over 100 miles for what we thought was a good deal, they tell us the 2000 incentive from GM was in the price of the truck. (going to be added to the price of the truck, not taken off the sticker price). Our truck was appraised at 19000 in poor shape. Their trade in appraiser offered us 15000 (insulting) So we walked, With CASH in hand. GM has been notified of this practice. Even though we really liked the truck we have since found one elsewhere with true incentives and reasonable trade in value for our truck. read more

I manage a fleet of vehicles at a local municipality. I delivered the vehicle expecting the repairs to be completed the next day. After several days, I called back to check on the vehicle. The vehicle was still not completed and it took about 15 minutes on the phone for anyone to find out about the vehicle. Typical Dealership! I wish I could convince our Administration to add more Toyotas to our fleet, at least we would have less failures. read more

After 3 hours, 2 test drive & the going back and forth. I finally got a good deal. Then the price changed due to a mistake, OK I get that. I still agreed to buy. Then they would not let me take the truck home! Said they needed my trade title asap! I've never heard of this in my 53 years of buying new cars. They usually verify the amount owed thru your bank then after you sign a power of attorney, order a new title. But not at Holman Motors! With a 815 credit score & a 6 figure income no sale till you bring us your title. I live 45 mins away so, see ya! I won't be back tomorrow , keep the truck! Chevrolet here I come! WOW read more