Is this your regular typical bait and switch company?? Unbelievable. I spent time with Lavivia picking out colors and type of countertop. She was helpful and wrote down a quote on the back of her business card of $1950 based on the cabinet drawings from the cabinetmaker. It included shelf brackets, a built sink, and backsplash. A person has to come out and verify measurements after the counters are built and installed. We scheduled a time based on the cabinetmaker's schedule, and that went smoothly. The measurer calculated 6 square feet more than what Lavivia and I separately had measured. A few days later she sent a quote for $3200 and said I needed to submit a $1600 immediately to get the project on her schedule. I emailed her back wanting to understand the more than $1200 price difference. After a day of no response I called her and left a message asking the same. I gave her another 24 hour, then decided to search elsewhere. I never heard back from her. Most people, I expect, don't have time to start over, so I expect they're use to getting away with this technique, but I had started early in the project. I went to Home Depot and started the process over. I chose the same product and gave them the cabinetmaker's drawings. They came up with the same measurement I and Lavivia had to begin with. The price was reasonable at around $2100. I said let's do it. She said Sims would have to come out and verify. I was stunned. I told they had already, and told her the story. I then gave her the formal quote from them to make sure we had apples to apples so they couldn't try to raise the price, even using their measurer's figure. The price went up to $2300, but I was still good. So, Sims called in a few days to send someone to measure. I told them their guy already had, and the story. They adamantly said it was going to cost a lot more than that, because I went to a third party. I said, whatever, do you need to come measure again? They said they could use the one they had done. I thought they were done with me, but a week later I called Home Depot to check on the project. Home Depot checked and said it was in production and would be installed on Monday. Installation went well. Lavivia's original estimate included counter brackets to hold the overhang, but that dropped off, so I ordered those separately and had installed them myself. After the install, a rep from Home Depot came by my house to check to see if installation had gone smoothly. I said it did, then told him my story. He said if I used the online template and got charged for more material than was installed, Home Depot would refund that part. I said yeah! I went by the store then emailed the Home Depot rep about having them explain why the measurer got 6 more square feet than we. Sims finally sent the measurer's template he had drawn out, then, in a separate email the numbers he used to calculate square footage. Sure enough, he had counted the overlap corner twice, 6 square feet. I emailed Home Depot rep saying that didn't seem right. This whole things is about ethics. Sims is out for as much money as they can take you for. I guess I looked naive and gullible. I didn't get the card of the Home Depot rep who stopped by the installation day ( the store person didn't know who it could be), otherwise I'd pursue getting a refund for the overmeasured amount. read more

Their customer service and exemplary. They were incredibly helpful when we chose our counter tops and then understanding when my measurement drawing was incorrect. They fixed it prior to cutting my tops. This says a lot when they take this much time with a very low volume customer. read more