THANK YOU to a store associate named Andrew at Dicks in Beckley, WV. My daughter and I spent almost…read morean hour looking for a particular pair of Nike Revolutions in size 9. We went thru every box near the particular shoe and couldn't find it anywhere. However, online it showed there was 1 pair left in the correct color and size. As we were heading to leave the store, Andrew approached us in a different section of the store and asked if we needed any help. I told him what I was looking for and he immediately went back to the shoe section and within 2 minutes he'd found the shoes we looked for for almost an hour! They were in a spot high up on a shelf and totally away from the display shoe. Andrew was so friendly and quick to help! It absolutely made my day to have him find the shoes we'd given up on finding! Please let Andrew know he's appreciated and awesome! Thanks!

I would like to start this review off by saying that if I could rate this DICK's store 0/5 stars, I…read morewould. I have never had such a terrible experience with store employees. My mom and I were at my local mall shopping for school clothes and we had decided to stop by DICK's to see if they had any sales or just overall good deals on items that I would be interested in buying. One of the main things that I had wanted to purchase was a pair of Nike joggers, so I went to the female Nike section and was immediately drawn to a pair of thermal, gray sweats. It just so happened to be that these jogging pants were marked down to $38.99, according to the clearance sticker that they had attached to their tag. My mom and I decided to go ahead and purchase these pants along with two other items. After we made it through the first half of the checkout process everything went downhill. The employee told us that our total was more than it should have been, so my mom asked how much our items had rang up for and the prices were correct until we got to the pants. The employee then proceeded to inform us that the pants had rang up as $50.99. My mom and I told her that they were supposed to cost $38.99 and she had another employee go look at the tags on the other pairs of pants to see if they were the same price. The employee who was looking at the other pant tags walks back to the register and says that the only pair of pants that are marked down are the ones that we are checking out. My mom tells both of the employees that she will just take the other two items that we had purchased, but the cashiers completely disregard that she is even talking to them and start talking amongst themselves about how something about the situation that was taking place was strange and that they needed to call for a manager. At this point, they were flat out insinuating that my mother and I had switched the tags on the pants and another item to try and steal a few dollars from the store. The cashiers gave us dirty looks and made several sly comments toward us, one example being: "They sure did get a "steal" deal on these.," referring to the pants. We ended up receiving the pants for their listed price, but we have never felt so disrespected in our lives. I spend a lot of money at this store, but I refuse to step foot in it ever again.

Love this place. Personally, as a nascar fan there's not many places where you can get collectibles…read morelike diecast without buying online. But this place has it all. If you do like sports of any sort, not only nascar, this place will have something you like, guaranteed. If you're in the area, check them out. You won't be disappointed.

Friendly and knowledgeable staff. Lots of fun stuff for sports fans on every budget. They go out…read moreof the way to find particular items of interest if you name your favorite team or player. Super family friendly and lots to shop through.

Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

* Please note i have previously posted about this issue at the Christiansburg store. As it also…read moreinvolved the Roanoke store I am posting about it here as well. Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

Campus Emporium is one of the more well-known Hokie spots in Blacksburg. They're popular enough to…read morehave two locations, both on Main St. This particular location is the one on N. Main, just off campus. This venue is small, but it boasts a LOT of Hokie stuff. Going back to its size - this place is packed on football gamedays, so be ready to squeeze your way through the aisles. Also, since it's downtown, parking isn't readily available. You'll have to park at a nearby garage (or maybe be lucky enough to find street parking) and walk. Emporium's employees are nice. From what I can tell, their staff is mostly adults (i.e, non-students) - I didn't see any students working during my most recent visit. But all the employees I've encountered are friendly, helpful and professional. Their prices are competitive, based on like items (items that I also saw at Rally House), and Emporium boasts products that are bit more exclusive (locally made t-shirts, VT-specific shirts, things of that variety) and unique. Thank you, Campus Emporium! You're awesome! JV

We have been going to both locations for years. The variety of Virginia Tech merchandise is…read moreamazing, and new stuff comes in all the time. They even have Corps of Cadet gear! The prices are reasonable, and the people are nice. Once when I ordered something around Christmastime, they called me to tell me that the package would be one day late. Who does that!? A customer-focused business, that's who!

We were looking for a place to snowshoe and the employees of this store made the time to give us…read moredirections on the map for where to go. We loved our Gauley Basin hike and appreciate the time the staff made for us, even when we weren't coming in for a purchase. Thankyou!

High quality rental equipment offered. Staff was very helpful, friendly and knowledgeable.read more

4848 is the flagship clothing and sporting good store for Snowshoe Mountain and it bears the name…read moreof the altitude of the highest point in the mountain (actually the Village is about 4,700 feet above sea level). The store carries some high-end clothing for both men and women, such as Spyder and Obermeyer, as well as a full stock of ski gear, helmets and goggles. It can indeed be a shopping dream. Three years ago, my family spent close to $20K in one sitting at the place. I would have rated the store a "4" star but Snowshoe's management can't seem to get its mind settled about the place's stock and as a result, the customer is totally confused from one season to the next. For example, last year they awarded exclusivity to Head Skis. Neither myself nor my family is interested in Heads, so the Red Barn got our money. They also used to have an expert ski boot fitter who then moved to Asheville NC. The best times to visit are in Spring and Fall, when discounts of up to 50 percent are designed to clear the shelves.

After realizing I had forgotten to pack my pants I was scared I was going to have to pay close to…read more$200 for a pair I may not even like at the resort. In the end I ended up with a hot new pair of pants closer to LESS than $100. I love them more than the pair I forgot at home! Woohoo. Also on a sidenote another person in our group had broke a binding strap the second day but got someone at this shop to fix it for free. That's service! Do not rip off the "tourists" - we'll keep coming back if you treat us right.

This is the place to get your class, team or business attire…read more Barboursville High School Class of 1978 just had our 45th reunion and by chance went to Hometown for merchandise and price comparison. I will say here and now that I absolutely will not shop any other place. The people are friendly, they will work with you to get you what you want, and if they are steadfast against a white shirt and you prove you can sell them, they will line up behind you and make them. If you are fundraising... this is the place to go... they set up and online store and take care of selling the clothing online, collecting the money, offer shipping to out-of-town buyers.... and here is the best part.... Hometown divides the orders so the fundraising committee collects a check and can offer pick up to locals. No fuss, no sweat, no headaches! sdee some of the things we sold.

Great friendly staff. Has all the best Marshall gear for all ages from Nike to regular prints.read more

I wanted to replace my Specialized bike I bought at Ride N Slide in 1998, so I met with sales…read moremanager, Clinton and staff who reviewed the styles of bikes related to my riding and suggested a 2019 Trek DS1 hybrid. Ordered from factory and was in and assembled in 3 days. Have ridden it 10 Miles in 2 days and is perfect. RSS staff was great to deal with and their Pricing is competitive and a reason to deal local with an established hometown business. Dan C