Don't waste your money at a place that doesn't care about your experiences with their RUDE and UNHELPFUL staff.
So I'm a SERIOUS crafter, and I have been to this particular store on many different occasions and here's my take on the quality of their service. The employees most often do NOT smile at you, particularly when walking in the door and upon arriving to the cash registers. The employees dont know much about the products they sell, except for a select few ( I'm talking the managers who've worked there longer than a month) so forget any product information you might want that you can't get off the label of an item. They make it hard for you to return stuff and then repurchase, the other day i wanted to EXCHANGE an item for something else in the store that was a higher price, but instead of applying the balance (from the returned item) they HAVE to return it, to your card instead of them just turning around and using it towards your new balance. I've never had a store act like this, you already have my freaking money why cant you apply it to what i want to take home! (according to the General Manager of the store this is a company wide policy, yeah what a great idea....make it harder for your customers to shop, that'll motivate me to keep spending my hard earned money at your store...sureee) So you might want to think twice before you go in to this store or any hobby lobby (i've been a serious crafter for the last ten years and this is consistent behavior from them unfortunately, consistently BAD service), cuz if you need help...good luck, you're probably going to encounter people who dont want to help you, and make you feel like your a pain in the butt for asking where something is, or how something is supposed to be used, even though you buying stuff at their store pays their salary, they apparently aren't even smart enough to understand that concept. I also called the corporate offices of this store to tell them about my experiences and they DONT CARE AT ALL (big suprise). I left a detailed complaint similar to what you see here and that was like 2 weeks ago, still i have had no contact from anyone at the corporate level. So I'm using my consumer power, I will NEVER shop here again, and i hope more people who have similar experiences do the same. The only way to get them to change is to financially motivate them to make a change. Silence is acceptance... read more