Trash everywhere Man who owns store bad temper Make fun of my accent I am Chinese and I try very hard. Thank you. :) read more

Called in to ask a question and was greeted by a very condescending worker. Acted like I was dumb, completely ignoring what I was saying. Will not be bringing my business here if the workers have this much of an attitude. Go to East Coasters nearby, they have incredible service with friendly and knowledgeable workers. I see that other reviews from several years ago mention terrible service as well. Great to see hokie spokes hasn't changed. Incredible way to maintain a business! read more

I have seen some horribly run retail businesses in my life, but this place takes the cake!! I don't know why anyone would buy a bike from this guy or better yet let him repair anything on any bike. You can't walk through his shop without stepping on something, simply because there are multiple items, trash and brand new bike parts (some still in their original packaging unopened) mixed together on the floor all over the shop. It's a disgrace and a real shame to see the owner of this small local business run it into the ground!! read more

Workers here are not very friendly and give a lot of attitude to customers. I think majority of the student workers are ok but Ive walked in and seen the owner of the business yelling at the employees which is completely unacceptable especially in front of the consumer. I just recently called in to try to get a quote for a minor tune up and the worker was EXTREMELY rude. Go to Bike Barn. They run a much more ethical business from what i can tell. I cant stand to give my money to these people no matter how cheap their services can be. read more

Dave is an institution around Blacksburg. Although he is a bit quirky (Aren't we all?), he knows his stuff. He is a great bike mechanic. If you want to see him bring order out of chaos, visit his shop. He fixes what needs to be fixed and nothing more. Need I say more? read more

After going to another bike shop in town who didn't seem to understand that I had a budget, I went to these guys. After telling them what I wanted to spend they set me up with a great bike. They let me take a test drive as well. read more

Hokie Spokes - Bikes Near Me - Blacksburg, Virginia

I paid them to ship my bike. They did not pack it correctly as well as damaging the de-railer and the computer. This is a copy of the letter sent to them. I want to inform you that the bike was damaged during shipment and the damage was due to improper packing and I believe this was done on purpose. First problem: FedEx called and informed me that the bike may have damage due to improper packing. When I picked up the bike the cassette on the rear wheel was sticking out of the box. At first I figured it was improperly handled by FedEx but later realized that it was improper packing. The problem is that you did not remove the quick release skewer on both wheels. Any directions on how to box a bike tell you to do this. Second problem: When you removed the handle bars you did not disassemble the speedometer cables and instead just ripped out the wires. (You had to have known you did this but did not care and this is what convinced me that this was done on purpose) This had to be replaced at a cost $16. Also you should have loosened the stem binder bolt but you did not and there should have been a spacer between the fork dropouts, again any directions on how to box a bike tell you to do this. Third problem: The rear shifter cable was broken off and this had to be replaced at a cost of $45. Based on how you ripped out the speedometer cables I figure you just shoved the rear wheel into the box breaking the shifter cable. Needless to say I will never do business with you again and will tell everyone I know in your town what you did. You should not be in the bike business. read more

Owner was very rude and condescending. I had a certificate that I brought in for a free bike tune up. I called ahead because I wasn't sure if I needed an appointment; I also wanted an idea on time as I was having a friend transport the bike for me. He was very short with me on the phone, especially when I asked if he had an idea how long it would take. The answer that it couldn't be determined without first seeing the bike would have been reasonable if it weren't in a condescending tone. I then asked if there was an average time and I just received a short "no." This is silly. Of course there's an average. I just needed to know if this was a thing where my friend would need to wait and it would be a quick turnaround or if it would be a come-back-the-next-day type thing. When I got there he made a statement that I was really hurting them by using a couple coupons. If your business can't afford a customer to redeem coupons, don't issue them! Overall, I just had a "creepy vibe" with this guy and would have walked out if I wasn't trying to redeem this certificate. I highly recommend going somewhere else for your bike-related needs. Also, once your bike is done, he just sets it outside with really no security. That kind of concerned me that anyone could come up and run off with my bike. read more

Four friends and I rented bikes here so we could bike the Huckleberry Trail. One of my friends's wheel broke (the wheel, not the tire) on the first turn--she walked her bike back and they didn't charge her for the rental. The rest of us soldiered on. By the time we'd gotten to Sears in Christiansburg, my chain had begun regularly popping off and my friend's back fender had broken. We also had one very uncomfortable member of our party who hadn't been sized for a bike, and whose non-adjustable seat was way too high for her frame. The location of this place is great, but their bikes were falling apart, and their service was poor. I wouldn't rent there again. read more

I am a college student and want to get a bike. I already had ideas how I wanted my bike. I stopped by all the bike shops in town before this shop. I initially thought this shop was selling old bike and had nothing much to scout around. The shop was a little hectic because used bikes were everywhere that blocked all ways. I initially thought it was a junk yard. However, I stopped by during winter break time, so the owner might leave all the bikes inside due to the number of costumers and the owner back pain. I surprised that there were some very nice fuji bikes. Unfortunately, those bikes weren't my size. I scouted around the shop while the owner showed me many options from used to newer versions from different brands. Dave (the owner) even showed me the Fuji sportif 2.3 bike that he could get discount for me from online. I went home without any bike, but I had another options to think and do more researches before put down my money. I saw reviews that were not great about this place. However, you should give this place a try to support the locals. You won't lose anything! read more

Went in to do a little research about what kind of bike I should purchase with the goal of walking out with a bike to ride to class. Instead I walked out empty handed after being belittled by a rude and condescending bicycle shop owner. Upon asking for help I was told "you're a college student so you must have an idea of what you want or the ability to research it." after attempting to explain that the reason I came to a bicycle shop was for research he said "Have you ever even ridden a bicycle before?" I refuse to support a business that is run by one of the rudest people I've ever encountered in a retail environment and quickly took my business to Bike Barn exactly one block away and within sight. read more

Paid $200 for a bike. I know nothing about bikes so I was surprised that I go sent home with a bike that both tires were on the verge of blowing out, which one did when i was riding it. The chain was old and broke twice, and three broken spokes. After all said and done I should've invested in a brand new bike. I don't even take it back to Hokie spokes anymore cause I can't trust the guy. He literally has sent me out the door with broken parts..... as if i wont notice. The owner doesn't care about the customer at all or the safety. The bike was probably only worth 50 bucks. This business isn't going to last. read more

Dave was very nice and helpful. He was really looking out for my best interest and got to the bottom of what I wanted out of my future and current bike. All around pleasant experience. Thanks man. read more

I came in for a crank arm for my bike and to look around, the next thing I know I was roped into an hour and a half long monologue about his business on topics such as paying his employees by the piece, how the owner has it so hard when it comes to competing with online distributors and other places such as bike barn, and how I should use a crushed soda can to fix my bike. I was open to opinions on how to address my issue, but this went way to far. And to top all that off, I didn't even get a bike, clothing, part, anything. This was a waste of time and I should have just walked out after a couple minutes. The atmosphere was a mess, the bikes looked on a grade from passable to decent, but the experience was one of the most frustrating I have had at any store. I'll take my business elsewhere. read more

This is a great bike store with very reasonable service rates.

Rude. I didn't even go in- I called them to ask a question and they were extremely rude. I called East Coaster with the same question and they were kind and helpful. EC got my business. read more

TOTAL SCAM This place is a COMPLETE rip off do NOT trade your bike in here. If you have no other choice, make sure you know exactly what kind of bike you want and how much money you want to spend before you go because they WILL try to scam you. I bought a pretty decent bike for 400 from craigslist and turns out it didnt fit me so I went to go trade it in. After hours and hours of talking (the guy was very nice and very knowledgeable about bikes) I decided to go with a crappy little hybrid bike because that's all I really needed. This bike was worth no more than 150 but it fit perfect and at that point I just wanted a bike and I didn't want to deal with looking anymore so I told him I would get it. No problems up until this point- The man (not a student) then asked if I wanted any add-ons so I asked for a kickstand and a new seat because the old one was extremely worn. After he finished, he went to the cash register and I was ready for him to pay me the difference (we previously spoke about how he would have to owe me some money if i went for that bike). After an awkward pause he looked up and said "okay all done!" and I asked if it came out as an equal trade and he replied that with the extra add ons it ended up being equal. I am not a bike expert but there is no way that was true. I was not expecting all of my money back, but the bike I ended up with was half the worth of the bike i traded in. By that point I was just so sick of it all so I just left with my bike and accepted the complete scam. -But wait.. there's more! I decided to ride the bike back to my house and the seat was constantly slipping. I turned around and he said that he had forgotten to tighten the seat, tightened it, and I was on my way. Turns out, it was only a temporary fix. After a few days of riding with the seat moving I took the shaft apart and saw it was completely rusted and the notches were grinded down which is why my seat was slipping forward. He sold me a used, rusted, barely rideable seat. I ended up getting a new seat and shaft online and so far no problems. The short man with glasses that helped me was very talkative and nice and obviously has been scamming for a while. AVOID THIS PLACE AT ALL COSTS read more

i bought a bike there, and six miles later, the brakes stopped working! i then waited three weeks for repairs, and the back brake is still questionable! read more