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    HobbyTown

    3.3 (3 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

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    Kohl's

    Kohl's

    3.5
    (17 reviews)
    0.1 mi
    $$

    I give it zero stars. I went in a little over a week ago to get a pair of shoes that were on sale…read more I didn't see any on the sales floor so I looked online and it showed they had 2 pair in my size. Great. I could find no one in ANY department to try and get service in shoes. I saw 2 people working the check out area but no other employees and I did 2 full laps around the store. So I called and left a complaint which I'm sure had great effect. That was sarcasm in case you missed it. So just now I thought I'd give them another chance. I called the store directly and my call was sent to someone in shoes. Great again. After a 5 minute wait a very helpful person took the information about the shoes (online said they still had the 2 or) and she said she would go make sure they were there and I would hold. 10 minutes later I get customer service again and I said I was holding for someone in shoes. She was talking but evidently to someone else because I couldn't understand her, but she eventually got back on the phone and asked for my name and number someone would call back. I declined her offer. They made what should have been a simple transaction for $68 into a pain in the butt purchase for $85 ( the sale is over of course) but I guess it doesn't matter because it's NO SALE period and there would have to be a very compelling reason for me to ever shop at Kohl's again. There's at least 5 other stores in the area that also have the shoes for $85, I'm going to try one now.

    The young gal helping me was still learning. I asked her a question that she was not familiar with…read more The Supervisor right next to her was very helpful. She was very patient with the new employee and answered all my questions quickly and throughly. It was a busy day and in spite of my questions they were very gracious, thanked me and told me to have a nice day, and sent me off great smiles! Your Supervisor was a great trainer.

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    It says you're open but when I got here they said it was closed at 10p.
    It says you're open but when I got here they said it was closed at 10p.
    Kohl's
    Kohl's

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    Target

    Target

    2.5
    (19 reviews)
    0.2 mi
    $$

    This was one of the most unnecessarily hostile and unprofessional interactions I've had at any…read moreretail store. If I could leave a 0 star review I would. We were calmly looking at Pokémon cards when a service manager approached us with immediate attitude and told us to leave, without offering any clear explanation. He had little ma syndrome guaranteed. From the start, his tone carried a level of animosity that was definitely unneeded. When we politely asked what the issue was, he responded in a condescending and dismissive way, even saying we were "beating around a dead horse" instead of handling the situation professionally. It was very surprising to see someone in a manager role or at-least he claimed to be one acting in this manner.  We remained calm and tried to address his behavior respectfully, explaining that the way he was communicating was unprofessional and that most customer service interactions are handled with basic respect. He got very flustered after we remained calm throughout this situation. Instead of de-escalating, he became visibly aggressive and increasingly confrontational. At one point, he even threatened to call the police over us simply looking at Pokémon cards, which felt like an extreme and unnecessary reaction.  He then escalated things further by calling someone and claiming he had asked us to leave "9 times," which is completely inaccurate. That kind of exaggeration doesn't exactly inspire confidence in how situations are handled. After wards we talked to his higher up and it seemed like this is a common occurrence with "it". "It" definitely has little "it" syndrome.  This felt less like reasonable policy enforcement and more like an overreaction from someone unwilling or perhaps unable to communicate like a civilized human. Hopefully this is not reflective of how management is generally expected to behave here, because if it is, that's concerning.

    A quality store located in the heart of Ankeny, it provides all the options that you would hope for…read morein a Target and seems to have everything in stock. I appreciated the ease of the large parking lot, and the number of check-out registers available. Their grocery section is high-quality and carries all the popular products. That day, I shopped for a number of home needs and was able to purchase everything that I needed. Their pricing is good, and their hours are customer-friendly.

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    Target
    Target
    Target

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    Nike Factory Store - Altoona

    Nike Factory Store - Altoona

    4.0
    (4 reviews)
    5.3 mi
    $$

    Wife bought a pair of Nike SuperRep shoes for excise bike. Drove 3 hours from the Quad Cities to…read moreAdventureland and stopped there on the way home. Got home to find that it was missing the Delta plate it needed to attach the piece necessary to clip into the exercise bike. My wife called the store this morning and spoke to a supervisor to which he told my wife that they have the piece she needs that was missing and that they would not be able to mail it to us but instead will HOLD IT at the store for us which is 3 hours away at gas being $5 a gallon. 6 hours round trip for a small metal piece that cannot be found anywhere online including Amazon and Ebay. This is customer service? I called the store and spoke to the manager again and he told me he can't mail it and didn't give me a justified reason to why he couldn't only that "he just can't" and insisted the best they can do is hold them at the store.

    This store provided my children and I one of the best customer service experiences I've had. I came…read morein with my almost 4 year old and 8 mo old on a slightly chilly and windy day. They weren't overly busy but there was a good number of customers scattered around the store. I was looking for some new shoes for my 4 year old so we headed straight to that area. As I was viewing the wall of children's clearance shoes (quite the selection), a store associate asked if we needed help. Since I wasn't positive my 4 yr old was wearing the correct size, I asked if he could measure her. He said he gladly would. My daughter can be shy with strangers, especially men, but she told me right away that he was really nice and could measure her foot. After measuring her foot he asked if we needed more help. Since I didn't, we let him go on to the next customer. We were able to find some nice new shoes for her for $17. What a great deal! We looked around the store some more since I'd never been there. I found the socks my husband wears at the checkout for an additional 25% off. He goes through socks fast so I grabbed a bag of those. There was a short line at the checkout but they moved rather quickly. The associate checking us out was very nice and chatted about the crazy weather and also where he was from. It was a nice, not awkward, genuine conversation. Once I paid, the associate followed me to the door to help us out. This may sound awkward at first but I had our double stroller with us. It can be difficult to maneuver with double exit doors. I was pleasantly surprised at him following to help. You just don't see that much. I really hope they continue their great customer service. I plan to come back here for the next time we need Nike items.

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    Nike Factory Store - Altoona
    Nike Factory Store - Altoona
    Nike Factory Store - Altoona

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    HobbyTown - deptstores - Updated June 2026

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