Older Hilton property that they've tried to gussy up with a fresh coat of paint. 1) you can hear everything. If you're a business traveller as I am, this may not be the hotel for you. Sleep is precious when you live life on the road. 2) the train rolls through town all.night.long and blasts it's horn as well. See point above. 3) housekeeping seems to have forgotten how to clean. The sink faucet in my room wasn't wiped down. There are greasy smudge marks all over my room windows. Hairs everywhere. 4)this is probably specific to my room:the light above the shower was literally hanging from the ceiling (it is a recessed light). If you can, stay the 15-20 minutes away at the Hilton Garden Inn Springfield. Cleaner, newer, etc. read more

A wedding brought us to Springfield for a weekend. We stayed at the Hilton and found it to be satisfactory. It was a convenient place to stay but parking was not free. We had a room on the 26th floor and the view was fantastic. The hotel is the tallest point for miles and miles. The evening city lights were spectacular. The early dawn view was beautiful. As for the accommodations, the room was basic, a bit dated. The bedding was not the most comfortable.The sheets were rough. The towels were thin. The floor to ceiling wall of windows helped make up for the shortcomings. Because Springfield is the state capital, the hotel probably gets a lot of use from conventions and large groups. The wear and tear is apparent. It would be nice if Hilton reinvested in updating this property. read more

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For $209 nightly, you get a super slow wireless Internet connection that costs an additional $9.95 daily, the water pressure in the shower sucks, the pipes sing, the shower towels are small, and the only restaurant is Bennigan's. At least the Globe Tavern at the Abe Lincoln Hotel, which was sold out this trip, is across the street. read more

As Hilton Hotels go in general, and as Springfield hotels go specifically, this is a solid 3-star location. That it's located downtown doesn't mean a hell of a lot in Springfield. The restaurants near it are positively mediocre, there's little accessible public transportation, you still have to drive everywhere and it's deserted after 10 p.m. The upside is that it's reasonably priced and it's so tall and ugly that whenever I'm driving around lost in Springfield I can always find my way back to it, as it can't be missed from any angle in town. The rooms are perfectly comfortable and there's been some modernization effort. I love the flat screens and pillowtop mattresses in the king rooms, and absolutely love that they serve Lavazza coffee in the in-room coffee makers! There's also free wi-fi, which you'd think would be a plus, but it is slow as Forrest Gump...you're better off using your own smart phone for Internet connection. In my experience, the regular rooms are nicer than the suites. The suites/apartments are older with incredibly provencial furniture, older fixtures and TVs -- and the room I stayed in had no hangers in the closet. Hmm... It's also worth it to get on a higher floor to cut down on noise. Although I requested a high floor in accordance with my previous stays, I was put on a low floor during my most recent visit on Cinco de Mayo -- and suffice it to say, it was fairly noisy and far too much elevator activity. But for the price, location, generally comfy rooms and friendly service, I'd recommend it. read more

This hotel is the epitome of A-Ok. It is totally mediocre. Check in: Rude, Rude, Rude! I couldn't believe how nasty my clerk was. She left me standing for 10 minutes while she chatting on the phone without so much as a "I'm sorry, I'll just be a minute." She had a bad attitude the entire time took FOREVER. Room: Sooo odd. It has no right angles. However, the beds were very comfortable. They must have bought the cheapest, smallest flat screen TVs I have ever seen though. Also, my shower was clogged up when I arrived -- GROSS. On the whole, its mediocre. read more

I stayed at the Hilton for a couple of nights while in town for a conference. It wasn't the worst hotel I have ever stayed in, but definitely not very comfortable. While the customer service was nice, the hotel itself left much to be desired. My biggest gripe was how loud the room was. I slept poorly both of the nights I was there. The heating system is very loud and startled me every time it turned on. On the first night, I set the thermostat to 70, thinking that this will decrease the number of times the heating turned on. Unfortunately, the thermostat is RIGHT ABOVE THE SOURCE OF HEAT and the warm air blew straight on it. Basically this caused the thermostat itself to hit the right temperature while the room remained cold. Essentially, I was cold all night and kept waking up as the heater turned on. The second night I thought I was going to be crafty. I grabbed a comforter from the second bed in my room and turned the heat off completely. I slept under 2 blankets to stay warm. That night, I discovered a new noise. My room backed right into the elevator shaft and every time the elevator went past my floor, I could hear it. Keep in mind that the Hilton is the only tall building in Springfield, meaning that the wind whips right into it and has its way with it. If you happen to have a room on a high floor or have a meeting in one of the 29th floor rooms, be prepared for a little bit of motion sickness. Also, the building does not seem to have the most efficient elevators. The plumbing is dated- while running the water and waiting for it to warm up, I unintentionally drew myself a bath. The breakfast buffet left much to be desired. The good: 1. Customer service was good. 2. Checkout was a breeze. 3. The bed was comfortable. 4. The view is pretty. read more

This has to be one of the ugliest buildings I have ever seen. It looks like an airport flight tower. At least we didn't have a problem locating it on our wanders in Springfield. We laughed like 12 year olds every time we saw 'our hotel' and remembered Robin W.'s 'Prick of the Prairie' comment. That said, the staff was okay. This is a small city and consequently, not sophisticated. We did have to beg for any information such as directions and recommendations but I think that was simply the result of the staff's usual dealing with business travelers and politicians. A 'thank you' did seem to warm them up. I'm still surprised that they get $139 a night in December. Location, location, location is the only thing I can figure. In and out self parking is $8 a day - worth it! The rooms are nothing short of odd. The tower is roundish and the rooms are pieshapedish. Don't expect much of the very small, not well appointed bathrooms. The beds are comfortable. Due to the strange shape of the rooms, there is a lot of wasted space. Then again, what do I really need with hotel room space? The breakfast is buffet in the Highland Room was claustrophobic. It is tucked away downstairs. There is a nice selection of buffet items; bacon, eggs, fruit, cereal... with interesting additions of lox and cheeses. $13.47 (such a strange amount) is an okay price to pay and the staff is cheerful. read more

We are members of the Hilton Honors Club and frequently stay at Hilton's when we travel. We we came to Springfield for a 4 day classic car event held in downtown Springfield and thought it would be nice to stay at this property because of the Penthouse Bar and dining at Nick & Nino's the penthouse restaurant. We booked for 5 days and after checking in and trying to make a Friday night dinner reservation we were told that the Elks club bought out every other room in the hotel for the weekend and the Restaurant and Bar were closed to the public.... Really!!! why weren't we notified that before we booked the hotel and checked in that one of the main features of this hotel was not available?. The rooms are small by any hotel standards including Hilton's and the bathrooms are so small that only one person can be in the bathroom at the same time....will never stay here again. The Crown Plaza's rooms are larger, better appointed and 50 dollars less a night... read more

Ok hotel was comfortable but I did not have the best night possible for two reasons. 1. Their was a VFW meetup with about 200-300 vets (not that I have any problem with vets but they go to bed early and wake up wayyyyyy too early for me!) 2. Internet was the worst I've seen in any name brand hotel. read more

Stayed here for a night over the weekend, and just wasn't really impressed with anything. As a lot of others have said, the hotel is a bit old and dated...and even though I didn't have any issues because of that, it was still noticeable. Had a few problems that were noticeable though. First of all, due to it's circular shape, rooms were awkwardly shape and the bathroom got the worst of it. Very uncomfortable toilet location...so bad that 2 members of our party actually went down to the conference floor level to use the facilities down there. On top of that, our TV was a bit screwed up when we first turned it on. Channels kept scrolling and scrolling, and then a menu would cover the screen and kept rolling through options. We finally unplugged the tv and allowed it to reset itself, and then it worked. I will say that the TV was very very small for such a high priced hotel. read more

I had the oppurtunity to stay and the Hilton Springfield for business and I have to say, this is a hotel with 2 personalities. First based off of what I had read on the Hilton website, I was exctited as it showed that the hotel had an executive floor. As a Gold Member of Hilton Honors, this what really makes my day. Needless to say this turned out to be a disappointment. As I was riding in the hotel shuttle I enquired with one of the driver about this feature and he said that even though the hotel has one, it is not used. The hotel simply keeps it "to look good for inspections." The hotel itself can not be missed as it is the tallest building in town. I myself was up above floor 20 with a nice view of Springfield. The check in process was pleasant except for the fact my room was not ready even though I checked in around 4:15 pm that afternoon. Staff was gracious and helped me with everything that I needed. Rooms were a little different from the usual fare due to the shape of the building, but they were nice none the less. I would stay here again in a heart beat. Oh and by the way it has a Benigans! It is like one of the 3 left on this planet. read more

If you absolutely have to stay in Springfield this is defiantly the "ONLY" hotel worth making your trip pleasant. Due to it's massive size it makes this place easy to find when stumbling around town. It also gives you a good idea when you may be too far. If you cannot see the Hilton you are not in a good area of Springfield is my rule. Just a few tips for the hotel. Rooms were very nice, however they never came to clean our room the first night we stayed. I had to call the front desk at 5:00pm to have someone come clean and bring fresh towels. And lastly the Bennigans Restaurant attached was a HUGE disappointment. How on Earth do you mess French Onion Soup, mine was unbearably Salty and this is coming from a person who usually cannot get enough salt. The drinks were weak as well. After 5 double Whiskey Gingers I should be on my way to bed. This was not the case. I should have been watching the bartender make the drink instead of having the waitress bring them to me. So if you're coming to Springfield, stay here just don't eat or drink here! read more

Very nice hotel in the middle of Springfield. Clean rooms, well priced, and they allow dogs! The restaurant on the top floor is nice, but very expensive for Springfield. There are a few other places I would eat before going there. read more

Okay CS people working there, but it doesn't overcome how worn-out and bad this hotel is - from what I understand it's built in the 70's and it shows it. At night the whole place creaks like an old ship rocking in the oceans - it really does and the walls are paper thin, you hear everything. Plus the gym is bad, all four treadmills whine really loud too - everything about this place is old. Next time I will just stay at the Hilton Garden Inn instead. read more

I had registered for the President Lincoln Half Marathon and we had to pick up our packets at the Hilton. There is not a lot of parking around the Hilton and it is very pricey to park in their garage. We found a spot on the street. We made our way through the crowd into space provided for the pickup. They were very unfriendly and I had to spell me name twice to two different people. Once I was found in the pile I was handed my bag and told me to just find a shirt. Plus they also said they were having an exhibit for runners. One word DISAPPOINTING.... read more

$5.50 parking in the nearby garage or free street parking. I had a bit of an SF moment searching for parking as there were two weddings going on in the hotel & ended up paying-- don't know why I balked at first, it's not expensive. Check-in was curt but efficient.. Free breakfast vouchers for the Manhattan Grille Room with stay. 1 Nonsmoking King (the bed, not the tennant) for $119. No AAA discount though, wtf? read more

I enjoyed our stay at the Hilton Springfield. I enjoyed the ability to walk almost anywhere I needed to go, and loved the view from our 25th floor room. We did not experience any loud noise like others had noted, so that was not a concern for us. Breakfast was included one day because we joined the Hilton Honors program, but normally it is quite expensive. That being said, the breakfast food was delicious. It appeared that this hotel is very popular for conventions/group gatherings- so that is something to keep in mind if you are traveling for pleasure or business. There were several events going on at the time we were there, but it did not bother us. The service at the front desk was just okay- I wouldn't describe it as overly friendly or helpful- but definitely not rude. We asked about some local dining establishments, and they gave us a few good suggestions. That being said, the hotel is definitely showing age- the rooms are not very modern so it feels like you are paying 5 star prices for a 3 star appearance. Our room was definitely clean and an appropriate temperature- so we were okay with our experience. We would use the hotel again, but might look for others in the area as well. read more

I like that there was a convenient shuttle to and from the airport so that was nice. The room was generally okay - everything was clean and the amenities were fine. Just seemed a tad below par though. I was trying to set a wake-up call for myself in the morning. There was a wake-up call button on the phone so I just hit that, but it didn't work. Why would you have old phones with buttons that don't lead anywhere? Odd. I ended up taking a cold shower at night too. I know, I know. Why would I even hop in the shower if the water wasn't warm yet. Well, sometimes I do that because I assume that the water will get warm (very quickly). Well, it didn't. I stood there in the shower with cold water dripping all over me wondering whether I just wasn't turning the knob correctly! And then the optimistic side of my brain said, any minute now. Anyway, nope. Also, the iron was terrible. I recognize that hotel room irons are generally pretty bad, but this one was completely useless in getting out wrinkles. read more

Pretty nice. The accessible 2 bedroom is spacious. Has 1.5 bathrooms and couches. Although there are two accessible parking spaces on each floor of the garage, spaces were limited. It was still loud with other guests and the train. read more

Stay was nice while I was in town for med school reunion. Not the nicest of hotels but the room had a separate bedroom and living room. Which was nice for my mother in law who came with us to watch the baby. Another redeeming feature was the Starbucks down stairs. read more

Hilton Springfield - View from the 10th floor Junior Suite. - Hotels Near Me - Springfield, Illinois

Nice hotel. Clean & updated. I would gladly stay here again. No hot tub at the pool. Right down town near everything. U can park in the garage for a low fee which is nice read more

Hilton Springfield - Hotels Near Me - Springfield, Illinois

Hilton should be an automatic 4 star, but this one has seen better days. It wasn't terrible, but it also wasn't up to Hilton standards. Always noisy--the doors slam a lot, and it seems to be the popular place for the noisiest conferences and bachelorette parties. Room was moderately clean, but the bathroom seemed to be built for munchkins. Free Internet (and decent speed too) at a Hilton was a pleasant surprise. read more

Hilton has a partnership with expedia with some non-refundable nights. Unfortunately, we had to cancel our last night stay due to sudden changes in our plans. We did not want a refund. We were simply looking to have a credit through expedia or Hilton to use exclusively through expedia or Hilton. I only got excuses and run around from both. One would blame the other. Almost every major hotel chain uses expedia and/or other online booking sites. Some are refundable and some are not. The fact is mind-blowing that hotel chains make contracts with these online booking sites without any wiggle room for customer emergencies or sudden changes in customer's itineraries. My family will have to eat the cost of one additional night of stay due to the greed of both Hilton and Expedia. The front desk manager Leslie was very gracious, professional and helpful. Ryan was also trying to help. Yet, when customer service is trumped by revenue, it all means nothing. It has made our stay in Springfield far less enjoyable and regrettable. read more

If you want to sleep, don't come here. There's a train track very close and it kept us up all night. On top of the constant sounds of pipes banging (water? Rain gutters?) never did figure out the source. On top of (notice a pattern?) the toilet that was constantly running no matter how many times my husband fixed the bulb in the back. The sheets are white and both the beds had pillows in our room with black stains on them. No hot tub. Small pool. Positives: bed was quite comfy. Lobby fancy. read more

I won't pretend this place couldn't use some renovation and remodeling, but the folks working the front desk and room service have always been friendly and helpful any time I've stayed here. Kind of on the pricier side, but it's definitely nice knowing you'll never get lost around downtown, since the place you're staying at dominates the skyline. If it's just business that's bringing you to Springfield, it's probably better to stay somewhere a little less expensive. But if you're here for Lincoln tourism or anything of that sort, there's nowhere better to stay. read more

This Hilton is outdated the desk staff is mediocre at best. No refrigerators, no microwave, all extra if you want. Bennigan's is a joke at best. There for business this week arranged for a fridge from the previous week none available. Checked out the next day,staff was rude. Never going back really bad hotel. read more

this is a full service hotel. i would have liked it a lot better if stupid teen youth ministry kids wouldn't have kept me up half the night slamming doors. it would have been a 3 or 4 star experience if it was not for the kids. upon check in they insisted i booked smoking. i told them no and they fixed it. they have a range of restaurant choices. Bennigian's- sports bar cheap, Pinnacle club-- night club full bar, and a place called Nick and Nico's--high end steakhouse. A Starbucks in the lobby, would have be convenient if the snot nose kids did not fill it up. The pool area was nice. It had 2 small wicker tables with 4 wicker chairs at each table. then 5 comfy cabana type chairs with a giant ottomon. i did pull the ottomon up and ended up falling asleep. again the stupid kids kept opening the door like they had know idea there was a pool behind that giant glass wall. The bathroom door was a sliding door. it was ok but a bit odd. overall, i liked the room and services provided. the stupid unruly teenagers ruined it for me. I don't know why if they know you are part of a group they don't put everyone on the same floors. read more

I stayed here for an educators conference and had a great experience. I thought the staff was very nice and accommodating. The facilities were fine for a conference center hotel. I felt things were nicely updated. I ordered room service and they were very quick and friendly as well. I definitely felt they were there to serve their guests which was nice. read more

The Hilton is actually a physical landmark in Springfield as it is the tallest building in Springfield so no matter where you are you can almost always see it and therefore know where downtown and the capital is. I have been here many times over the years, but not in the past 4 or 5 years. I was very pleased to see that they had updated the lobby and meeting areas so in all, the place is pretty good. read more

My fiance and I stayed at the Hilton recently in Springfield and it was so nice!!! The room was clean and the bed was absolutely the most comfortable bed I've ever slept in! The only thing I don't like is that they have was their bennnigans in the hotel. Hilton, believe me. Upgrade!! I think the place would benefit so much from a nicer restaurant. We didn't make it in time to enjoy the steakhouse or we would have. read more

As you can tell I am a fan of Hilton branded hotels this Hilton in particular was a lot older than most but it still had its charm and was conveniently located downtown. I am a silver member and at most Hilton's its ignored and is nothing important but at this particular Hilton I was upgraded to a room with city view on the Gold and Diamond member floor which was pretty awesome. I also enjoyed the fact that it had 3 bars all in the same hotel so there was really no need to leave. Besides the fact of constantly having to pay for parking,no free breakfast, and low water pressure in the shower I was overall satisfied with this property and will come back in the future. read more

I am a diamond member with Hilton and travel a lot for business. My room is fine but if you are like me stay away from this hotel if you need Internet access. My connection was either super slow or no connection at all. I called the front desk for help and was told they could not do any thing for me. They understood the connection was slow but management did not want to upgrade it. They said the speed was better in the lobby so I tried that but it was worse. Last time I ever stay at this hotel. People at the front desk were rude and the Internet connection sucked. read more

Room was small and not particularly spacious. NO microwave and NO refrigerator. Over $100 for a hotel room and they don't offer that. But wait, there's more. They have "complementary" bottles of water. For $1.50. And if you want to park, well, that'll be $7 each time you enter the garage. The bathroom door is a board hanging from a sliding track and there was no way to keep it shut, such as a lock or latch. Wasn't acknowledged by the staff upon entering until we said something and then were told hang on while she found someone else. 3 people at that desk (third on the phone) and we waited for 10 minutes just for welcome, not including being checked in. The only reason I give them 2 stars is that it is a nice hotel with the spacious lobby and water fountain and it seems pretty clean. Just be careful what you do or use, god forbid you pass gas in the hallway, they'll charge you for that too. Oh, and there was a trail of puke leading from the conference room seemly into the elevator that I thank god was not the one to show up. Look up Carpenter Street Hotel. Cheaper, more amenities and more gracious staff and more spacious rooms and a pretty decent free continental breakfast. read more

Hotel needs to be gutted and fully redone. It is in terrible shape and doesn't live up to the Hilton name. Several times I had to wait 10+ min for an elevator. The fitness center was next to the pool and extremely humid. It was also very hot in there, as well. There was only one TV and the plug was hanging on the wall. Not sure why it wasn't hooked up. Decor and furniture is all dated. I'm a Hilton diamond member and stay at many Hilton hotels. Unfortunately, this one failed to meet my expectations. read more

The customer service at this hotel is very poor. I had a room reservation, not realizing there was a 24hr cancellation policy. My meeting was canceled the day I was supposed to stay, so I called trying to cancel only to be told I would be charged the full room rate and taxes. In most places around the country you have until 4pm to at least cancel which is much more reasonable. When I asked to speak to the manager, she stuck to her guns and said it was her policy not to provide refunds if not canceled within 24hrs, despite the fact that my company (a non-profit) is a Hilton Rewards Company and stays at Hiltons all over the country. When I asked to speak with someone else, she just sent me to the call center which was no help at all--they said I would need to talk to the hotel site manager, whom I just talked to. When I called the manager back (her name is Melissa Fear), and called her out on just sending me to an outsourced call center, she said she did it because I asked to speak to "someone else." Well, duh! Obviously I did not mean a call center somewhere out of country! I will never be booking at this hotel again. Very disappointed with Hilton's customer service. read more

Excellent service. Large, cozy rooms. Rising 30 stories, it is by far the tallest building around, offering great views of the Capitol city. Great breakfast. Starbucks in the lobby. Just a couple of blocks from the Capitol and lincoln's presidential library. read more

It's a full service Hilton, but definitely has dated rooms, and there is no concierge lounge, which is really the only reason I stay at full service Hilton's when I travel for business. I'll be back at the local Hilton Garden Inn next time I'm in Springfield. read more

My wife and I had a really good experience with the Springfield Hiton during our long road trip. It's clean. The staff was helpful and very nice. It had all of the amenities we come to expect. The location though is the most important part. You are right in the middle of all of Springfield. Practically all of the major tourist destinations are walking distance from the Hilton. It was perfect for us on our trip. read more

Of course this isn't going to go for everyone but a lot of things in my room were inoperable. Both phones in my rooms didn't work, so some guy had to come up and fix it. Fridge made noises all night. Vanity mirror didn't work. Other than that I had a lovely stay read more

Dated decor, could be cleaner, and SUPER slow elevators. Would be only one star but the staff were very helpful and nice.