I give 'em 6 stars!******! I wandered in without an appointment in desperate need of a volume adjustment and cleaning [so I wouldn't have to go all the way to Stockton. again. and so I can HEAR again.] and they took care of me right away. The technician saw me within minutes, as soon as she had finished caring for the previous client. [I'm sorry I didn't get her name. Excellent staff!] She spent about 30-45 minutes patiently cleaning and adjusting my hearing aids, including replacing the tubing and one small panel piece. It was a very meticulous, painstaking process! When I came in, I didn't see anyone else waiting in the lobby, although several people did come in while I was there. [I hope I didn't hold anyone else up, especially if they all had appointments.*shame*.] Note: they don't take "medical", but I was more than happy to pay a very modest charge of $15 rather than having to pay WAY more than that to make a 4th trip to Stockton. THANK YOU, Holden Hearing! They also do glasses.O-O. 'Got your ears and eyes covered. Word UP. read more