In an attempt to be fair and objective I will do my best to write what has been said, communicated,…read moreor provided. Bottom Line up front: If they had not been the installer of the unit with their information tagged to the equipment, I expect I would have used someone different. Back in late September / Early October I called to coordinate a maintenance visit. It was scheduled for 13 November 2024. I received a call stating the appointment had to be rescheduled because the 13th was the company's annual meeting. Systemic Problem #1 Communication: An annual meeting is scheduled well in advance. In most cases about 11 months out. Why was this not communicated to all employees and placed on their calendars? This would have prevented the appointment from being scheduled. When asked why no one knew this when I scheduled my appointment. I was told no one knew about the meeting. IE: It was not communicated. Fast forward to the rescheduled date of 21 November. The technician climbs in the attic comes down and states the motor needs to be replaced. Mentions that he needs to order the part and will have to come back. Grabs his tools and leaves. Leaving a mess for me to pick up. Systemic Problem #2 Workers are not taught how to respect the client's home. Leaves a mess and I have to clean up after them. (Picture enclosed). The service technician returns to repair the unit and upon arrival asks if my ladder is still available. I said it is still in the house yes. Great I'll get my tools. Systemic Problem #2 Respect the customer's home. I had to get the ladder and place it in the hallway for the technician. The right answer should have been it's ok I'll just get mine or never ask in the first place. The technician climbs in the attic comes down and states the motor is the wrong motor. He was provided the wrong motor from the parts office. He will have to get them to order the right motor and come back. Systemic Problem #3 Check your equipment. You always check, and recheck that you have the right equipment/Parts before you leave for your job. As it was upon climbing into the attic and realizing that he had the wrong motor. He informed me of this issue and then started to complain how this happens a lot the, parts Department provides the wrong equipment. They do not check to make sure things are correct (See review 1/25/2024) He then asks if I would like him to clean things up. To which I state yes that would be nice. He then asks if I have the tools to do the clean-up. There are two systemic problems here:. Systemic problem #4 the employees are not provided the equipment to clean up after completing their work in a customer's home nor have they been told it is expected for them to clean up/ This ties directly to systemic Problem #2 Respecting the customer's home. (picture included) The Thanksgiving weekend comes and goes. I call first thing Monday 2 Dec to ask about the repair. My home is sitting at 55 degrees. I'm informed that there is no timeline planned as we do not have the parts. I am also told that they will not know when the parts will be available until after 10 AM. Systemic Problem #5. No one takes responsibility, it's the next guy's fault. The Employee complains its parts, parts complain it's the supplier, and it's not their fault. It is now Dec 19th and I have received a call that the service tech is on there way. Today they should be replacing the motor to the unit. The technician arrived and replaced the motor and then promptly told me the thermostat was bad. I left the house for an appointment, upset and frustrated. I reached out and contacted the Company. I was placed in touch with the service manager. In my conversation with him I asked the question regarding how is the thermostat bad it less than 6 months old and was the technician trying to milk me for more money. His response was no we are not trying to milk you out of your money and if you would like we will happily replace the old motor and have you hire someone else. I informed him if that was how he wanted to deal with the situation I would be happy to include that in my review. In addition to that, I mentioned Problem #2 The technician was in and out and instead of using the walkway chose to walk across newly planted sod tracking the loose dirt into my home and on to my carpet. Leaving the carpet stained. The manager agreed to send out a second technician, reimburse me for the carpet cleaning. New Tech shows up the thermostat is not bad, the old control board was not replaced with the with the new control board shipped with the motor. New Tech Wonderful. In the end the issue with my system was corrected. Albeit 62 days after the initial request. If a response is provided please address the changes the company is making to the systemic problems. Loyalty is not retained when the service doesn't meet expectations.

First off The technician Adam was excellent. He had to replace the run capacitor a small part that…read morewas under warranty since I had bought my ac from them five years ago. I have no problem for the $99 diagnostic charge. They're in business and have a payroll and all that. Where I felt cheated is the $237 that I was charged for the labor of replacing the part . The tech was probably at my house 30 minutes max. I used Mid Florida since the part was under warranty thinking I would save money. I called their office and spoke to a manager and he said they don't charge by the hour but by the job and said sometimes this job calls for an hour and a half. Not sure how removing the back of the ac and plugging in a new part equates to $237.

We had Reid Heating & Air out for a second opinion after a less-than-great experience elsewhere,…read moreand I'm genuinely glad we did. They were professional, calm, and focused on diagnostics instead of fear or sales pressure. They took the time to actually explain what they were seeing, confirmed that our systems are operating properly, and helped us understand what maintenance made sense versus what absolutely did not need replacing. That reassurance alone will save us thousands, and it was backed up with clear reasoning -- not vague "end-of-life" talk. It was refreshing to deal with a company that treats homeowners with respect and assumes you want facts, not a pitch. We felt listened to, not rushed, and not talked down to. Highly recommend Reid Heating & Air if you want an honest second opinion and professionals who still believe in doing the job the right way.

Reid Heating was the third quote I got to replace our AC system. Boy am I glad I made the effort…read more I believe I got better service that the highest quote and this was the least expensive. Reid was always on time and communicated well when there was a 1 hour delay in order to go pick up the parts. They also made a practical improvement to our return air duct that biggest company in town was to afraid to touch. I could not have been happier with every aspect of this company.

I want to thank Matthew Roberts for the outstanding service they provided at our place of…read moreresidence. However, I want to especially thank HVAC Tech Riley! To say he was extremely professional/courteous and knowledgeable is an understatement. My mother-in-law recommended Matthew Roberts and I'm so glad she did!!! Riley covered all the bases and 1 hour later we had our AC running. The price was extremely reasonable! I would strongly recommend and call again if service is needed. Blessings to this outstanding business, keep up the excellent service!!!

Was out of town and came home to A/C not working last…read morenight. Today I called the on-call tech (Michael) who promptly returned a call to me after I left a voicemail. He talked me through a troubleshoot. He said that he would call me later-after he finished the call that he was currently on to see how the troubleshoot went for me- which he did! This is the text that I sent to him before his f/u phone call. "Hi Michael - Thank you - Thank you - Thank you !!!! You are awesome! That worked! .......... A couple of months ago I responded to a Ring post requesting a recommendation for A/C repair. -With the customer service that you and your team provide (like the above) I could not help but post my strong recommendation for Matthew Roberts! You rock!. Thanks again!!!!" Michael saved me hundreds in time and labor on a weekend. Their customer service is unparalleled, which is why I have had a bi-yearly maintenance plan with Matthew Roberts for years.

Honest, Skilled, and Truly Impressive - 32 Degrees is the Real Deal!…read more I had an absolutely amazing experience with 32 Degrees and can't recommend them highly enough. My AC unit is over 40 years old, and most companies that came out took one look and immediately tried to sell me a whole new system. But not 32 Degrees. They lived up to their promise of being a true air conditioning repair company. Despite the age of my system and how difficult the parts were to find, they went the extra mile, tracked down exactly what was needed, and completed the repair. They replaced the blower unit, blower fan, and blower motor--no shortcuts, no pressure to replace the whole system, just honest and expert work. The technician was absolutely phenomenal--friendly, professional, incredibly knowledgeable, and clearly committed to doing things right. On top of that, the communication throughout the entire process was excellent. Between the phone calls, emails, and text updates, I always knew what was going on and never felt out of the loop. That level of service made the whole experience stress-free and smooth. If you're looking for a company that's honest, reliable, and truly cares about helping you--call 32 Degrees. They've earned my trust, my gratitude, and my business for life!

32 Degrees Heating & Air Conditioning is absolutely phenomenal! From the very beginning until job…read morecompletion, my experience with them was amazing. Marisol responded to the message I left for them regarding an issue I was having with my A/C unit in a timely manner. They fit me into their schedule the very same day. I received a text message when they were on their way, and Ben showed up smiling and eager to help fix my A/C problem. When it turned out to be a slightly bigger issue, 32 Degrees helped me navigate a warranty claim with the manufacturer. Ben and Sam returned on a Sunday to complete the repair, and I couldn't be happier. I am so satisfied with their work, customer service, and honesty that I signed up for their maintenance program. I am looking forward to working with them for years to come. Thank you so much for everything!

Have no use for a company that makes a repair appointment and does not keep it or at least call!read more

I have to say that I wasn't expecting much from the company for I had a previous bad experience…read morewith other HVAC companies, yet I was totally blown away from the service I received. First I got same day service. I called at 6pm and they were at my residence by 8pm. Job was finished by 9pm. The technician John Z. was knowledgeable and explained what happened. The repair cost was more than reasonable. I will definitely use again and would highly recommend to anyone.

Noticed my AC wasn't running as cool as usual. Called Aldons for an assessment. Turns out my AC…read moreunit was 17 years old, leaking and just "couldn't go on". Technician was very knowledgeable and helped us select the best option for our home, which we verified with a second opinion. Aldons scheduled and installed a replacement system for us at a competitive price. The technicians arrived in the morning and were completed in midafternoon. They performed a professional and neat installation. They were very friendly and cleaned up spotlessly before leaving. With their years of experience and wonderful customer service, I would recommend Aldons to anyone.

The people at Aldons treat you like family. They're a family business that provides world class…read moreservice. They installed our new HVAC system in our home yesterday and did an outstanding job. We have been repeat customers going on 30 years. I can't recommend Aldons and their great people any higher than 5 stars!

We have used A C Mechanix for years. Just found out new owner but same exceptional service…read more Zach Drake was our repairman and he was punctual and polite. Gave us lots of good information and no hard sell. ¹

My older central air system, (it's almost time to replace it), decided one day to just stop…read moreworking. After doing a quick check, I decided I needed professional help. I called A/C Mechanix and they promptly took care of the problem. I'm a Customer Service professional and know how service calls are supposed to take place. The tech checked off all the boxes and was very professional. He answered my questions and gave me an honest assessment of the situation. My problem was solved within an hour. I'll use A/C Mechanix again and recommend them.

Brad came late on a Saturday night when my A/C stopped working. Helpful, professional,…read moreknowledgable. I will definitely use him next time for servicing my A/C unit!

Andre was communicative, super professional and helpful. A++ experience, and we plan on using…read morePrecision Air and Heat again the next time we have an issue.