STAY AWAY, DON'T BOOK ONLINE IF THERE ARE MULTIPLE PEOPLE BECAUSE THEY DON'T KNOW HOW TO READ THEIR BOOKED APPOINTMENTS. I have been going to Hollywood nails for years and recently they have changed to scheduling appointments online. Over a month ago I tried to do a walk in and I was told nothing was available and I would have to make an appointment online. I went in again one day as I saw there were no cars out front and was able to get a pedicure. Yesterday my daughter who is going off for her junior year in college said wouldn't it be nice if we all went tomorrow and got spa treatments at Hollywood nails, and me and my wife were like awesome idea, but we have to make an appointment online. My daughter went online and booked 3 pedicures and 2 manicures for 11 AM today, Sunday. We walked in and there were two ladies sitting with Amy one was getting her nails done. Amy asked if I was there for a pedicure and I said yes the whole family here we booked appointment online. She said that she didn't show our appointment and then my daughter pulled it up on her phone and she said oh but that's for one person. So my daughter showed her again how they were three pedicures and two manicures. Now I've been getting pedicures for many years now and I have never seen one person get 3 pedicures and 2 manicures, so that just tells me that they don't know how to use the app properly and I find it hard to believe that we are the first people to experience this confusion on Hollywood nails end. I looked at the app and went through the motions of making an appointment and I was able to check 3 different pedicures, selecting any available technician but in no section of the app was there a place for the other people's names or how many people, but I selected three completely different pedicures, which obviously one person cannot get. Again, I guarantee we are not the first people to experience this issue so shame on them for not paying more attention to the booked appointments. I can tell you that I will never go there again, after all these years and the generosity & flexibility I have shown, only to be repaid by being asked to wait. I did wait for about 30 minutes I guess, and then I just said heck with it. I gave my daughter money for a tip, and I walked out the door. My wife called me to let me know that I would've had to wait over 2 hours as they just finished about 10 minutes ago. The woman that Amy was working on finished up and then some other lady come running through the door and said thanks for calling me. I jumped in the shower and then ran down here, which tells me that she must've called her and told her it was slow in there come on down, so obviously they have no control over the app. They have no idea what they are doing with this online booking system. It is a shame because I liked it there, but rather than take ownership that she screwed up and didn't check the appointment she blamed my daughter for not doing it, right. She wanted her to write in the notes three people but one person cannot get three pedicures so... read more

The best in this area! My husband and I love it here. They take their time and we don't feel rushed!! Thank you Kim and Amy for taking your time with my pedicure and Crome nails!! read more

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I've been coming here for about 6 years, they are very polite and they are updated with all the new fashions, i.e. Cateye styles and chrome, and they do dipps read more

Sweet bunch of ladies who do nice work for a steal of a price. My daughter got a mani and I got a gel mani for $30 total and they did a stellar job, took their time, and made my daughter feel like a princess. Their tool autoclave was visible in the shop, everyone was meticulous in terms of hygiene, and they took our large party of bridal shower ladies right away and made us feel at home. I am not a frequenter of nail salons so I don't have a ton to compare to but this was a lovely place to spend a bit of time getting pampered. read more

I tried out Hollywood Nails a couple of days ago. The service I got was great. The salon is very clean and well appointed. Unfortunately, they don't have good time management and wait times are LONG - even with an appointment. I waited almost an hour to get a chair for a simple manicure. While I was there, they continued to accept more appointments despite the fact that there were 4 people waiting. One woman left with half a mani because she simply couldn't stay any more. She agreed to come back the next day - but exclaimed that she would not wait again when she came back. Another woman came in as a walk in, but finally agreed to come back the following day. She also noted that she did not want to be left waiting when she came back, and that they had left her 90 minutes the last time she visited. I encourage you to keep this in mind before you visit - especially if you don't have a lot of time. They kind of trap you by having you soak for a pedi, or wrapping your fingers for polish removal and then you're stuck waiting. I almost left myself after 45 minutes, but I felt that I couldn't because I had my nails wrapped and how / what do you pay for that? read more

First time here. Very clean, very polite and customer oriented. I have been to many, many nail salons. Usually you have to go to a high end place to get the service you pay for but here was a surprise. For the same price you pay at other local nail salons, they have superseded all others so far. 1. They use plastic lining YAY!! The health department and customers thank you. 2. The staff is professional 3. The service was outstanding. I had the spa pedicure, it was 45 minutes long and I fell asleep with the massaging!!! 4. Price is equal to other salons. 28 to 45 for a pedicure. 5. Plenty of parking 6. Clean and nice place Will be back!!! read more

I was a little disappointed with my gel manicure. The woman was not very personable and seemed to be in a bad mood, which I get because we all have bad days. However, my actual nails were what I was most disappointed about. Underneath my nails were dirtier than when I entered the place and almost all of my cuticles were cut and or bleeding. I'm all about second chances but I don't know if I'd go back. read more

Hollywood Nails Design - Nail Salons Near Me - Dracut, Massachusetts

After visiting almost 8 nail salons in the Dracut/Methuen area, I think I have found the one! The staff was very nice with great customer service, their attention to details surpassed all other salons I have been to. I'm a stickler about my cuticles...if they aren't clean, then I'm not happy. My gel mani and sugar scrub pedi came out GREAT! Happy customer! read more

Loved this salon. Took their time and nails and toes look amazing. They were friendly and attentive. Will absolutely be back.

Horrible customer service. Rude, long wait, and poor service. I went in and signs were up that they require masks. I didn't have a mask on right away because I m vaccinated and no other customers were wearing masks. There were 3 older women not wearing masks. The manicurist, looks to me and says we require masks. I said " ok. I'm vaccinated." Then she said all our customers need masks. All the customers looked at me with their non masked faces like I had cooties. I have no problem with wearing a masks. However, none of their customers were wearing masks. I put mine on. Then waited over 15 mins. I even was planning on giving a good cash tip. As I sat there getting the stink eye by these non mask wearing ladies, I went outside and called D'nail in Dracut. They took me right away. I put on my mask just as she asked. She gave wonderful customer service. All customers were masked and treated the same. I had been to Hollywood nails before and spent good money there. They won't get my service again. Be consistent with your customers. You're not above anyone. read more

Decent pedi . Like service. Clean equipment/tub liners. I opted for the $40 spa pedi and left completely pampered

My favorite nail salon! The staff is so friendly and the salon is kept very clean. They spend a long time making sure my nails are done perfect! read more

Pros: Great gel mani for a good price! Easy to get an appointment and the staff are really friendly. The location is rather big too, so it didn't have the "acetone smell" that smaller nail places in the area seems to have lingering. Cons: My appointment was split between two techs Although they were very nice, I'd rather not be bounced around. The second tech was definitely more experienced, but seemed to just redo what the first tech started. The decor was also a little confusing, I would have loved a more soothing atmosphere. Over all, I'd go back! read more

What a find! The cute nail salon emphasizes cleanliness . They use a plastic liner inside the pedicure bowl to keep things sanitized. I had a great pedicure with a vigorous leg massage. My gel manicure came out perfect. Great prices too! Lots of parking. Friendly, friendly people. read more

Awesome nail salon Amy and her staff are exceptional, I have tried many salons in this area and this by far is the best! Quality work for a great price, my nail person Hannah does an exceptional job. Would highly recommend to anyone, also recently remodeled with new pedi chairs, etc. The salon is beautiful. read more

My favorite nail salon. Their attention to detail is really incredible. I've gotten acrylics done here multiple times and have never been disappointed. Everyone is super welcoming and they are really accommodating to walk-ins. This will always be my go-to, I drive from Andover to Dracut just to go to them! read more

Great pedicure today. So relaxing and my feet feel so much better. Ready for a vacation!

I'm shocked to see that someone gave this place 5 stars. It must have been different four years ago. I went in to this salon today with my friend for us to both get pedicures. At first, it seemed fine as we were taken right away and the environment was nice. During the pedicures they did a really good job, but that is the only reason they deserve two stars. Towards the end of the cleansing they asked if we wanted to regular or spa pedicure and we said regular but they still went ahead and did the spa pedicure even though we didn't ask for it. This spa pedicure consisted of them putting extremely hot rocks on our feet and legs that was almost overbearing. After that they started painting our toes the colors we had previously picked out and we asked for a design. Coming from a place called hollywood nail DESIGN you would think they knew what a design was. They looked at us confused when we asked for designs and then had to consult three other people about what a design is and what we were asking for. They literally needed three people to translate what we wanted and the colors we wanted in order to complete the designs we asked for. My friend asked for a cheetah design on just her big toe and they didn't even know what that was.. she showed them a picture and the design still looked like they just put polka dots on her toe. Unpleased, she asked for them to remove the design and just paint it the solid color. Again, they needed three people to translate what she was asking. After they finally understood, they gave her attitude because she wasn't pleased and were pretty much begging for her to pick a new design. While I was looking for my design, they were so impatient when I was looking on my phone to find something that they pressured me into picking one of their designs. They then rushed us to the nail dryers and rushed us out of the building and only allowed us to dry our nails for two minutes, luckily they didn't smudge. When we went to pay they just looked at us and didn't even tell us what we owed. Horrible horrible service. My suggestion for this business is to learn to please your customer and not be upset when they are unpleased.. just fix it. I will not be going here again. read more