Stayed here last night for 1 night and hard to judge because the whole hotel is under construction. I honestly think they should put that out there while you're making your reservation. Staff was nice but man it is noisy till almost 7p...no gym have to walk across the parking lot to the Hampton Inn. Usually like eating at a HGI but the place they had to eat was so cramped I skipped it. Usually I get a $15-20 credit being a Diamond member not at this location I guess. Room was renovated kind of there was a panel missing off the wall and no side table. For being remodeled room the Kuerig was pretty used and a pet peeve of mine please refill the coffee station not everyone wants decaf coffee. To be honest I am being generous with this review because I really should've stayed at the Hampton Inn and Suites. read more

Our stay at the Hilton Garden in Casper was phenomenal. The staff, from the housekeeping folks to the ladies in the restaurant to the front desk people, have been some of the friendliest people you'd ever want to meet. The room and the entire hotel was clean and well maintained. Our bed was the most comfortable and the first time in weeks that my wife and I slept a solid 9-hours. The breakfast was also phenomenal. The best we have had at any hotel/motel. I understand you need to pay $9 for the breakfast buffet but we both got a complimentary breakfast. It's well worth the fee. The muffins were freshly made on the premises. We also loved all of the delicious options. Fresh fruit and juices. French toast is made at request. read more

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Came up for a work trip and staff were very professional and the room was clean and spacious enough for everything I brought with me. Only bummer is there is no complementary breakfast which isn't life changing read more

The entire stay was ruined by the lady that runs the breakfast area in the morning. She is rude and talks to much. She yelled at me when I grabbed a muffin after breakfast as I headed out for the days business. She is terrible. I saw her tell some high school students that were staying there to move to another table. Very rude lady and super aggressive. read more

Very dirty and overpriced. Breakfast not included ($10 extra). Carpets are stained. Shower is rusted and cannot be turned on without getting hit in the face with cold water. Toilet ran all night. Room door does not seal so noise from the hallway is loud. read more

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A colleague and I had a business trip in the Casper WY area and just checked in to the Hilton Garden Inn. The hotel is showing its age as is in need of renovations to bring it up to the times however, the staff has gone above and beyond to ensure we are comfortable and well taken care of. We just had dinner in the onsite restaurant and we must say that they have some great cooks behind the scene. Our steak was perfectly cooked and the meals are quality of a 3 - 4 star restaurant. Unfortunately the bar didnt have any liquor during our stay but they assured us that they will soon have a full bar, with that said, they still serve beer and Tanya the bar tender was a great hostess always ensuring we had a fresh cold brew while we we were there. We plan on returning to the Casper area and we will definitely stay here at the Hilton Garden Inn Casper during our stay. read more

This place is not a place I would recommend to anyone and I would actively discourage those with disabilities from staying at all! I have stayed there four times in the last six years. Every time, the pool lift is out of order. Usually I get that a part is on order but this time I just got it hasn't worked for years. I appreciate that honesty! When I asked to speak to s manager, I was told they would contact me. They never did. It is not worth staying at a place that doesn't believe that the ADA doesn't apply to them. Hilton corporate said all they are willing to do is ask the management to call me. Two weeks later, nothing. read more

Hilton Garden Inn Casper - One is the condition of hallways and the other is who owns and operates the hotel. - Hotels Near Me - Casper, Wyoming

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Front desk employees were so sweet and welcoming! Rooms were spacious and beds are very comfortable. The TV channels were pretty limited, I wish there were more options for my kids. Pool was on the smaller side but was super clean and fun for the kids. Restaurant/bar has great prices especially for kids. Negatives: We ate at the restaurant/bar area in the lobby twice, once for breakfast and the next day for a late lunch. Breakfast server was sadly, very slow and forgetful. I will give her the benefit of the doubt since we came at the tail end of breakfast rush (9:30am). But we were the only table in there besides one couple. I asked for table settings three times before someone else got some for us. Also, the bartender was snappy when our server went missing and the 2% milk pitcher needed to be refilled (I got cold cereal for my kids). She snapped at me, "The milk is right there!" I said, "The 2% is empty..." She responded with "The skim milk is full, what's wrong with that one?" The lunch/dinner serve was INCREDIBLE, she was super kind and met all of our needs with two toddlers. Morning staff, not so much! read more

This is the ONE place to stay when visiting Casper!. When I arrived I asked Zach at the front desk for somethings to do as the visitor center was closed -- he recommended Rodale Park to see the waterfall -- a short drive and well worth the trip. Then he recommended taking the river side park walk to downtown for dinner. Stunning vistas as you wander along the Platte and enjoy the vistas -- and peace. I was the only one on the trail. Now the breakfast in the morning. Special of the day was blueberry pancakes -- absolutely delicious plus eggs, bacon and potatoes -- I talked to some individuals at another table -- they live in Caspar and come for the breakfast. Brenda is the breakfast host and server -- absolutely a delightful person who clearly loves her job. The room was immaculate and quiet. The location is superb as just a 5 min drive to the 'Trails Visitor Center' read more

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Staff was fantastic. Hotel could use a refresh. Food at the restaurant was ok. Taking a star off because I am convinced they water their alcohol down. read more

worst hotel in Casper room keys stopped working 9 times lock out Customer service on date of 4/8/23 at 8:00 Pm Was horrible Will not be staying here again read more

Great place to stay. After 5 days of being on the road we needed a laundry room. Excellent laundry facility. Clean clean! Room had high ceilings and very roomy for the standard king room. Paid $116 with AAA. Beds are comfy and pillows too. Your head just sinks. Showers have soft water which makes it hard if you have thick long hair, but other then that great. Towels were thick and soft. Not like some others we've been. We stayed for the breakfast in the morning. My omelet and pancake were tasty. Service was exceptional! Definitely staying again if in he area. read more

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We made reservations online weeks in advance. They had some remodeling going on when we came. No biggy. Maybe that confused the receptionist checking us in? She gave us a key to a room on the second floor "away from the noise of the construction"- that was occupied. Literally walked in and someone's stuff was on the table in the entry way in all my life, that has never happened at a hotel. Certainly wouldn't think that would happen at a Hilton. Thankfully it was just their stuff we saw and not their naked behind! We went back down to get an actual room, and she seemed confused. "That shouldn't even be possible." She gave us a room on the 3rd floor this time, and the key didn't work. Back down we went for the 3rd time, and she was assisting another patron at the desk. Upon sight of us she said "Ugh.. if that room doesn't work for you, I don't have another one." Excuse me??!! We told her the key didn't work, and "oh okay, sorry about that. Here you go." HORRIBLE customer service for an establishment regarded as highly as the Hilton. My man went out of his way thinking he'd gotten me a room in the best hotel in Casper, and we were incredibly disappointed. read more

A standard hotel except for one thing! The exception service by the staff, getting us checked in quickly and explaining all the benefits for staying at this Hilton. I wanted to give kudos to Lindsey, who was our restaurant server for the morning. Great attitude and very friendly! read more

I had booked a handicap room with a roll in shower a month in advance. My husband is in a wheelchair. When I went to check in we were assigned a double queen with a tub. When I brought it up I got we are fully booked. Nothing we can do. Not even a sincere apology. If I hadn't of paid in points I would of gone somewhere else. Hilton is not handicap friendly at all. read more

I just found out they are renovating in 2024. However, if you stay there, it's really run down. Hallway carpets are filthy. Bathrooms are in need of a good cleaning. Towels and bedding were okay. Glad we only stayed one night. Try to look somewhere else to stay until they renovate. Front desk was very friendly. read more

Very clean nice place. The customer service here is impeccable. Lisa and Daniella were solid customer service representatives. Well done Hilton in attracting such great personnel. Cheers! read more

The hotel charged us through Expedia and then charged us again at the hotel and will not refund the double charge even after we have submitted all the documents multiple times. Also no social distancing or mask wearing. Dangerous and incompetent. read more

I am a Hilton honors member and I travel for business, probably staying in Casper Wyoming about 12 times a year. I will never ever stay at this hotel again. I paid for a suite room and all night long they had two long haul trucks parked behind where the suites windows are located. I did not get any sleep because I could hear the trucks running and revving all night long when I called the front desk there was really nothing they can do other than downgrade my room and at 12:45 in the morning I wasn't going to move all my things I have stayed in numerous hotels and travel 80% for my job, I was so disappointed. Very old singer rooms and carpeting. The lobby is nice but this hotel is not the quality I expect from Hilton nor is it the quality I would expect for a garden in there's a Hampton across the street that probably would be a better decision or I've stayed in the Holiday Inn in Casper and I think I will do that from now on. this Hilton definitely lost my business. read more

We played the room hop: uncomfortable bed and stomping people above us first night; a better bed in a different room the next. Helpful apologetic people at the front desk regarding this room change. However, this is what I found lacking: we checked in on a Friday night, and I noted the common area needed picking up. The next morning, cups from tea or water were still out. Hmmm. A true Cinderella works here, sweeping and cleaning the lobby. As I exited and entered through the day, lobby was cleaned up. Arrived back later and said to the female clerk behind the desk, "You're out of tea..." Returned from dinner and it was not replaced. The spills from sugar and splashes from tea or coffee, and the generally messiness of this table was not touched either. I guess they were waiting for Cinderella. This is an example of a "not MY job" place. How simple is it to wipe a table, add more tea bags, straighten the lobby between the time the beautiful Latino Cinderella goes home to her return the next morning? All of you (employees) are a reflection on this hotel. You were not busy with guests. You were busy with "not MY job". read more

Very clean, nice hotel! Everything was great in the room- shower, beds, microwave. Only think keeping me from 5 stars is that they apparently didn't have continental breakfast even when I called they said they had breakfast. You just have to pay $9.95 for it.. read more

I recently stayed at this property and it was not up to the standards of other Hilton Properties I have been to. I am thinking this must be a management issue because other Hilton properties have been great. But here are a few of the problems I found with this property. The beds need to be replaced. The mattresses are suppose to have an air bladder so you can adjust the firmness. This one was broken so you only sink to the bottom of the mattress. I think I actually slept on the box spring like in some burrito bowl. Not comfortable at all. The cleanliness of the room was really sub par. I found these little black hairs all over in the bathroom. It's not like I was looking for them it was just impossible not to miss them. I used a towel to brush them aside. I am not sure why this room would not have been inspected before a guest can take it. Also in the bathroom the wallpaper is a complete mess. It's pulled away from the wall in the front left corner so it forms like a 45 degree opening between the two walls. You can only imagine the mold and mildew that is growing behind that mess. Next I went down for breakfast and had about 20 minutes before we had to leave for a business appointment. Now in most Hilton Garden Inns service is just outstanding but on this day it was lacking something serious. I sat at a table and waited for about 20 minutes just to get someone to call on me. When the waiter delivered the food nothing was really right. The hash-browns my coworker thought look like the essence of hash-browns and the ham had to be cut with a razor to get it so thin. Well it was good for a laugh if nothing else. Fifty minutes later we were done with breakfast. Lastly, when I went back to my room my key would not work. Now I know keys can get decoded or screwed up around a cell phone and I make sure I keep mine away from it. So when I got back to the front desk only to see a line of people waiting to get their cards rekeyed too. What a mess. Look there are lots of places to stay in Casper, WY and me being a Diamond member in the Hilton Honors program who stays in Hilton properties all over would never stay at this hotel again. To many bad experiences in one property is not a good record. Like I said in the beginning it must be bad management to run a property like this. read more

OK so I normally stay at the Holiday Inn medical center. I rank that plays 3 1/2 stars. The only reason the Hilton Garden Inn ranks a little bit higher is the following. Number one the hot tub is a hot tub nice and toasty. Number two there channel selection for the TV is far superior than other hotels in the area. I know those are minor things but after a long day at work, a little relaxation in the hot tub and some choices on the TV are important to me. Safe travels! read more

Rooms were decent & service was generally ok. Nothing really "Hilton Great" but nothing horrible, could use a remodel.

My room was clean and quiet. The bed was softer than I like. The hot tub was hot and the pool area was clean. Robert at the front desk gave great directions. I would stay here again. read more

In town for a conference, very large and clean room.Easy check in with friendly front desk staff. Convenient location to get to places to eat as well as the conference. read more

Why 1 star? Because for countless years ( maybe 3) they have tv issues....this not the standard of a Hilton property. They usually only have one of the local stations ( like NBC) so challenging to watch any news or regular tv...the staff is always nice..the staff is the ONLY reason I continue to stay here. read more

My "go to" place when I stay for business in Casper. The staff behind the desk at check-in are always friendly and apologetic if you have to wait in line. The rooms are clean, quiet and comfortable. The cooked to order breakfast is satisfying and can be healthy (if you want it to be). Also, the fitness center room has two treadmills, an elliptical and a stationary bike along with some dumbbell weights; perfect if you've been sitting all day in a plane and need to burn some calories. There are plenty of parking spots. There's nothing worse than a hotel that doesn't. Because of it's location, a plethora of eating establishments are not too far away- whether you head to downtown Casper or a couple exits down on I-25. read more

This is the best hotel in Casper. This is the one place I try to stay everytime I am in town! If I can't get in, I will stay at the Hampton inn, which is ALMOST as nice. The staff here know me now, and say hi to me by name. I like the atmosphere. If you get the breakfasts vs. the points, the breakfasts are very good! I am a soon-to-be diamond member, and this is one of the best Hilton's I've been in. I stay at the government rate, as it is my job, however, they get booked up w/ the government rate usually pretty quickly, make sure you place your reservations as early as possible! read more

One of the best hotels on Casper. I love the breakfast buffet and the staff is amazing. read more

Hilton Garden Inn Casper - Happy Hour $5.00 appetizers. - Hotels Near Me - Casper, Wyoming

Absolutely amazing people who work here. My family and myself are so grateful for everything they did for us during the hard time of my mother passing. Thank you to the employees that helped us through our stay. read more

Great property! We started our night at the La Quinta on the other side of town but the room sucked and they made me park my truck/trailer on the street. We ended up getting a refund and coming to Hilton garden. They charged us a $50 pet deposit, but it was well worth it. This property is immaculate as the service was fantastic. Our room was perfect and clean, the beds were comfortable and the bathroom roomy for all 4 of us. We ate dinner in the restaurant on site and that was great. The food was good, well priced, service was excellent and kids meals were free with paid adult! Oh, they also let me park in the parking lot! Marcel was our front desk help and he was absolutely fantastic. Highly recommend this place. read more

Nice new hotel! I saw this place being built last year so I was excited that I got to stay in a new hotel. The gym equipment is Precor which is pretty nice for a hotel. There is no free breakfast here which is the only downside. read more

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I was traveling secondary highways from California. One of the nicest hotels I stayed in on my trip! Friendly staff who worked on a discount for the room for me and pointed me towards a great steakhouse (Poor Boys.) Highly recommended! read more

Made my first trip to Casper on business last week. Luckily, my company got us rooms at the Hilton Garden Inn. From the moment I walked in the door, I was made to feel like family. Every staff member called me by name every time they saw me. The rooms were great- comfortable and quiet. Jennifer Lutz, the front desk manager, was kind, helpful, and efficient. She made me feel like part of the family. If you get to go there, ask for her and your stay will be a dream. The food in the grille is exceptional!! read more

Exactly what I expect from a Hilton property. All of the staff were friendly and very helpful. The restaurant food was very good. Beds are new with excellent mattress, linens and pillows. I'd definitely come back! read more

Very clean. Unfortunately they do not allow pets so we have to stay at the La Quinta :/ They have a great food menu and the staff is very friendly. read more

The price in 15 min had changed completely from the original price I was givin. They just said sometimes that happens.

I really enjoyed my stay at this hotel, the food was great and the staff was nothing but helpful. It was very clean and the rooms looked good, I would definitely change the decor. I did happen to notice a larger woman with a pink and black backpack, I couldn't see her name tag because it was on a piece of tape, but she was shoving hotel items in her bag while in a storage closet and it made me feel insecure about my personal belongings. read more

Not as good as it looks, lots of flaws. The WiFi works a small part of the time and is unreliable, there are so many ridiculous rules in the lobby and elsewhere, the pool/spa is no-good any food you wish to get is very costly for very little. Maids are always on their phones and bumping into things, like the guests. Won't come back again. read more