1. Hines Supply

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Wheaton, IL

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Hines Supply

2.2 (10 reviews)
Open • 7:00 am - 5:00 pm

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1 year ago

They were to recieve lumber from another coompany. They were not at fault but did everything they could to help us out.

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2 years ago

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2 years ago

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4 years ago

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11 years ago

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12 years ago

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Hines S.

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9 years ago

I have had nothing, but good experiences with Hines. If they don't have the product the go out of their way to get it to me ASAP.

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7 years ago

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12 years ago

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The Home Depot

The Home Depot

(62 reviews)

$$

This past Saturday, May 8, 2026, we were in the Carol Stream Home Depot looking for a cordless…read moreblower. After searching around for one we thought we might like we were approached by Ryan who works for Milwaukee Tool within the Home Depot Store. When we explained we wanted a light weight, quiet model he pointed us to a Ryobi model (the company that also makes Milwaukee tools) that seemed perfect for what we wanted and needed. He then explained that if we purchased the trimmer/edger we would also get the necessary battery and charger that would work with all three implements. To further help us make the purchase decision he opened the trimmer/edger and put it together which allowed my husband to really assess if it was going to work for him. At another point in the process, Jim, from electrical came over to lend a hand. This level of service was exceptional and will not be forgotten the next time we need to make hardware purchases!! Thanks to Home Depot for hiring such dedicated employees.

My Home Depot truck rental experience was one of the worst customer service experiences I've ever…read morehad. I reserved a rental truck three weeks in advance at the Carol Stream, IL Home Depot. When I arrived to pick it up, I was informed that my reservation had been cancelled. No one could explain why, and I had received no phone call, email, or any other notification that my reservation no longer existed. The rental associate did everything they could to help, but they were just as confused as I was. They even told me this isn't an uncommon occurrence and that two other customers the day before had also been turned away after their reservations were mysteriously cancelled. That says this is a systemic problem, not an isolated mistake. The associate searched for another available truck and found one at the Downers Grove Home Depot. Before making the drive, I called that store myself and was told they had a truck available. After driving all the way there, I was met by employees who informed me they had misread the computer system and there was actually no truck available. I asked to speak with a manager. While he acknowledged my frustration, he also couldn't explain why my original reservation had been cancelled. After a lengthy discussion, the only solution offered was a truck that had been taken out of service because of a broken windshield wiper. Since I had no other option and urgently needed the truck, I accepted it. To the manager's credit, he reduced my rental charge by 50% for the 2.5-hour rental, and I appreciate that gesture. However, a discount doesn't fix the underlying issue. The most frustrating part is that Home Depot allows customers to reserve trucks weeks in advance, charges a reservation fee, and then apparently provides no guarantee whatsoever that the truck will actually be there. If reservations can simply disappear without notice, what is the purpose of making one? To make matters worse, the manager even suggested that perhaps I was supposed to do something after making the reservation to confirm it. I did exactly what Home Depot required--I made the reservation, received a confirmation number, and paid the reservation fee. There was nothing else I was instructed to do. My advice to anyone considering a Home Depot truck rental is simple: don't rely on the reservation. Even if you have a confirmation number and have paid the reservation fee, there is apparently no assurance that a truck will be available when you arrive. If you're moving or working on a project with a strict schedule, be prepared for the possibility that your reservation could be cancelled without warning and without explanation. This entire experience was frustrating, inconvenient, and completely avoidable. Home Depot needs to fix its reservation system or stop calling it a reservation in the first place. Angry customer

Hines Supply - buildingsupplies - Updated October 2026

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