Absolutely amazing service. From the moment I arrived with my family, till now... I can't say enough great things. I'm a director for a very "sales driven" atmosphere and when I arrived at the Hilton, I saw something that taught me the difference between sales and sales retention. What I mean is, I have to convince famines to buy my package deal of care "daycare" but, the Hilton already had me, I pre booked like most! Knowing that, they used BETTER costumer service I use and I work with children! Let's just say Cheryl who works upfront made it feel like Disney Land! How did she do this, I'll tell you. Cheryl literally greeted my 5 year old with a treasure box! All of you parents know the difference this makes, a toy that's a surprise coming from a quiet strange place just after getting out of the car from a road trip....need I say more. Cheryl without hesitation walked up to my son with a huge smile, surprise box and made real eye contact with him, gave him time to decide what toy he would like (very important to a 5 year old) and then asked if he was thirsty! Seriously, after that she complimented his suitcase, helped us with our luggage, room keys, late night snacks, and truly made me want to come back, stay, and recommend!
I normally don't write these, I normally don't go in to details about my personal experience however, people like Cheryl need to be recognize and I'm happy to write this review.
I want to also add that Garret who works in front desk not only waited for our whole party to arrive but he also loaded, unloaded and helped gather all of our party to help separate which luggage went to each room. The next morning Garret helped "install" two carseats! I can't make this up, He was amazing, he had a smile the entire time and was truly a pleasure to be around!
I had dinner twice at the Hilton. Brent the bartender was on point, he never made me feel as if he was in any rush (we ate late), he has great recommendations! Try the Flatbreads, fabulous! Then our server the next night was Melanie, she was a doll. Fast, friendly, bubbly and professional. That's the key word in my experience here, professional and all done in such a classy way! I'm really happy to be here, I'll be back, I pray the same wonderful staff members are still here and I hope anyone who reads this understands that going that extra mile is the difference between 3 starts and a PERFECT 5 stars. Thank you Hilton staff. Thank you Cheryl, you are the first face I want to see when checking in, thank you Brent for providing a peaceful and relaxing area to eat fresh culinary dishes. Thank you Melanie for the smiles and great costumer service. Thank you Garret for making our San Diego zoo trip possible with helping with the carseats, the smiles, the coupons and the positive attitude. Such a classy staff here, amazing service, stellar experience!
I couldn't be more happy!
And we will be back and we will recommend this place to all.
Thank you!!
I just went up to my room (Jessica) from housekeeping. Thank you so much for setting up our elf on in shelf for my son and making our room look beautiful. You really are one of the hardest workers and I appreciate you.
Enjoy the pictures everyone!
Love,
A VERY happy guest! read more