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    Hobby Lobby

    2.5 (32 reviews)
    Closed 9:00 am - 8:00 pm

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    My receipt of food I PURCHASED AND DID NOT STEAL.

    I stopped at hobby lobby to return a product that I was not satisfied with. While in the store I decided to shop around. I found cotton candy sour candy and Cheeto balls. When I went to make my return and purchase products I was told returns are only made at 1 register which had a line of people. So I asked her to ring up the purchase, after I paid I got into the lien for "returns." I wanted for probably 10-12 minutes. Growing impatient as there's only 1 person making returns and 3 other associates who can check people out but cannot process returns. Finally, I made it to the cashier to process my 1 item to return. I let the cashier know that I have 1 return and I made my purchase in another line prior. It was quick: then a bald gentleman with a beard( guessing it's a manger) looks at me and the cashier and says "no purchase?" Implying I didn't pay for my candy and Cheetos. To which I replied "I purchased it before I was told that returns are only in one line." And his response was "sorry about that I just saw you eating the stuff." It's unprofessional to imply I was stealing. I've never been so appalled by an employee at hobby lobby.

    I wish I could give this Hobby Lobby 0 stars. I tried to return items that were broken because the product was obviously defective. I spoke with Gabby a manager and she was absolutely awful. There was no sympathy for the situation or offering to at least give me a discount of something back. The service was awful. I will definitely rethink buying from this store. Looks like amazon will be getting more of my money. They also have lots of broken items on the shelf that I don't know why anyone would want them. I tried to inform them of the broken product and she said the sell it like that at a discount. Why would anyone buy this product. What's the point of keeping in on the shelves?

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    3 months ago

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    6 months ago

    Can't beat 50%off. Very good price on the items that I purchased. Store was busy for it to be working hours for individuals.

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    Ask the Community - Hobby Lobby

    Are they open, or closed due to Covid ? When I call, it picks up but just silence on the other end.

    They are currently open during COVID, but the first hour (9-10am) is for only people 60+ years of age. They will not let anyone else in during that time.

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    OMG! I'm in love with this gem in Frisco! You can find this beauty tucked away in the Shops at…read moreStarwood. I was in the area picking up a mobile order from the Chick-fil-a and decided to look for a decorative piece for shelving in my study. As soon as I walked in I was warmly greeted by the proprietor of this gorgeous establishment. She inquired about my decorating project and offered suggestions of items that will work with my color scheme. She stocks unique, quality pieces that will surely add a touch of elegance to any room. If you can't find what you are looking for on the showroom floor she also has an online catalog with more options. I was more than impressed with her vast knowledge of interior decorating and her ability to help customers find the right piece to fit their taste. I will be back for sure!

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