Nouvel was wonderful! Massage was so relaxing, and she made me feel so comfortable. Great out…read moredoors with huge pine trees!

Novel is a Godsend. Literally. The massage was amazing and rejuvenating. I'll definitely be back!read more

Still my favorite place for a massage in Big Bear. This is our third visit in three years, and…read moreevery time it has been wonderful. Today, my friend had a 90 minute massage with Kristee and I had a 90 minute massage with Angie. They both were incredibly good. The best massage I've had in a long time. Plus, they are both so nice. The 90 minute massage included a hot stone massage and aromatherapy. It was $155. Totally recommend, and we will be back on our next visit to Big Bear!

Read to the end-Important lesson! Very nice massage and…read morefacial for both my daughter and myself. We received a 2-hour treatment which was perfectly fine. More expensive than I've ever paid even on a cruise ship, but I get it-it's a resort town. Everything went great until it didn't. Be aware that in the end, they charge a hefty credit card fee, as each therapist is an independent contractor. We didn't know this. With their already high prices (conveniently including their own chosen amount tip already included for themselves) the credit card fee can be well over $20. Then I'm also paying a credit card fee on the top? Nah. Since I'm not really into paying unnecessary fees, I was then told that one technician takes only Venmo or Zelle. And the other ONLY Zelle. This complicated things as we don't typically use those payment apps (we do use Apple Cash, but neither accepted those. And of course we weren't carrying around $700 in cash. (I could have brought cash, had I known). So then the uncomfortable awkwardness came. Yeah I could have just paid the fee and been done but I was aggravated that this was not disclosed anywhere on their website. Not that they were independent contractors nor the % fee for credit cards nor the limited payment apps. We double checked while there and couldn't find anything on their site. Additionally when I made the reservation I was prepared to prepay and offered but the receptionist stated that we would pay at the time of service, which is most frustrating because she didn't mention why or anything about additional fees or limited payment options. So, all the stress that was just removed IMMEDIATELY came back. It was embarrassing also because a large party came in and crowded the small waiting area and some other older technician came over and demanded we pay NOW so they could begin with their new clients. I thought she was "the boss" but no, just asserting power. Because of that I'm tempted to even lower another star rating, which I did just because of that. Our therapists were nice about it, but looked worried, which they needed not be. We are good people. We worked it out with making a phone call and having the 2 payments sent. But I thought people should know this before they go: The techs are independent contractors. They each add on their own tip (as stated on their website) but how much that is-you don't know Some techs only take certain types of payment And one older tech was not compassionate about the situation and pretty much humiliated us for not wanting us to pay extravagant needless credit card fees. We will try a different place next time. But at least others will know if they read this.

I am grateful that Karina was able to fit me in last minute for a pedicure on a Sunday morning. My…read moreregular place in Los Angeles closed and I've had a hard time finding a good spot. I thought to myself, "Why don't I just go to Elevations when I'm in Big Bear?" Thank goodness I did! Karina did a wonderful job and from now on, I'm scheduling my nail appointments for the weekends I'm up the hill!

I am a temporary/local resident in Big Bear, and have been to my fair share of day spas. I love…read morethis place. The energy these guys have will match is yours. If you are in the market for the sing-song-y day spa thing, they will do that. But if you are a regular person interested in a day of splurge and education, they are amply able to deliver that as well! Which was a HUGE relief for me. I LOVE THIS SPA!!! My place for now

I have been going here for years. My go to for all my needs…read moreis Cherie Valdez! She does my eyebrows every 4 weeks and does the best facials I have ever had! Also has great recommendations for products and services. The staff is always nice and the spa is always clean.

Ask for Valerie! I…read moregot a lynphatic massage and it was exactly what I was looking for. This is NOT a typical "massage" but a very light touch designed to help with lymphatic drainage. Valerie is the only certified clinitian there to do this type of massage and she was very professional, knowledable, and made for an overall great experience.

This Spa is a dream. Welcoming staff and cozy atmosphere!…read moreThis establishment offers phenomenal services that more people should know about! Today, I had reserved a 90 minute facial routine that included exfoliation, LED light therapy for collagen stimulation, facial massage for toning and contouring, lymphatic system draining to reduce facial inflammation and improve immunity, followed up with a hydrating mask, neck and head massage. I encourage to book your next appointment with Jessica! She'll provide a sensational spa experience with her treatments, kindness and expertise.

My husband bought me a gift certificate and I got a massage/facial combo for $280 - 90 min body…read moremassage and 70 min facial, so that didn't feel too egregious. (And I'm normally someone who does a $40 foot massage.) Leslie and Jessica were wonderful (esp since my first time for a facial). Rooms were comfortable and I had a robe and slippers when I changed room. I really appreciated that though this was a nice, classy day spa, I never felt pressured or like I was dealing with snobby people. Would definitely recommend.

Eva is a great aesthetician that helped my son get over the fear of facials. She is very nice, kind…read moreand knowledgeable, does a great job with him every time. I also received a facial from her and left with a cleaner face and a better idea of a skin care routine. Thank you Eva!

My partner gifted me an infrared sauna treatment & a 60 minute massage after giving birth to our…read moreson. Tamia was amazing, friendly, professional & really alleviated the tension in my trouble spots. Walked out feeling very refreshed. Very clean and calming atmosphere, will definitely be back, thank you Tamia!

Ling is very skilled. She likes to explain while she works so it is not a silent type of experience…read morebut there is relaxing music playing, and I felt totally rejuvenated afterward. I am going back on a regular basis!

I had a 90 minute hot stone massage with Ling Ling this past weekend. Today, I am feeling 100…read morepercent better as I'm writing this review. I suffer from arthritis, bad knees and a frozen shoulder. I explained to Ling Ling the areas that were painful and she carefully massaged neck, shoulders and knees focusing on the pain points. The hot stones helped relax the muscles making the massage experience more comfortable. When I came in for my appointment I had trouble bending my left knee. When I left, I was able to bend my knee and even manage the stairs in the salon. After a couple of days, I can now sit comfortably with little to no pain in my body. If you suffer from arthritis, I would recommend you try a hot stone massage with Ling Ling.

My grandma passed and a friend did a video with photos and music for his celebration of life; she…read morerefused to take payment so some family members and I chipped in to buy her a spa package. This place, compared to many others I looked at, had a great array of package deals for really fantastic prices. I emailed about how to purchase a package (somehow I missed how to do that on their website, don't be oblivious like me) and got helped out by Shayna. She was WONDERFUL despite having to help me stumble my way through the process. She was patient, understanding, flexible, and communicated perfectly. Jump ahead to the actual service. Queen for a Day package is a 60 minutes facial, 60 minutes massage, body salt scrub, manicure, and pedicure. My friend said the massage she had was the best massage she'd ever had (and she gets loads, including regularly from a physical therapist). The massage was her favorite, but she said she felt like she was glowing after everything. She sent multiple photos throughout and she indeed looked incredible!

Highly recommend Carina for any and all massages. This was my first time receiving a massage by a…read moreprofessional and I have to say it was one of the best decisions i've ever made. The entire experience was calm and relaxing. I will definitely come back regularly :)

Everything about this place was tranquil on a Tuesday afternoon till evening, we took advantage of…read morethe 420 friendly open atmosphere loved being completely free enjoying the pool and hot tub with a little ply in between staff was cool and chill set the vibe looking forward to visiting on a weekend.

I removed my platinum engagement/wedding ring the night before checkout because my finger was…read moreswollen after using the jacuzzi. I was wearing the ring that evening and still had it when I went to bed, but it was gone by morning when I began packing. The ring is approximately 3 carats total, including a 2 carat center stone. We searched the room thoroughly before leaving and rechecked all luggage again once we got home, with no success. My husband contacted the hotel and was told the morning staff would be asked. Given the value of this item, that response is not sufficient. A property at this level should have a clear, documented lost-and-found process with accountability, rather than relying on informal follow-up. We paid over $600 for a one-night stay. The level of urgency and communication so far does not reflect the seriousness of the situation. I am requesting that management conduct a formal review, including verification with housekeeping, review of lost-and-found records, and any applicable security procedures, and provide a direct, documented follow-up.

Loretta greeted us with a warm welcome and gave us a tour of the property. It is a very quaint…read moreplace. I like the decor, maybe some may find it a bit too eclectic. Nevertheless, it makes you feel like you're in a different time and place. Downstairs has the common room with the T.V., couches and a bar. Next to it is the wellness center which has the recreational area, massage beds, sauna and jacuzzi (all indoor). Upstairs has the kitchen, dining area, and another room for lounging. There is also a side and back patio that has the barbecue grill and a water fountain. Aside from rooms in the main house, there are also two guest houses that has been turned in to cabins.

My Husband surprised me with an overnight getaway and we found this place. It was perfect in so…read moremany ways. We live a stressful and hectic life and this have is the beauty and serenity and peace we needed. Loretta the innkeeper and her Little Lola the dog were beautiful and very nice. Loretta right away made us feel at home and comfortable. We will most definitely be back over and over again.