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Buckle

3.6 (10 reviews)
Closed • 10:00 am - 9:00 pm
Updated 1 month ago

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Chantell L.

On cold wet days, when going outdoors is not an option, I like to mall walk. So when I found myself in Beckley one drizzly morning I immediately yelped the nearest mall. Beckley is not a thriving cultural metropolis so the fact that they even had a mall at ALL earned a star. They got an additional star for being open early for mall walking so I joined the other octogenarians for 1/2 mile laps around the mall. It should be stated the mall is on the smallish size and doesn't have the high end department stores you might find in larger cities but there was a decent selection and only 1 was going out of business (I thought it would be more). For that, they earned an additional star. The last star they get for being super clean (although outdated) and EVERYONE I came across was sooooo nice! But that might have more to do with West Virginia on a whole and less with the mall. Oh well, still 4 stars!

Hot topic, it's a pretty good shopping area and I definitely recommend

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2 years ago

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1 year ago

The service is great and the selection is fantastic and the value is amazing they have good quality products

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3 years ago

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11 years ago

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6 years ago

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3 years ago

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9 years ago

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7 years ago

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9 years ago

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9 years ago

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Victoria's Secret - Victoria's Nasty Little Secret Mt. Hope, WV Don't expect refunds, exchanges, or store credit if their clothing falls apart.

Victoria's Secret

(3 reviews)

$$$

Usually, I'm a huge fan and have been for years. In the past month, I've bought four bras, 7 pairs…read moreof undies, shorts, and jogging pants from VS. I usually get measured for bras every few years where my weight fluctuates. My mom is 68 and has never been measured. Actually, she's never been inside of a VS store. So, I told her to come with me. I bragged about how great service was and how she'll finally get a bra that she's comfortable in after all of these years. Boy, was I wrong. We, unfortunately, got the worst customer service employee EVER. When we arrived at the Crossroads Mall VS, there were two women folding. I asked if someone could measure my mom and it was her first time. There was an older, brunette lady who said she would. However, she acted like it was a bother. Having been measured numerous times, I knew what she was doing was incorrect. She told my mom she'd measure her right there in the middle of the store. So, my mom stood at the panties area and was measured with her sweater on. The lady didn't even ask my mom questions like what size she typically wears. She just gruffly said my mom is a 40 D. Then, she proceeded to say that they didn't have any 40 Ds in stock and went back to what she was doing previously - folding. My mom was pretty stunned where I had hyped up the experience. I was planning on buying some more bras, shorts, and jogging pants for myself but I was so disgusted by this older woman's attitude, that I told mom we'd go ahead and just leave. I tried to still be polite and 'thank' the woman, but she didn't even acknowledge me. It was the worst service I've ever encountered in a VS. I highly doubt I'll go back to this location. If this lady didn't want to deal with people, she sure picked the wrong job!!!

Over the years, we had two (2) problems with the clothes we buy from Victoria's Secret and I have…read morebought a lot of clothes from them. Each time we had a problem, Victoria's Secret has refunded my money and more (NO THANKS TO THE LOCAL MANAGEMENT) to make up for the hassle. Not only do I recommend you buy all your clothes from Victoria's Secret, but you should buy their company stock as well.

DICK'S Sporting Goods - Nike shoes

DICK'S Sporting Goods

(3 reviews)

THANK YOU to a store associate named Andrew at Dicks in Beckley, WV. My daughter and I spent almost…read morean hour looking for a particular pair of Nike Revolutions in size 9. We went thru every box near the particular shoe and couldn't find it anywhere. However, online it showed there was 1 pair left in the correct color and size. As we were heading to leave the store, Andrew approached us in a different section of the store and asked if we needed any help. I told him what I was looking for and he immediately went back to the shoe section and within 2 minutes he'd found the shoes we looked for for almost an hour! They were in a spot high up on a shelf and totally away from the display shoe. Andrew was so friendly and quick to help! It absolutely made my day to have him find the shoes we'd given up on finding! Please let Andrew know he's appreciated and awesome! Thanks!

I would like to start this review off by saying that if I could rate this DICK's store 0/5 stars, I…read morewould. I have never had such a terrible experience with store employees. My mom and I were at my local mall shopping for school clothes and we had decided to stop by DICK's to see if they had any sales or just overall good deals on items that I would be interested in buying. One of the main things that I had wanted to purchase was a pair of Nike joggers, so I went to the female Nike section and was immediately drawn to a pair of thermal, gray sweats. It just so happened to be that these jogging pants were marked down to $38.99, according to the clearance sticker that they had attached to their tag. My mom and I decided to go ahead and purchase these pants along with two other items. After we made it through the first half of the checkout process everything went downhill. The employee told us that our total was more than it should have been, so my mom asked how much our items had rang up for and the prices were correct until we got to the pants. The employee then proceeded to inform us that the pants had rang up as $50.99. My mom and I told her that they were supposed to cost $38.99 and she had another employee go look at the tags on the other pairs of pants to see if they were the same price. The employee who was looking at the other pant tags walks back to the register and says that the only pair of pants that are marked down are the ones that we are checking out. My mom tells both of the employees that she will just take the other two items that we had purchased, but the cashiers completely disregard that she is even talking to them and start talking amongst themselves about how something about the situation that was taking place was strange and that they needed to call for a manager. At this point, they were flat out insinuating that my mother and I had switched the tags on the pants and another item to try and steal a few dollars from the store. The cashiers gave us dirty looks and made several sly comments toward us, one example being: "They sure did get a "steal" deal on these.," referring to the pants. We ended up receiving the pants for their listed price, but we have never felt so disrespected in our lives. I spend a lot of money at this store, but I refuse to step foot in it ever again.

Buckle - shoppingcenters - Updated May 2026

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