I visited Hobby Lobby expecting a quick in-and-out trip, but the experience was extremely frustrating due to severe understaffing and a lack of urgency at the front registers.
While the store was busy with customers, there were three employees stationed near the front, yet only one register was open. The customer ahead of me took at least 15 minutes to check out. When a customer who arrived behind me politely asked the two other employees standing nearby if they could open another register to help clear the growing line, one of them (I believe her name was Haley ) flatly replied, "I'm not a cashier," and walked away.
Not only was there zero urgency to assist the waiting customers, but the dismissive attitude of the staff was completely unacceptable. Another customer in line ended up having to leave without her items because the wait was so unreasonable. Unfortunately, this seems to be a recurring issue at this location. Management really needs to step up their staffing and customer service standards during busy hours. Based on this experience, I cannot recommend shopping here. read more