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    HOA Nexus

    3.3 (57 reviews)
    Open 9:00 am - 5:00 pm

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    Homeowner association

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    - Fragile leadership - Vengeful tactics - Poor communication - Liar - Suspected and reported fraud (4 cars and a couple motorbikes for 2 people that never use them?) - "repaving" consisted of a cheap job of painting over the old asphalt to fake a new look. - Main character syndrome (just look at where the cameras are placed. See how well the entirety of the complex is "protected" -- hint: it's not, it's only their place) - If you aren't on their good side, you will know by having your property damaged and character bad-mouthed - Neighbors are horrible people who thrive to be an only singular type of community. To add more detail because the person replying is trying to make this review sound like a mistake. I've added a photo of a "notice" that was "received" by throwing it on the ground near my vehicle. - The location is "Mollison Estates" -- see attached photo for proof including contact name of person discussed here. - The person who keeps responding is trying to discredit my review. So, I ask 1 question, if this person is not associated with your business, then why do they have an email address that uses your business name? Do you just give out email addresses to anyone? No. You give them out to your employees. - Sounds like they are trying to separate themselves from terrible management when it's probably them who are encouraging it. - I'll be contacting the others who witnessed all of this and having them post reviews too.

    The rules are often inconsistently applied.  Here are piles of things on the balcony & in the parking lot that have been there a while.

    Working with Ryan has ranged from a descent experience (at first) to down right frustrating. When I needed direction on an architectural approval, that experience was frustrating and (unnecessarily) lengthy. Who knew that getting dual pane windows approved could be so time consuming and cumbersome. It's too bad some of the simple questions couldn't be resolved in a quick phone call. Even when there was an issue with someone in the complex, same thing... my questions and concerns went ignored. Since 2020 when COVID-19 started, I don't believe the phones have been answered. They simply ALWAYS go to voicemail and I rarely receive a return phone call. At times when I email, I don't get a returned email. It wasn't like that at first. Even at the beginning (2019) when they first started managing our property, when they were having some difficulty properly billing, there was prompt and regular communication. We had to be patient with them providing accurate accounting as they navigated figuring out the old companies books and transitioning as the new management team. Back then, at least emails were promptly returned and the phones were returned. The grounds are finally improving though still need improvement. I hear from many others that HOA's tend not to have customer service as a focus so, sadly, perhaps I shouldn't expect much. It seems like there is a tendency to be self-righteous and respond defensively instead of acknowledging when errors occur and focusing on solutions to work cooperatively toward the same goal, a great community. Too bad!

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    5 months ago

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    1 month ago

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    Ryan G.

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    8 days ago

    Very easy to work with! always get back to you on time. Treat their tenants right. highly recommend!

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    2 months ago

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    5 years ago

    Shannon was awesome! She answered all of my questions. Fully explained everything, easy to talk to. Super helpful

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    Page 1 of 2

    Ask the Community - HOA Nexus

    Does the Bernardo Springs residents (Sittella) need to buy HO6/wall in/unit owners policy? Thanks.

    Hi Regina. I’ll send your contact information over to your community manager so she can follow up with you. In the future, you can send these questions directly through our online portal directly to your community manager.

    Do you handle 184 unit HOAs in San Diego?

    Hi Janet, yes we do! I can send you a proposal for full management services if you like? Just provide me your associations name and email address.

    Don’t See Your Question? Ask Away!

    Review Highlights - HOA Nexus

    Great advice after Ryan tried for two years to clean up the mess created by the last HOA management company.

    Mentioned in 24 reviews

    Read more highlights

    You might also consider

    California Dream HOA Management - California Dream HOA Management offers Full Service Packages throughout San Diego, California

    California Dream HOA Management

    (2 reviews)

    Banker's Hill

    Our 17 unit condo association was looking for a new management company after being with our…read moreexisting company for 10 years. We were looking for a fresh start and a fresh approach. We interviewed various management companies, and we we were about ready to sign with a different company, and then entered California Dream HOA Management and Lamia. She came on site had a meeting with the board and addressed all of our concerns that we had with any transitions, visions and the future of our great little community. After reviewing many companies, and ready to sign with another company toe next day, we were so impressed with Lamia and her presentation of the company that we signed a contract with California Dream HOA Management, that same day. We could not be more excited for a fresh start and new beginnings. The bonus is that we were in the process of building out a new fitness center for our HOA. The opening of the New Fitness Center will coincide with our transition to California Dream HOA Management. We anticipate a smooth transition from our current management Company to California Dream HOA Management company. They are also helping with our Fitness Center Grand opening, now that this Pandemic is winding down. Progress photos attached. Once again we are expecting great things move forward. Thanks Lamia for caring about our home as much as we do!!!

    Our HOA board of directors and homeowners kept the same management company for years out of concern…read morethe transition to a new company would be challenging, concerns about HOA management cost and the difficulty of finding a company capable of addressing the issues of our 14 unit complex. Our BOD and homeowners decided to make the switch after numerous issues went unresolved. Lamia met with our HOA board and addressed all of our concerns including the ability to price match, electronic management (online payments and HOA information) and their approach to handling the numerous issues that were never addressed with the prior company (broken irrigation, landscaping, gutters repair, pipe wrapping etc.). The HOA board signed the contract, and even before our contract started, Lamia was addressing our numerous issues and actually communicating with the HOA board and homeowners (something incredibly rare with the prior company). The Board of Directors are grateful for all the work Lamia and California Dream HOA Management have already completed. We would highly recommend to any condo association looking for a new competent management company to reach out to Lamia.

    True Property Management

    True Property Management

    (9 reviews)

    I've worked with TRUE Property Management for several years as both a homeowner and HOA board…read moremember, and my experience has been positive. Matthew and Denise have always been responsive and easy to work with, and Ken brings business, accounting, and legal insight that has supported our HOA. TRUE has guided our community through many processes, repairs, improvements, and ongoing maintenance over the years, and has been a reliable partner. Based on my experience, they're a knowledgeable and dependable management team for associations and properties.

    Very Poor Experience with True Property Management…read more I normally do not write reviews, but the way this situation has been handled deserves to be shared. I became involved in a wastewater plumbing issue affecting two units that had been ongoing for months while responsibility was still being disputed. During that time, the residents were living in worsening conditions caused by prolonged moisture and contamination. By the time I inspected the property on December 11, the environment inside the units had significantly deteriorated. There were strong odors, visible bacterial contamination from wastewater exposure, and children and a newborn living in the home. After conducting a proper inspection, the source of the problem was identified within the HOA plumbing system located inside the wall cavities. Once the issue was properly diagnosed and documented by me, the matter proceeded through the HOA's insurance policy and mitigation work was performed to stabilize the affected areas and address the contaminated conditions. The insurance carrier later issued payment specifically for the mitigation services (Christian Reyes) that were performed. However, coordinating the release of those funds through True Property Management has been extremely difficult. Despite repeated attempts to communicate and resolve the situation, the payment for services that were completed has still not been properly coordinated, Will take them to small claims court or contact an attorney. Situations like this require responsible and proactive management, especially when residents are dealing with serious health and property concerns. Contractors who perform necessary work to stabilize a property should not have to struggle to coordinate payment after insurance funds have been issued for that work. I am hoping that senior management at True Property Management will review this situation and reach out so this matter can be resolved properly. The residents involved deserved better support during this process, and the contractors who helped address the problem deserve fair coordination and communication.

    Verandas At Escala Association

    Verandas At Escala Association

    (4 reviews)

    Mission Valley, Serra Mesa

    This place is the WORST!!!!!!!…read more Parking rules are so hard to follow. Last night my Mothers moving truck was towed from in front of our house and it had a parking pass on it. You can't park more than so many days in a row and maxed out on so many times you can park in a month. My Boyfriends car has been moved twice!!

    Kicking myself…read more.. It's great that you have reached to get more information about ESCALA prior to purchasing here. My wife and I relocated her from the east coast. we immediate fell in love with he beautiful surrounds in the development. Loved the easy access to everything. However, this community is run by morons. The HOA is high, for nothing. My welcoming to the neighborhood, was you can only have the movers park their truck in the neighborhood for 2 hours. So we had them unload everything into the garage. We got towed the second day we lived here ($335) no warning. My wife and I from time to time would sit and have a glass a wine at the end of the day up near the pool area to unwind and take in some of the great SD weather. Two weeks later the board passes Escala Law and now I no longer can enjoy a glass a wine in any common areas. Like some bad rock concert they starting checking people's bags as you went to use the common areas. We are huge dog lover's and sadly to admit the fact the had a large dog park ride her in the community was a huge selling point for us. We usually run our dog every night for exercise. The park has a tiny fenced area and a large open run. The same powers to be at ESCALA must be cat people as they have shutdown the open area and have demanded everyone put there dogs in the tiny area. Literally the area should not contain anymore than 5 dogs at a time. On a given night there may be 30 dogs. Very sad. I'd prefer not even to get into the construction of these homes. Only 4 years old and the craftsmanship is poor at best. A sink has falling through the counter. The facet leaks at it's base (separate sink from the first I mentioned). The plaster is breaking in the corner/seams in the walls. Our neighbor had to replace their garage door and ours sounds as if we'll need to get it replaced as well. Not just the power lifter the actually door and tracking system. Location is good true. However for the price we paid, unless you like working with a handful of power hungry, control freaks in the HOA board, look elsewhere. I hate to damage my own home value, but I'm moved to let others know. Alot of parking issues, true you do have 2 parking spaces and you do have some parking, but think home many days in the past 3 years you had to park in your driveway due to guests, home improvement projects, storage issues (very very little inside the homes) that you might have to have your vehicle outside the garage. Here, if you do that it's gone. I never park on the streets, but if you knock on everyone's door, they'd tell you, yep they got once too. My neighbor put a nice plant on her lower entry way. It was removed with a note, not approved by HOA. Next time there will be a fine. Fun place to live. Final story, the current president of the Bridges HOA, came to me on the last day to enlist your name for the following year election. He begged me to sign his form. He needed one last signature to get his name on the ballot. He said I'm the only one running! All he need was one more signature. I asked how many did he have already. He said 5. He couldn't get 6 people out of the hundreds who live here to sign. End of story. If you would like to buy a house, please call me, I'd love to get out of here.

    Mission Ridge Homeowners Association

    Mission Ridge Homeowners Association

    (1 review)

    Hello Mission Ridge…read more I used to love you. You are so pretty and well kept. But the people who govern your land make you unbearable and undesirable! The reason you're getting 2 stars is because of the board members and the management company. The complex is at least a 4-5 star facility! Here is my story: I lived at Mission Ridge for over 4 years. I had wonderful landlords who have supported us (my boyfriend and I) through some uncomfortable issues presented by Mission Ridge. They keep the grounds looking nice. There is a huge pool (Olympic size), Male and Female Saunas, and a gym, pretty nice amenities' for a 40 year old complex. If you're planning on renting a unit at this complex, get ready to be treated like the redheaded step child of the family. But If you own, you instantly become a valued member of the Mission Ridge society. I lived here for 4 years and when a family moved in underneath us they complained of noise,some 6 months after they moved in, which the board members tried to fine us for. Keep in mind, when you live under people, you are guaranteed to hear noise above you. (That is a longer story that you probably don't want to read about.) Thankfully, our landlords fought for us and couldn't understand why the people who moved in didn't grasp the concept of living in a multi family environment. In one scenario, my landlord was talking to a woman who worked in their office about the noise and the comment from the office lady was "They are renters!" to which our landlord shut her down right away by saying "And they don't have the same rights as any other person living there?" The woman had nothing more to say. The next issue is they have these guards who "watch" the complex over night. But you can occasionally catch them asleep in their guard shack, or talking on the phone, not paying attention to the people who drive into our complex. The older guy, Max, He doesn't even hear/see the cars coming up the hill. He'll look up as you're driving by. It's pretty worthless! (See my review for Active Protective Services) Next, the Gossip! Oh do the people who live here LOVE to Gossip. I found out some things about my landlord from people who live and work here told me . It's quite inappropriate in my opinion. Watch out for the round woman who walks around in the evening. The board is constently changing rules. You'll get monthly notices about the changes the board makes. Parking policies changed and they tow any car that they want to, so watch out! If you rent a unit, you have to have permission to have a guest park here. But you pay the rent, not the landlord. It's complete garbage! The Pet policy changed. You can't hang anything up on your balcony without board approval. Once they tried to fine us for having a refridgerator on our balcony, which we didn't have. They sent us this blury black and white photo of a balcony they claimed was ours. and it wasn't. Then when I was dealing with the noise issue, they tried to use this mystery fridge that against me! Asking if we were dragging it across the floor.... Cause I love to just drag heavy refrigerators across my condo at weird hours of the night for fun! Moral of the story! If you'll be RENTING, good luck! if you OWN, you're already a gold member of the Mission Ridge Community.

    HOA Nexus - homeownerassociation - Updated May 2026

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