I had a great experience with this repair shop. They got my car in quickly, completed the repairs…read moreefficiently, and the work was done well. I also appreciated the status updates throughout the week, which helped keep me informed. The only area for improvement would be the texting service, as I never received a response when I reached out. Overall, the service was fast, professional, and I would recommend them.

To Whom It May Concern,…read more I am writing to formally express my concern and dissatisfaction with the handling of repairs to my vehicle following a recent rear-end collision. The car was brought to your facility after the accident, and the repair process was initiated with what I was told would be a thorough inspection. However, I find it extremely troubling that despite the collision being forceful enough to trigger safety features (including front-end deployment systems), no inspection of the front of the vehicle was performed. This lack of inspection raises serious concerns about the thoroughness and completeness of the repair and safety evaluation. Since receiving my vehicle back, I have experienced significant issues, including loose steering and a malfunctioning steering wheel lock mechanism--problems that were not present prior to the accident. When I brought this to your attention, I was told that a rear-end collision "could never have caused" these issues. This statement seems dismissive, especially considering the safety systems were triggered and there was no inspection conducted on the front of the vehicle to rule out any related damage. I am requesting the following: A complete re-evaluation of my vehicle, including front-end systems and steering components. A written report detailing what was and was not inspected during the initial assessment. Assurance that all safety-related systems are functioning as designed and that my vehicle is safe to operate. Please consider this a serious matter of both vehicle integrity and driver safety. If this issue is not addressed promptly and professionally, I will have no choice but to escalate the matter through the appropriate consumer protection and insurance channels. I am writing to file a formal complaint regarding the recent handling of my auto claim and subsequent vehicle repairs conducted by Caliber Collision, which was authorized or recommended by your company following a rear-end collision. Despite the significant impact and the activation of front-end safety features (such as [list any known features: airbags, sensors, etc.]), the repair facility failed to inspect or assess potential front-end damage. As a result, serious mechanical issues have since developed, including loose steering and a malfunctioning steering wheel lock mechanism--problems that were not present before the collision. Caliber Collision dismissed the possibility that the accident caused this damage without even performing an evaluation of the front-end systems. This failure has left me with a vehicle that feels unsafe to drive and improperly repaired. Resolution Requested: I am requesting that your company authorize and cover: A full, independent inspection of the vehicle's front-end and steering systems. All necessary repairs resulting from the accident-related damage that was overlooked during the original assessment. Any associated costs due to the incomplete and inadequate repairs. As a policyholder, I believe I am entitled to a full restoration of my vehicle to pre-accident condition. I trusted the referral to Caliber Collision and expected that your company would ensure proper handling of the claim and repairs. I ask that you address this matter promptly and fairly. Please confirm receipt of this complaint and provide an update within [10] business days. I am happy to provide supporting documentation, photos, or schedule a reinspection at your request. I

I gave my husband a detailing for his birthday. The company was very responsive and sent text…read moremessages setting up the appointment and updating me on their employees arrival. Our technician was Junior, he was amazing. Everything was removed, scrubbed, vacuumed and polished. The leather seats, the dash and console were cleaned and a protective coating was applied. The car was washed and then wax. The car looked like it just came from the showroom floor. I would highly recommend Upstate Auto Detailing. A special shout out to Junior who spent 2+hours cleaning and polishing our car. He was friendly and very detailed oriented. The staff on a whole displayed wonderful customer service and attention to detail. I highly recommend Upstate Auto Detailing

what a find! My (large) dog threw up all over, ALL over my car. - back seat, seat belts, front seat…read moreand console, cup holders... It was without a doubt the grossest thing I've ever had a dog do and I have had dogs all my life. I really couldn't imagine how it could be cleaned. I contacted Upstate Auto Detailing and Tucker agreed, for some reason, to take it on. He couldn't have been nicer, friendlier, or more professional. Because of the, um, "scope" of the problem I left it with him for 2 days (1 extra day to fully extinguish the odor) and just got home with a renewed car. I'm so relieved and very happy to know about him and his service. Thanks so much!

Alec came to our home and spent the day applying SystemX Max ceramic coating on our 2021 RAV4…read morePrime. He did an amazing job! He was meticulous in his work and devoted to making sure we were 100% satisfied before he left. I cannot express how thrilled we are with the results! Our car is gorgeous! The package we chose also included interior protection as well as glass. Alec is very pleasant to work with. He arrived when he said he would. The estimates he gave us for time and cost were accurate with no last minute surprises. He has several packages available and will work with the customer to make sure they get what best suits their needs. We highly recommend reaching out to Alec for your detailing needs!

Alec detailed my car about a year ago and I have yet to take it through the car wash. He is very…read moremeticulous and detail oriented. I still have people asking where I take my car because their car wash doesn't look that good when it's done. My husband just scheduled an appointment to have his vehicle detailed next weekend. I would recommend Alec to everyone I know. I would give him a hundred stars if I could but y'all only give us five max.

I am from Stillwater and currently work in Warrensburg. I had an awful sound coming from the back…read moreand then I couldn't reverse the car. I stopped in an it was busy, and Randy took the time to come out and look quick at my back breaks. I asked if I could bring the car in, for the following day to repair. He stated yes. The following day, I checked in with his wife (I like a family business). I went to work. I guess things got hectic for the shop, but they handled it with grace. It was a Friday, and I was worried, they may not get to it. Randy's wife assured me; it would be all set by the end of the day. Randy stayed an extra hour and completed the job. It needed back breaks, rotors and calipers. Plus, I had one headlight out. It was completed and at what I believed a fair price. The car is running wonderful. Randy also made note of a few other items, for possible repair at another time. The place was clean, and the customer service was impeccable. I was nervous, because I hadn't gone to anyone up this way. I saw the yelp reviews that basically stated, what I am now. I will defiantly go back. I found them to be trustworthy, excellent work and fair priced (I am on a budget).

PLEASE READ FULL REVIEW: Two years ago, I was in a bind as an out-of-towner when my alternator died…read moreon a camping trip. Not only did this place get me out of a bind, but they did great work and gave a fair price (which, in my experience, is very rare when one is an out-of-towner). Since then, I have recommended him to all of my fellow vacationers at my club in Essex County. HOWEVER: I returned today with brake issues and had a completely different experience, much more like what you would expect when you are up the creek without a paddle (i.e., when they don't see you as a prospect for future business). I guess all the friends I referred failed to drop my name! In any event, I am rescinding my recommendation after taking this bath. Hopefully, my previous super-positive review successfully deleted. My advice: don't drive past other mechanics to reach Viele's if you are in a bind. Expect that the price will suck, take your lumps, and move on. Be safe. No more reasonable prices for out-of-towners here. (Work was still sufficient on this hard-to-botch brake job, hence, I'll refrain from giving the lowest possible rating despite experiencing the lowest possible satisfaction.)

Always quality work! Friendly and professional service. Have been going there for years, never go…read moreanywhere else

Maybe hard to believe, but a service shop that you can trust! Have both of my cars serviced here…read morefor scheduled service and a couple of unplanned problems. The work was done as scheduled and well. Good service, reasonable pricing and we were treated as friends not just someone with car troubles. I will recommend these folks wholeheartedly.

I had the best customer service the best auto work and the best detailing of my car I've ever had…read morefrom the moment I walked in there till I pulled my car out of there. Everything was perfection. They went over and above my expectations not only did they perfectly clean the outside of my car but they cleaned the inside of my car like it was brand new I would highly recommend them to anyone anytime.

Garvey Autobody went above and beyond what one would expect. My Kia was in pristine condition…read moreinside and out when I picked it up after repairs, like a new vehicle. Tiffany in the front office was amazing. She adeptly handled communications between the shop, car rental company, insurance company, and myself so that everything was well coordinated. I rate this business as A++.

We are repeat customers. Would not go anywhere else. Does immaculate work every single time. In…read morefact there is usually a line waiting to get in. Will I wait in that line to have my car repaired by Dave & the guys? ABSOLUTELY.

Excellent work at a great price; David's shop, at the end of a dead-end street in Greenwich, is…read morewell worth the time and trouble to find if you are looking for quality auto body work. He repaired a missing fender liner and broken valence (rubber strip below the front bumper) and I could not have found better work at a better price.

Would recommend to a family member. Being from out of town and not having a go-to auto shop, I was…read morelucky to find CJ's. Jerry and his team are top-notch and went out of their way to accommodate my needs, get me back on the road, and all for an honest and fair price. For reference, they replaced the shocks on my F150. Loving how it's driving. I highly recommend going to CJ's for your auto repairs - you won't be disappointed.

AMAZING!!! CJ's Auto is awesome! Courtney at the front desk…read moreis super friendly and knowledgable. They're fair and honest: I brought in a quote from another shop that seemed suspicious and they immediately pointed out what was unnecessary and gave me fair prices for everything else. Most of all, they're excellent mechanics: My breaks had been worked on before at another shop and always seemed low and spongy, I asked them if the break performance could be improved because the car was starting to feel unsafe. When I got it back the breaks were 100% improved, they finally felt right! Thank you CJ's, I won't be taking my car anywhere else.