This is my honest review as a first time customer to Hollywood Rides and the experience I had dealing with this business. To start; I rate this company 1 Star, and I personally would not recommend anyone to give them your money or time.
To explain; All businesses make mistakes, it happens. Accountability and transparency should be expected when when they do happen. In some cases, they'll offer a form of incentive to acknowledge their error. They'll encourage customers to come back and allow them to make up up for their mistake.
However, my experience with Hollywood Rides, was literally the exact opposite when they messed up. It's not the actual mistake that makes me oppose their business, app its how they handled it. Matter of fact it was far beyond poor customer service.
To explain, Hollywood Rides offers rentals for some of their vehicles. When I booked a car to pick up, I was informed they "leave the office around 6:30ish" I was planning to arrive a little after that due to traffic, and I was traveling about 30miles to pick up the car.
I ask them if it would be okay that I was going to be arriving a little late due to the traffic,
They respond by text
"sure, worst comes to worst we are gunna leave the
key in the cupholder and you can just text us when
you pick up the car"
I respond
"that would be amazing"
They then say
"okay it's going be in customer parking, you
remember the plates?"
I respond
"yes I do, I have that info on the app"
So when I I arrive, the gates are locked and there is no access to the vehicle as I was told there would be. Note: I already paid them for this rental.
Instead of acknowledging the mistake they made, they ignored my following calls and texts, matter of fact I would never hear from them ever again.
*****Yes, they took my money, told me where the car would be with the key inside, locked the car behind a gate and I would NEVER hear from them ever again.*****
I'm 30 miles from home, with the rental car I paid for locked behind a gate and instead of answering my calls or texts. They ignore them. Instead of fixing the problem they made; they decided TO BLOCK MY NUMBER !! I was respectful, and more so confused to how or why this was even happening. I've never seen a business handle a mistake they made this way. As I stand in front of this business, I'm realizing my plans for the night were ruined. Done. Unable to find another rental car at the very last second, let alone; they still have my money. The only thing left to do, was go back home. Wasted another $30 Uber ride, and still no rental car.
The did however cancel the rental car out of the blue, the following busniess day. And eventually refunded my money, the following business day. Of corse I was informed the refund won't reflect my account for seven to ten business day. Leaving me with no rental ruining all plans I had set. And the money I spent to pay for this rental, withheld from me for 10 business days.
To break things down.
*They flat out lied to me about having access to the car that I already paid for.
*Upon arriving, they ignored every attempt I made trying to reach out to ask about the vehicle that is locked up.
*They did not inform me they were canceling the rental, and gave me zero explanation for canceling it.
*Ruined all plans I made with this rental.
*They took my money and I never hear from them ever again.
*They block my number to avoid the problem they made.
This is the type of people who run this busniess. Completely Classless, unprofessional; zero courtesy, zero morals , zero respect, no dignity, con artists. I attached a screen shot of the text messages to prove validate everything I've stated above.. I recommend everyone to AVOID this place at all costs.
*They're only action* was to ignore my messages, take zero responsibility screwing up, and to block my number so they did not have to confront the error they made.
Pathetic excuse for a company. Pathetic excuse of a human being.
And btw... I challenge you- Hollywood Rides to disprove me. I challenge you to gain some self respect and some dignity. After all, if I'm lying; This would be proof libel, defamation of character. You could take me to court for libel, even slander because I'm verbally letting everyone know about the type of business you guys do. Let's see if you acknowledge your error, and take any accountability for this. And if you would rather do acknowledge you're cowardly ways in private to avoid the pubic humiliation of attempting to respond to this review, try unblocking my number first. read more