This is probably my favorite location out of all the H&M's. It's always clean, they always have the…read morebest sales, and I love the layout of the store. Great selections. The customer service is pretty basic, nothing too great but nothing to complain about. I just really like the options that they always have. And how clean it always is. Just a heads up, they do close at 7 PM on Sundays, even though on Google it says eight. The rest of the mall do close at eight though.

The manager "Melvin" should not be a manager. He doesn't know how to provide good customer service…read morenor to fix an issue that arises.

While it says "Outlet Store", don't expect outlet prices. With mostly "buy one, get a 2nd for 1/2…read moreprice," you're only getting 25% off. Sometimes Macy's or JCP will have better prices during a big sale. What you will find is a great selection of sizes. We saw some sizes you never see in regular retail stores. The did have a couple of major clearence racks that were dirt cheap. You just have to be a not-normal size because all the medium and large items were pretty picked through. What stood out, though, was the custom service. We had at least 4 people ask if we needed anything, and we did have a couple of questions, so that was great. They did ask us if anyone helped us when we made a purchase (from the 80% off rack) so I assume there is some kind of commision paid. We were there right when the opened, which was great because nobody was in line. When we came back later, deciding we wanted to buy something else, we found the line was long. And even though 5-6 people were ringing up customers, it was still slow. Partly because they try to get everyone to sign up for the membership program to earn points. We opted out of that both times we "maybe" visit once a year.

Awesome service staff was helpful will shop there again they went above and beyond to help meread more

Greatest store in commerce they do price match and the staff is extremely helpful, manager went out…read moreof her way to make sure we were helped in every way. They had everything I was looking for whatever wasn't available they did help find it online and order it for me. Even though we went at the busiest I've seen it everyone did their part to make everything great!

I normally don't write reviews but I had an uncomfortable experience at this store today, I walked…read morein and was greeted, as I was making my way to the men's section an associate asked me if I needed help. I let the associate know I was okay, although I had told the associate I was fine, they followed me throughout the store during my entire shopping experience and made me feel uncomfortable and discriminated. To management please do better this looks bad on your part.

Actually, I accidentally walked into Macy's Backstage/Home. I thought I was walking into Macy's…read morehome that connected to the regular Macys but I was wrong. This location is in the middle of the mall and the main Macy's location is on the far end. It was a Saturday and hardly anyone was here. That doesn't speak for the crowded mall.. NOTE TO SELF - Don't go out on Saturdays After walking around for a bit, I really liked the décor, candles, kitchen accessories and even home accessories this particular Macy's carry. Its kind of like a Ross, Tj Maxx etc... if you want good deals you need to be patient and look at the clothes one by one. I'd consider coming back if I needed décor for my home.

I was looking into purchasing makeup for my age 67 . So I walked to the back past the perfume…read morecounters even though it was tempting to stop and smell all different perfumes. So I made it to the MAC department only 3 young ladies the supervisor shoed up that they were having a meeting like right now he said. I told to attend the meeting that I would wait for her. She no I am here for you. That was so kind of her. So she gave me a makeover on my face . I asked a-lot if question, she answered all of them she even taught me how to apply my makeup. She really made my day. I came out of there feeling; happy, beautiful and terrific. You'll need to go Mac. You will not regret it oh I forgot the makeup is affordable.

Vivian and Isaac were a great help! Isaac didn't stop looking for a pair of Nike Cortez that was in…read morethe system, and he found them! He got the ladder and just went above and beyond. The store was extremely busy due to Back to School and every employee was attentive and nice. Brian also helped with my 4 year old . Vivian assisted and let me know of upcoming deals. Store had great service!

Liz, the best customer service I've ever had Was having a…read morevery hard time finding some shoes she nicely help me over the phone and was very patient It's a blessing for a store to have great employees like this young lady Liz thank you

I'm writing this review because this has been bothering me for several weeks…read more My grandson has once again outgrown his clothes, and my daughter and I have always chosen this Carter's location because of the employees. They are consistently kind, patient, helpful, and genuinely make shopping there a positive experience. However, the condition of this store is becoming impossible to ignore. Every time we visit, there is a strong unpleasant odor throughout the store. The air feels heavy, humid, and uncomfortable, making it difficult to breathe. What concerns me even more is that the employees almost always sound congested or sick while working in the store. The last time I visited, I happened to run into one of the employees during her lunch break in the food court. Outside of the store environment, her voice sounded completely different--clear and healthy. That experience made me even more concerned about the air quality and overall working conditions inside the store. As a loyal customer, I am disappointed that this issue appears to have gone unaddressed for so long I am surprised no one has reached out to OSHA. Carter's should be taking better care of its employees. They are the primary reason my family continues to shop at this location, and it is frustrating to see them working in conditions that seem unhealthy and uncomfortable. I am honestly surprised that these conditions have not prompted further investigation, especially with warmer weather approaching. Employees and customers should not have to spend time in an environment that feels difficult to breathe in. Something needs to be done. Until there is a noticeable improvement, I will be taking my business to the Azalea location. A very disappointed customer.

Once again, an amazing experience at Carter's at the Citadel Outlets. Thank you Melissa, Elena,…read moreSuzy and staff for all your help . My 81 year old mother had a great time shopping for our new nephew who is due in July. Great customer service .

I was looking for the paint splatter vans and prior to calling this store I went to the store on…read moreatlantic and they told me they never had those shoes in store and no other store around the area would have them but I was determined and I called this vans in montebello and they had my size and it was the last one they had and the guy who I was on the phone with was very nice and put the shoes on hold for me. Best experience ever I love you guys!

Went to the Montebello mall the other day.Not only did they have my size in one shoe.But they also…read morehad my shoe size in another design.The associates there were very nice and helpful.The store was clean as well.I think I will come to this store more often!

One of my favorite stores for cold-weather clothing…read more This clearance center offers GREAT deals and a huge selection of quality jackets, parkas, windbreakers, raincoats, and other outerwear. They also offer shirts, shorts, hats, etc., all at very reasonable prices. The employees here are very helpful and friendly.

One of my most favorites stores at Citadel. A must stop every time I'm here. Always a great…read moreselections of jackets , pants and more. I got a nice jacket today and a sweatshirt for under $100 ... crazy busy on this Sunday before Christmas but the team did an amazing job moving the line and keeping the store organized.