I went in for an estimate after I was rear ended in my new car. The staff were super friendly and helpful. When I dropped my car off they set clear expectations and then communicated regularly via text so I could track the repair process and price. They even helped coordinate my rental car with a local shop. My vehicle was fixed faster than expected and the service along the way was top notch!! If you need a major repair after a collision, go to Caliber! read more

To Whom It May Concern, I am writing to formally express my concern and dissatisfaction with the handling of repairs to my vehicle following a recent rear-end collision. The car was brought to your facility after the accident, and the repair process was initiated with what I was told would be a thorough inspection. However, I find it extremely troubling that despite the collision being forceful enough to trigger safety features (including front-end deployment systems), no inspection of the front of the vehicle was performed. This lack of inspection raises serious concerns about the thoroughness and completeness of the repair and safety evaluation. Since receiving my vehicle back, I have experienced significant issues, including loose steering and a malfunctioning steering wheel lock mechanism--problems that were not present prior to the accident. When I brought this to your attention, I was told that a rear-end collision "could never have caused" these issues. This statement seems dismissive, especially considering the safety systems were triggered and there was no inspection conducted on the front of the vehicle to rule out any related damage. I am requesting the following: A complete re-evaluation of my vehicle, including front-end systems and steering components. A written report detailing what was and was not inspected during the initial assessment. Assurance that all safety-related systems are functioning as designed and that my vehicle is safe to operate. Please consider this a serious matter of both vehicle integrity and driver safety. If this issue is not addressed promptly and professionally, I will have no choice but to escalate the matter through the appropriate consumer protection and insurance channels. I am writing to file a formal complaint regarding the recent handling of my auto claim and subsequent vehicle repairs conducted by Caliber Collision, which was authorized or recommended by your company following a rear-end collision. Despite the significant impact and the activation of front-end safety features (such as [list any known features: airbags, sensors, etc.]), the repair facility failed to inspect or assess potential front-end damage. As a result, serious mechanical issues have since developed, including loose steering and a malfunctioning steering wheel lock mechanism--problems that were not present before the collision. Caliber Collision dismissed the possibility that the accident caused this damage without even performing an evaluation of the front-end systems. This failure has left me with a vehicle that feels unsafe to drive and improperly repaired. Resolution Requested: I am requesting that your company authorize and cover: A full, independent inspection of the vehicle's front-end and steering systems. All necessary repairs resulting from the accident-related damage that was overlooked during the original assessment. Any associated costs due to the incomplete and inadequate repairs. As a policyholder, I believe I am entitled to a full restoration of my vehicle to pre-accident condition. I trusted the referral to Caliber Collision and expected that your company would ensure proper handling of the claim and repairs. I ask that you address this matter promptly and fairly. Please confirm receipt of this complaint and provide an update within [10] business days. I am happy to provide supporting documentation, photos, or schedule a reinspection at your request. I read more

Awesome job always go back I hope that I never have to Will always do business with them again Best thing is they are in Texas to So any issues with repairs I go to the local o e in Texas read more

destiny & RJ were by far the best to work with when my car was struck by a tree when a tornado hit our area. thankfully for them this process was beyond easy. and a lot of stress was able to taken off my back. will forever recommend them & use them again should something ever happen again! read more

Caliber Collision - Body Shops Near Me - Queensbury, New York

I needed the back license plate put on my car, but the screws were stripped. I stopped in to set up an appointment and the were able to get it done for me right away. They were all very friendly and got the job done quickly for me. I will definitely come here again! Thank you Qby Caliber Collision:) read more

I had the most amazing experience with this shop ! This was my very first time going here and Destiny was amazing and very professional. I was continually updated with the progress on my car and I had it back in under a week . I picked up my car and it looked as if nothing ever happened and to my surprise it was completely detailed inside!! I wasn't expecting this at all and I was pleasantly surprised . It made my day . I would highly recommend this shop to everyone ! Why would you want to go anywhere else. read more

I stopped in to see if I could get my door adjusted , it was pouring rain and leaking . They saw me straight away and fixed it so my car wouldn't get any wetter inside than it was already . Patrick , Rich and Destiny were wonderful, very professional and very , very helpful. I would definitely use this business for any other auto needs I have and would recommend it to anyone who wants excellent service . read more

They gave forms to fill out, I'm guessing they just do it to make you feel like there professional. The return old parts box, nevermind. The use of new, undamaged body part plugs, nope, reuse the old ones. Screws, not even close to tightened. Then the noise in the trunk, and a lump... spare tire taken out, put back upside down. read more

Everyone was very professional and informative. They answered all of my questions with accurate answers. Timing from start to finish was quick. I thought it would actually take longer due to Covid. They kept me updated through the whole process and were very kind. This is definitely the place to go if you need to have your vehicle repaired. read more

THEY don't deserve stars. In fact give me a star for losing work time and more. Please folks do yourselves a favor...go someplace else.