A waste of time, every time. Absolute failure of a store…read more
Let me say, I wanted to love this store, it looks like a million bucks, appears to have a big selection of products. Once you get inside, you're facing off against scalper-level pricing, confused employees, and an absolute unwillingness to perform any level of customer service.
I'm tired of coming here for broken arcade games, jacked up sky-high prices, confused employees, and broken promises. This was truly the last straw, if this business has any sense of customer service, or integrity, I'd welcome them to reach out to me to make this right.
Most of their selection is kept "in the back" where you can't obtain pricing without having them make a big production about the trouble they're going through.
I called in asking if they had a specific product for sale, Riftbound (This is 11/5, Riftbound Released 10/31)
I was informed they had product, and plenty of it at $6 per booster pack. I drove out to the store, excited, only to arrive at the store to be told that they were not allowed to sell any product until tomorrow, and I should come back.
I told them I understand that the event is tomorrow, but I called in, spoke to someone, drove all the way down to the store, could we possibly come to an arrangement where I'd be allowed to buy a limited number of packs, or pay today for pickup tomorrow?
The answer was no, and that if I wanted product, despite being told to come down, that they had it available, was that I would have to come back, pay for the pre-release event and then maybe they'd be able to sell me product.
The last event I attended here was a catastrophe, nobody knew what was going on, it started late, the whole event was a haphazard mess.
Let me go on further to state that I went to a pre-release event at their competitor, The Side Deck, and not only did that go over great, I was treated like a customer, a friend, even, I felt welcome, I was sold product (limited, but I understand that.) The pre-release was organized, friendly, and a great experience.
Short of this business taking a chance to reach out to someone who used to be a very valuable customer, I can't do it anymore, I am tired of the hassles, the confusion, and being dragged out for nothing.
I will be updating this review one week from today (11/12/25) to let people who see this know whether or not the store reached out to make this right - if they choose to do so, awesome, this will be updated, and I will accept that accidents happen to the best of us, and fences can be mended. The right thing to do would've been to offer to sell me a limited amount of product. (I understand if there is a release coming, product can't be sold in bulk, but selling a few boosters would've been the right answer.)