Was very happy with initial phone call. However when we agreed on day and time. I also sent…read morepictures of my problem. He was a no show and i never received a call back to reschedule. Very disappointed and i do not recommend this company to anyone. O stars on this review

**Do not pay in full until job is done and there's no damage noted.**…read moreI hired Mike and his crew to do some work on my house to correct some things that were noted during the inspection, prior to me purchasing the house. His crew did great work in the attic, however they used the wrong type of ladder to gain access into the attic. This caused the ladder to come crashing down in my bedroom, causing damage to my closet, and breaking a piece of molding. Unfortunately, this happened just after I had paid Mike for the work. He assured me they would come out to fix the damage. I have contacted them three times since then. I've been cancelled on twice, and the third time they never showed up.

In the Spring, this company went to my daughter's and took care of a family of racoons living under…read morethe house. We paid quite a bit of money for this service and had a one year guarantee if they were to return. Well, something has compromised the netting that was put up and she has called this company three times and NO ONE has returned her call. So much for a one year guarantee! She wanted to be sure that the critters haven't returned and no one will even call her back! Be VERY wary of any supposed guarantee!

Gave me estimates project at $110 flat rate, but won't tell me what I get for that fee, never…read moreresponded to the question!!!

Quentin Jones came to our house for our yearly termite and bug inspection. He was totally…read moreprofessional. He wore a mask, was polite, and inspected inside and out. He took his time and even knocked down our cobwebs for us. We absolutely recommend him.

These folks do a great job. Our rep, Seth, is terrific! He always takes good care of us and…read moreoffers helpful suggestions.

Customer service from the Newark, DE, office was awful. I could not get any follow through and…read moretalking to a manager or supervisor never happened no matter how many times I made the request. Even registered and certified letters to the branch manager and the home office went unanswered. It was an ordeal just to cancel the service. On the flip side, the experience from the Reading, PA, office was excellent, and Matt, who was our tech for years was fantastic.

If I could get negative stars, I would, this is by far the worst company I have ever dealt with!!…read more My mother has been a customer for over 30 years, and her house is now infested with termites!! The remediation and repair should be covered under warranty, but I can't get a hold of the manager for the Newark office, no one returns phone calls. They have not responded to certified letters. It is absolutely terrible. Do not use this company the products don't work and the customer service is atrocious!

"there's nothing we can do about it"…read more Wasps? Flies? Beetles? Fleas? Ticks? We paid for a service that we did not receive. Yeah. Find another company. This one ain't it.

BEWARE they will try and scam you if you don't read the details like I did!…read more Jon was our salesman and he verbally told me we could cancel at anytime with no penalty, I foolishly believed him and didn't read the fine print and I am now stuck in a 12 month contract. unfortunately, I am too trustworthy.

My rental tenant near Dover called and set up the appointments with this company. Tennant had video…read moreand image proof of mice/rodent issue in attic and explained such when making the appointment and was told no problem, they handled this all the time. At the end of the 30 days when they came to get the traps they just complained that the rodent activity was too light to do anything and that they were not going into the attic to seal anything because it would take awhile to locate the source. Tennant had still been experiencing rodent activity during this time. Tennant explained that the neighbors directly next door were the source and they still refused to check the connecting attic wall for holes and gaps the rodents were traveling between. Workers sent by company were reportedly uneducated and unfamiliar with our case as Tennant had to keep repeating everything at each appointment. Felt like a bait and switch situation. Now we have to hire a different company to actually fix the issue . Save yourself the time and money and look elsewhere, not worth it.

Fast, attentive, professional. That's the key info that I'd care about and that lead me to them.read more

Dependable Pest Management is our go to firm for pest control. We manage rental properties in Cecil…read moreCounty and use them exclusively for all of our units. They are responsive and very professional. I trust them in rental units with tenants. They provide the highest quality pest control service for reasonable prices.

We found this company through a referral and understand why. We are part of the Dependable Pest…read morefan club and gladly recommend them to others.