The world needs more pet stores and alternatives to PetSmart but this ain't it. The store is quite…read morelarge and spacious but the food selection is pretty poor compared to a lot of smaller stores, especially the cat section. Heck, even their Beechmont location has a better selection and that's store is tiny in comparison. The store is shockingly unorganized as well. At a glance it looked nice but try looking for specific things and you quickly realize how bad it is. The animal water receptacle in the parking lot looked like it hadn't been emptied in months. Restarting I had to stop by this leave again a week later and it still wasn't emptied. The ferrets water bottle was completely empty so I mentioned it to a cashier who tried to explain they had been too busy to check on the animals. It's already bad enough that all of those ferrets have to share one little bottle but then you have staff that don't make it a priority to ensure they have water.

I had taken my dog in for a nail trim and buff on June 19th and by June 26th (1 week) he already…read moreneeded another trim. After taking him to Petsmart for the same services their groomer informed me they had barely trimmed his nails, did not grind them and did not do either dew claw. This is the second issue I've had with the groomers here, the first being everyone deciding to go home on a random Monday at 4pm (March 10). I will not be returning and do not recommend.

Stopped in for a pet wash and the manger was extremely rude, didn't even want to assist us and just…read moredidn't care to be there. Thankfully Alyssa made our experience so much better. Didn't hesitate to step up and go the extra mile for us. She's only reason rating is 3 stars and not 1.

Every time my family and I have been in the store, the staff is extremely rude. Keep in mind, I…read morealways have my children with me and the comments and disrespect from the staff is something unheard of. Well, that is of course when you can find someone. This has happened not once, but multiple times. Most definitely will not be back this time after their rude comments to my 5 year old child about his fish tank water that made him cry. I cant wait for another business to move into this location.

Poor Planet Pet! It seems like the owner wants so badly to have a wonderful neighborhood pet store…read more Something just didn't click. Let me say that they try to offer a wonderful selection of higher-end dog and cat food and I really appreciate it. In fact, their prices are usually 1-5 dollars cheaper a bag than some of the other local pet stores that carry the same brand. The problem is with their ordering. They don't keep up with replenishing what they sell. I have 3 large dogs and usually foster 1-2 smaller dogs at a time. That's a lot of food a month! I go in to buy 30-35 lb. bags at least twice a month. At one point I literally told the manager "Keep this food stocked, and I'll keep coming to buy it." and told her how much I buy on a monthly basis. That worked for a little while. They always run out of the formula I feed and they stay out of it for weeks, sometimes months. They sell fish, birds, rats/mice, some other various reptiles/amphibians, and people are allowed to call and see if they can bring in litters of unwanted kittens to give to the store to re-home. So usually you can find a few kittens running around the place too. It definitely smells like a pet store so be prepared! The really big thing that keeps me from frequenting Planet Pet so much is the customer service. I should say "what customer service"? The employees are all 16-23 with big adolescent chips on their shoulders. They act like it's the worst job ever and you are bothering them each time you want to purchase something. Many times you have to actively seek out someone to ring you up because nobody will come up front to greet you when you come in. Every once in a while a nice person will be working, but it's so rare that I'm actually shocked when it happens. The store general manager is so friendly and approachable I have no idea why she chooses to hire the kids that she does. I'm 100% sure it hurts her business.

Ummm where to start, most of the fish tanks are unhealthly…read morewith either dead floaters in them or passive fish mixed in with aggressive, tanks are unlabeled or mislabeled with species and or pricing, this goes for live plants as well as fish. The staff doesn't know what they have or what they're getting in. They don't seem to care either, when I went it seemed like a bunch of high school or post high school kids working for beer money. you'd be better off drive down dixie highway a bit more and going to world of pets.

Been buying my various feeds here for over two decades. Still kind people and fair prices.read more

Been shopping at fetters in Florence Erlanger area for years all of a sudden they brought this new…read moreguy in and I went in for the first time a week ago and I am honestly African-American felt like the guy was racist against my skin color he had never seen me before and what reason did he have to treat me rudely just some honesty for you I wanted to leave immediately made me feel very uncomfortable .

One of the guys that works here is super nice and helpful he helped me with my betta fish. The…read moreother guy is a virgin pussy boy Incel. If you ever go in I promise you'll know which one is which immediately. I assume he's the owners son cuz no one else would hire that mf. Anyways if you're the NICE guy. Thanks for your help.

I went in to buy a 20 gallon long tank because none were available at Petco or Petsmart, at the…read moretime. They charged me 60 dollars just for a standard 20 gallon long. Every place else that does have them, sell for half that price. So will I be back? Nah. Too far out of way. The staff seemed ok however, but I've read many different reviews stating other wise.

brought my new shelter dog in to have nails, Dremel and trimmed. I wasn't sure how the dog would…read morereact, but she was a little difficult, but they handled it well and made it a pleasant experience. A great nail trim job. Kudos to the groomer.

The worst grooming that I've ever experienced and I've had 5 other poodle mixes.My doodle's…read moregrooming was a mess. Nails not cut, uneven hair, dog was nicked badly and didn't let me know, he was bald after groomer looked him over and we agreed on a cut. Just the worst

The staff are super friendly, patient, and very helpful. I've been in twice so far to buy White…read moreCloud Minnows and a Pleco. Going on two weeks and they are doing perfect. They specialize in fish here, not like a run of the mill pet store does. They actually quarantine the new fish and make sure they are well before selling them. This is my new go to Aquarium store. Sure the prices are a bit higher here, but the old saying has never been more true, you get what you pay for. You want quality? You gotta spend a little more, which to me is great. I'd give more than 5 stars if I could but unfortunately, 5 is the limit.

Extremely helpful employees, live plants and fish were all extremely healthy. I live far away but I…read morewill return if I'm Ever in the area again.

I called three days ago to check the price on one of the puppies. I was told 1,200. and 10% off to…read moremeet with him. i called back today after he went on sale and he's now $5,000. WTH????? They can keep him!! BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!!

Very clean, staff are very accommodating and helpful! Dogs look happy and healthy! They also have a…read morewide variety of dog breeds!