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    Holcomb Lori K DMD

    4.0 (1 review)

    Services - Holcomb Lori K DMD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    16 years ago

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    Joy Dental - Text Communication

    Joy Dental

    3.0(3 reviews)
    0.9 mi

    TL;DR Great Doctor; Unprofessional front office; be careful of surprise bills and being screamed…read moreat. All the stars here are for Dr. Hwang and his medical team. He is kind, patient and a really phenomenal doctor. Unfortunately in the time from my last appointment to this appointment there have clearly been some changes to the front office staff. I write this review reluctantly because I tend to prefer a solution oriented approach but after both what I witnessed while waiting for my appointment and experienced myself it is important that patients approach this practice informed and cautious. While waiting for my appointment I witnessed Sonya, the financial manager, arguing very aggressively with a patient about the practices insurance and billing process. Clearly, the manner in which Sonya was communicating was neither professional nor informative. The patient left frustrated with no reassurance and no resolution to her concerns. My personal experience was completely bizarre and one I hope to never repeat with any medical practice. I have never been screamed at by a professional over any matter; mind you something as inane as an insurance claim. After my recent appointment, I received a text message from this office regarding an outstanding invoice. Naturally assuming this was for the appointment I had just had, I called to follow up with why my insurance had not covered the appointment. I find out that this is from an appointment I had in September of 2025; suddenly I had a bill for $395 I had never seen or been presented with from 9 months ago! Also on a separate equally hilarious and ridiculous note; it's been 9 months but they are going to charge me a late fee of $45 if I don't send them payment in 14 days! About a bill they didn't even know about... Now comes the ridiculous nature of the conversation; while Sonya admitted multiple times in the conversation that this was an oversight by previous individual in her position and also that she had missed this when communicating with me regarding my recent appointment; checking my insurance and confirming all the details... she was doing so while raising her voice and becoming increasingly aggressive and agitated. She hung up on me! I was absolutely not happy but never did I raise my voice, insult or belittle Sonya. I asked repeatedly for the office to take some responsibility and work with me towards resolving this matter and this was not something Sonya had the composure to handle. Sonya did not offer any solutions (like resubmitting the claim to insurance; calling on my behalf; verifying that they had even billed the correct insurance; ect) and acted as if this was just standard practice of the office to make mistakes and oversights the patients problem. Sonya is unprofessional and emotionally unsuited to communicating with patients regarding complex and at times uncomfortable matters. I have been in the medical and medically adjacent field for a combined 17 years and front office staff can either make or break the business of phenomenal physicians.

    They are terrible. Do not do business with them! We had an appointment with them and they acted…read morelike we did not confirm appointment; and turned us away

    The Smile Company Dental Care

    The Smile Company Dental Care

    1.3(59 reviews)
    2.3 mi

    I cannot recommend this dental practice. I went in there and they said they could not clean my…read moreteeth because I needed something between a basic and a deep clean. They referred me to someone who could not do the work and when I tried to call back to discuss this with the dentist after three tries, they hung up the phone on me. I left messages for the office manager to call me and she never did. I'm going to report them to the BBB. That's how upset I am. They may be a minority institution here in St. Louis, but it was not a good experience for me.

    This dental office staff is a joke. First, I chose my appointment time online. I received a call…read moreasking me to pick another date and time. I then received another call from the "insurance manager", Kent, stating that they could not verify my information. I submitted the information again. I then received another call. Stating that my information cannot be verified. I called the insurance company and verified all information. I asked that the office manger contact me. I received the run around from the same "insurance manager" who claimed that the office manager was with a patient and unable to come to phone. I stated that I would wait on hold, and this "insurance manager" refused. He cancelled my appointment and refused business. I will be spreading the word on this experience across platforms. Zero stars.

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    The Smile Company Dental Care
    The Smile Company Dental Care - A four seasons giveaway?!

    A four seasons giveaway?!

    The Smile Company Dental Care - Convenient location

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    Premier Dental Partners West County - Olive Blvd

    Premier Dental Partners West County - Olive Blvd

    2.7(19 reviews)
    0.2 mi

    If I could give a negative star I would. I am very dissatisfied with Premier Dental on Olive Blvd…read more Today, I had a 4:00 PM cleaning appointment and arrived at 4:10 PM, only to find the doors locked. When the front desk staff opened the door, I was told their cutoff time was 4:10 and that I could not be seen -- even though I was there by 4:10. I drove 40 minutes to get there and have been a loyal patient for over seven years, yet they still refused to honor my appointment. They don't even close until 5:00 PM, so this policy makes no sense. Unfortunately, this isn't the first time I've experienced poor customer service here. It's clear that patient care and customer experience are not priorities for this office. I will no longer be returning, and my family will also be transferring our care elsewhere. I guess they are not concerned with keeping loyal patients!

    I am dissatisfied with the office management at Premier Dental Partners in West County at 12528…read moreOlive Blvd (PDP). My opinion is that this location has highly inept office management. You should consider whether the inconvenience of dealing with the incompetent office management is worth the aggravation. This is my opinion only, but I believe this PDP location is going through some kind of upheaval related to staffing. This is forgivable, and can happen with any business. Even so, it is one thing for a company that is in turmoil to make a mistake, it is something else for that company's' mid-level employees to try to blame the customer by implying that the customer had made the error. I have been a satisfied patient at PDP for the last 15 years, but something happened to cause this business to cancel two confirmed appointments within 5 days - with the second appointment being canceled while I was standing in front of them letting them I know I was there for that appointment. Dr. Brown had called 5 days earlier to cancel my original appointment due to "your hygienist is going to be out," so I called the following day and rescheduled and received an email from PDP that this second appointment was confirmed. I suspect the issue is due to a turnover in their hygienists, based and an overheard conversation between what I believe were the office manager(s) about trying to reschedule another patient because, and I quote, "another hygienist that doesn't want to play with us." In addition, the office staff/manager that I quoted here insisted to me that there was no appointment for me because they were waiting for me to reschedule the original appointment that they had cancelled. I mentioned to the office staff/manager that I HAD rescheduled and had received an email confirmation of the new appointment, and I showed her that email. Her response was "I'm sorry, but sometimes those automated emails...." [she trailed off and did not finish that thought]. Having worked in the healthcare industry for 30 years, I am reasonably certain that an automated email confirmation would not have gone out unless the patient scheduling system had a record of the appointment. As I said, it is one thing for a business that is in turmoil to make a mistake, it is something else for that business' high level employees to claim that a self-evident mistake never happened. Not recommended. I will not be going back there.

    Holcomb Lori K DMD - generaldentistry - Updated May 2026

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